General Accident Reviews

Name: General Accident
Rating: 2.97

3.0 Rating 590 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 590 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No telephone number support unless you have a claim...forget this company if you intend to buy a brand new car.....you cant get insurance on a new registered car if you have an existing car... in other words if you want to drive to the dealer and pick up your new car you wont be covered and you cant get the new car because you cant get road tax unless its got insurance. The dealer wont release the new car unless it has road tax....so avoid this insurer!”

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Posted 7 years ago

“absolutely awful system. tried to get a quote for a change of vehicle, there is No telephone support, went through their online system and after filling in the questions it sent me to an unobtainable site. This is the worst company i have ever dealt with for anything.”

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Posted 7 years ago

“Charged me twice when I changed my vechile to a new car on the policy, and a month later after many emails to and frow, no refund. You cant call them after a month of your policy with is just silly and now a right pain as I can only email and they reply every 2 to 3 days after you email them and they don't sort out your refund. Will not renew with this company again after several years being with them without a problem.”

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Posted 7 years ago

“Excellent prices and good on line service. If you want to speak to person don't use GA. My queries by email have been answered quickly,and effectively. I have changed my car type and due to errors at the garage have needed to amend the model twice , the reg number twice, and change to private plates. All instant and absolutely no fees. No complaints whatsoever.”

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Posted 7 years ago

“Team was so helpful.”

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Posted 7 years ago

“Today I had an accident. I been calling to General Accident insurance company and I received as much support as possible. Very thankful to all team, especially Katie, who help me with everything.”

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Posted 7 years ago

“Have got a good quote through an insurance comparison site but can't get in touch via telephone to clarify some points- if you're this difficult pre-contract stage, dread to think about after service!”

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Posted 7 years ago

“they're really cheap, im 21 and drive a 1.6 bmw and they worked out cheaper than other providers by a couple of hundred! 4 stars as when i've needed to contact them they've been really helpful and easy to talk with. not rating 5 stars as i haven't had an accident so not sure how they are if you do have one!”

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Posted 7 years ago

“I have tried to get in touch with them on the phone but the the robot keeps telling that my insurance number is incorrect!”

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Posted 7 years ago

“I sent a proof of no claims discount which was a renewal invitation clearly stating the number of years I had and u said it didn't say anything I can't even tell you to check properly because there's no way to contact you I have a original proof of NCD in my hand and I can even send this too because you blocked any kind of way of me contacting you or uploading any more documents even tho my cancellation is not due until next day and you took about a grand within 2 months and still trying to take more due to cancellation fee pure scam will only recommend not to go with you”

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Posted 7 years ago

“i have spent 4 hours on the internet wanting to pay my car insurance so i wont be insured on saturday 13th may thaks a bunch”

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Posted 7 years ago

“I have lost several hours searching for a General Accident phone no. that works, waiting on hold and being told repeatedly that General Accident has a 'host' of internet options instead of calling them, ie. being put on hold for 25-30 minutes. I wanted to make changes to my policy and couldn't drive my new car until I sorted it out. I was told to do this through their website because if the person I was talking to did it it would cost £33.00. I wonder how many people just give up on contacting General Accident and either don't use their vehicle or drive it without insurance anyway. In my opinion this poor service only increases profits. They clearly don't care about their customers.”

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Posted 7 years ago

“I would not recommend this company. I have cancelled my policy and have the email confirmation. I have now received a default payment notice saying I have not paid for cover that I don't have and If I refuse to pay I will be taken to court. All I can do is email them. I don't have phone support as I'm not a customer, what a joke. Wont be using ever again.”

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Posted 7 years ago

“I have dealt with a number of companies in my time but none so absolutely incompetent and abruptly rude as the several people I have dealt with in this company. Bad, bad, bad!!!!!”

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Posted 7 years ago

“Well i have not had to contact you up until now. I have now bought a new vehicle and want to change my insurance to this vehicle but have no number for them so have to do it by email which seems a little silly to me. Wont be using them again after January 2017.”

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Posted 8 years ago

“haven't made a claim, but happy with the service and answers to my queries.”

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(Car Insurance) - Posted 8 years ago

“Appalling customer service. If you're "lucky" to have a 30 day phone line to them, you will wait forever to speak to someone. No apologies when you finally get through, the staff sound as if they could not care less. Good riddance.”

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Posted 8 years ago

“Very helpful and friendly on the phone when setting up the policy.”

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(Car Insurance) - Posted 8 years ago

“The company deserve bankruptcy a joke of a company you can't even get a reply from these money grabbers joke joke joke of a company”

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Posted 8 years ago

“The policy was ok to buy,but my biggest worry was that I could not find anyway to phone anybody for advice.”

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(Car Insurance) - Posted 8 years ago

General Accident is rated 3.0 based on 590 reviews