General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“General Accident insurance provided my daughter, a young driver with the best cover at the cheapest price. They made the process so easy.”

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Posted 2 years ago

“Saved £175.00 by changing to this company.. also got extra benefits at no extra cost. Which I would have to pay for with my existing company this will end in June.”

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Posted 2 years ago

“New to this company”

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Posted 2 years ago

“They renewed my policy with out checking with me with no discount stuck in paying for another 6 months you cannot get hold of them with your policy number either seems like a scam can’t wait to finish paying and change provider”

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Posted 2 years ago

“I am in the process of making a claim for repair to my vehicle which was straightforward until you have a query. Like can I get the tyre repaired locally. I was unable to speak to any one except 'live chat, to a call centre far away who were unable to help or make any decisions. Further the only repair garage offered was 1 hr away. I cannot believe in a large city like Bristol you havent got appointed repairers. They say you never know how good a car insurance company is until you make a claim. I will not be renewing this policy. Oh and I have just heard from The garage that they cannot repair the vehicle until 5th May the incident happened on the 26th March 6 weeks!”

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Posted 2 years ago

“Contacted them to change my insurance for the vehicle purchased in readiness for 1/3/2002 .The reply was not possible as the BMW model is not listed on our system.This made me drop GA and look for another insurer.Very pleased to find Admiral pleasant people with a competitive price”

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Posted 2 years ago

“Received an email informing me that this company was not inviting me to renew my car insurance. No explanation given. Could not speak to a real person. Eventually discovered the reason was my age, I'm 81! This smacks of age discrimination. In 65 years of motoring (cars and bikes), this is one of the worst insurance companies I have ever dealt with. If I could have given zero marks I would have done so. Customer service with this rabble is a joke.”

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Posted 2 years ago

“Trying to change my medical status cannot access there customer services it's a joke and adding to my anxiousness. Can't wait till renewal. I have been with them over two years all goes well when starting ir renewing my policy however after 38 days nothing”

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Posted 2 years ago

“General accident is a scam! You may think you are insured, but you are not. I was involved in an accident September 2021 and its now 4 MONTHS and counting without general accident settling my claim. They will make you suffer. Each time you call and say you are enquiring about your claim they either hang up, put you on a very long hold that goes straight to voice mail, or tell you they are going to check on it and you should call back next week. The only good experience you will get is when it's time to pay your premium.”

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Posted 3 years ago

“Where to begin this company is an absolute joke. I was involved in an accident in July that was not my fault as I was reversed into. This resulted in my car having a cracked grill and bumper. It took the garage 5-6 weeks to repair my car. When my car came back it looked brand new. Perfect I thought, nope. A week or two later the wheel falls off. Luckily I was driving slow on the back roads so no one was hurt. Two weeks have passed almost three and my car is lying in the garage gathering dust. Wqit half an hour on the phone only to get hung up on. They pass me through to Aviva or Vizion network. Vizion network are meant to manage the body repair shop. They don't. They all blame each other. They hang up on you. I have no car. Not been given a courtesy car. They are blaming the garage for this. joke of a company. If I cpuld leqve no stars I would. I will be taking this further...”

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Posted 3 years ago

“I had an accident that was not my fault and hit at 50-60 mph. This was May 2020 and medical agency still not in touch Sept 2021. I know we have COVID etc, but the Legal teams that are employed must be better elsewhere?? Hire car company and efficiency are spot on, legal side let's them down hugely.”

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Posted 3 years ago

“Very good value for money good to deal with and all round excellent service.”

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Posted 3 years ago

“Quick and easy swap over from previous insurers. Very polite and professional call handler would recommend.”

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Posted 3 years ago

“I have had my car insurance with general accident two years running. I just tried emailing them but couldn’t find a way to, to say thanks as they’re customer service has been wonderful They have sorted out my insurance so quickly each time I’ve renewed I’m having a few problems logging in to view my documents this year round on their website But the first year I had my car insurance with them their website was great on my iPad and I could view all my documents no trouble on my iPad If I’ve had any problems they’ve answered the telephone quickly and been very friendly”

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Posted 3 years ago

“Really awful company!!! PLEASE DON'T USE Customer service is dreadful. You can't speak to a live person.”

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Posted 3 years ago

“The insurance supplied offers everything I require for a compedative price.”

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Posted 4 years ago

“They are scams. During lockdown and been at home, they said i was speeding even though my car have not been moved in weeks. I think they like to cancel your policy for the cancellation fee because they know you will change the insurance company when it ends. Dont go for them. Big scam ‼️‼️‼️”

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Posted 4 years ago

“You are a disgrace of a company my car blew up and i had to pay you 56 pounds to cancel policy on top of all that the expenses i incurred.and to top it off you haven't even got a helpline.”

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Posted 4 years ago

“Been a new customer less than a month, oh yes very helpful when selling you a policy, dreadful when you need to make a claim. We had a small chip on our windscreen, Told their preferred company was National windscreens and they would call us first thing next day, they DIDNT. We have had to call them every time, No one calls back, it’s been two weeks now, car still not fixed, no idea when it will be!! Steer well clear of GA, absolute rubbish customer service!”

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Posted 4 years ago

“They say anything to get your business. Take your money. Then tell you it not as thought. Crooks on the end of the phone saying anything to get your money AVOID AT ALL COSTS.”

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Posted 4 years ago

General Accident is rated 3.0 based on 587 reviews