General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Pretty straight forward but we struggled with providing proof for NCB. We got there in the end.”

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(Car Insurance) - Posted 7 years ago

“No telephone contact was a bit of a concern when changing car details but website was easy to use and response to email enquiry was very prompt”

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(Car Insurance) - Posted 7 years ago

“Easy and straight forward. No hidden extras. Would recommend.”

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(Car Insurance) - Posted 7 years ago

“It is absolutely frustrating and ridiculous in that nobody ever seems to answer the phone!! I have tried two different numbers over several days and given up being held permantely in a queue and given up each time. You obviously do not want customer's renewal. It is not a simple as renewing on line as people need to clarify things personally. God help that I should suffer an accident because I would never get to ever speak to anyone to report it!!”

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Posted 7 years ago

“They've emailed asking me to upload my NCD I have tried through the app and emailing them but their email does not work and do not respond. I have a letter saying they're going to cancel my insurance when I've tried and tried to upload it. I have tried calling and have been on hold for 45mins takes the piss. Avoid.”

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Posted 7 years ago

“I was certainly misled when I took out this policy as I was (verbally) told I would be able to speak with a member of staff should I wish to when the policy became active. This proved not to be the case as everything was online.”

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(Car Insurance) - Posted 7 years ago

“Poor customer service - avoid like the plague! Was insured with them for a few months, had an accident, contacted them and put an allegation over to the other driver. Didn't hear anything from them for weeks, finally when I contacted them they informed that the claim had already been settled and 50/50 was agreed, even though someone else hit me and admitted to it. They didn't allow me to say my side of the story. They never contacted me once. Just totally poor customer service and claims procedure. They are cheap for a reason!”

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Posted 7 years ago

“I rang GA to pay for a new policy but I was left on the phone for over 30 minutes waiting for someone to answer. There was an automated message saying I was in a queue, in the end I gave up and have taken out a policy with another company. I wouldn't recommend this company to anyone.”

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Posted 7 years ago

“just moved to GA from Direct Line, £200 cheaper, joining experience was seamless, input driver number and they checked with DLA and also they checked my NCD from previous insurance. Just hope i dont need to make a claim but if do hope the experience is just as seamless.”

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Posted 7 years ago

“I accepted what was sent to me and felt satisfied enough and not needing to communicate further.”

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(Car Insurance) - Posted 7 years ago

“No communication, didn't inform me when my insurance expired, usually a month in advance. Go elsewhere.”

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Posted 7 years ago

“You simply cannot talk to a human after the policy has been in place for 90 days. I fixed this fault by moving to a different insurance company!”

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Posted 7 years ago

“Policy paid to date (no late payments) NCD uploaded within given timeframe... Policy cancelled by GA in error.... No one available to call, done the online web submission for help... someone will reply within 48hours apparently... well this weekend is a write off then. Cheers. Rubbish service and a waste of time and money”

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Posted 7 years ago

“I am trying to contact GA as I want to change insurers and need to check some details. I can't get through to them. I will be going somewhere else.”

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Posted 7 years ago

“Absolutely awful service when trying to contact GA. The number that they give you is time limited, but even during that time I could not get through to speak to a real person. Would not recommend them at all! The only reason I have given them 1 star is because you can't leave a review with no stars!”

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Posted 7 years ago

“used for past 2 years and found very reasonable quotes and cover.”

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Posted 7 years ago

“I only gave them 1 star as I couldn't leave the actual review if I wanted to put 0 stars! Cancelled our policy stating they had not received our no claims proof despite it being emailed numerous times by myself (the named driver) and the policy holder as we could not upload it on their website directly. They left us unable to use the vehichle as no insurance and charged us a cancellation fee for the priviledge. Could not speak to an actual person for love nor money despite being "allowed" access to a telephonist for 35 days as our access kept getting denied. One can only assume the telephonists self destruct after this time period! There is no customer service to speak of, only claims handlers who know nothing or can do nothing. Diabolical service.”

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Posted 7 years ago

“No telephone number support unless you have a claim...forget this company if you intend to buy a brand new car.....you cant get insurance on a new registered car if you have an existing car... in other words if you want to drive to the dealer and pick up your new car you wont be covered and you cant get the new car because you cant get road tax unless its got insurance. The dealer wont release the new car unless it has road tax....so avoid this insurer!”

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Posted 7 years ago

“absolutely awful system. tried to get a quote for a change of vehicle, there is No telephone support, went through their online system and after filling in the questions it sent me to an unobtainable site. This is the worst company i have ever dealt with for anything.”

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Posted 7 years ago

“Charged me twice when I changed my vechile to a new car on the policy, and a month later after many emails to and frow, no refund. You cant call them after a month of your policy with is just silly and now a right pain as I can only email and they reply every 2 to 3 days after you email them and they don't sort out your refund. Will not renew with this company again after several years being with them without a problem.”

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Posted 7 years ago

General Accident is rated 3.0 based on 587 reviews