General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

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3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled my insurance due to speeding offences that took places when I have a telematics for work which says I've been driving fine. Their app states ive been driving fine as well with speed being exceptional! Worst insurance company going as there is no telephone number for customer services just an email. I've been having problems with the black box and they seem to not listen. A other way to con you out of money”

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Posted 5 years ago

“Like all insurance companies they’re expensive but not as expensive as some.”

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(Car Insurance) - Posted 5 years ago

“Its a shame you cant leave 0 stars unbelievable, but at least I found that out before my policy started and cancelled. I wont bore you with the details but as others have said you can not speak to a real person and I suspect its overseas handling the email as they could not read a renewal notice from my current insurers correctly. I would GO ELSE WHERE AT ANY COST, wasted half a day dealing with a load of Idiots or perhaps one really good idiot via email. I will say that at least they did reply to the e mails which I suppose qualifies for one star. I do hope their managers look at this at at the very least thrash them within an inch of their lives.”

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Posted 5 years ago

“Told them I would not be renewing policy and they tried to say it would cost me”

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Posted 5 years ago

“What ever you do, do not insure your vehicle with this company. No telephone number is available to start off with, they do not contact you within the agreed time and I am honestly mortified that they have cancelled my insurance without giving me an explanation. They have told me I have been speeding when my app says my speed score is excellent and the only thing I can think that they have penalised me for is for letting my car stand when stationary. I advise you not to insure your vehicle with this company as it seems they will do anything to cancel your policy just to take your money and scan you over. I have now had to take legal actions and go through the ombudsman.”

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Posted 5 years ago

“Quick and easy transaction.”

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(Car Insurance) - Posted 5 years ago

“Hit and run accident van hit my car, total write off. General Accident settled my claim with their direct line for claims, the settlement Fee was agreed, and the money was in my account within 3 working days, got the full market value first class service. Acquired another vehicle. THE renewal policy was a little higher than some, but for their good service over my claim, I stayed with General Accident. W,D,Entwistle. Bolton”

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(Car Insurance) - Posted 5 years ago

“Very leased. highly recommend this service”

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(Car Insurance) - Posted 5 years ago

“Any contact was clear and helpful especially ? Angus from Norwich”

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(Car Insurance) - Posted 5 years ago

“Seriously frustrating not to be able to telephone someone. I want to add a driver to my policy but GA system won't accept. Now I want to get a quote to change to my new car, but can't speak to anyone. VERY doubtful I will EVER use GA again.”

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Posted 5 years ago

“Didn’t like not having policy sent by post”

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(Car Insurance) - Posted 5 years ago

“Paper documents would have been good! I felt very uneasy having no documentation”

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(Car Insurance) - Posted 5 years ago

“i have not had any reason to contact my insurers so i am not in a position to comment on them”

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(Car Insurance) - Posted 5 years ago

“Tried to call Customer Service, gave up after 15 minutes on hold”

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(Car Insurance) - Posted 5 years ago

“really good to start with no over the phone help which is annoying. They dont take a pass plus in to consideration so not worth doing. Black box was good and didn't have problems but change after a year as insurance price goes sky high”

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Posted 5 years ago

“very good”

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(Car Insurance) - Posted 5 years ago

“Sadly I had to make a claim on my policy following a road accident the service I received was first class second to none”

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(Car Insurance) - Posted 5 years ago

“Dealt with a claim vrty welll but the online set up is poor and im two days from my renewal. i dont know how much its for because their password reset doesn't work properly. Wish me luck......”

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Posted 5 years ago

“I wouldn't have this insurance if my life depended on it ....a General customer hit my private property...the individual couldn't pay for it ,but they had the general for insurance...I called to file a claim with them ...their response was WE DONT PAY FOR PERSONAL PROPERTY ....HOW CAN YOU TEAR UP SOMEONES CULVERT SO THAT THE PROPERTY OWNER HAS TO FIX IT ???? WHY HAVE INSURANCE, WHAT IF THEY HAD HIT MY 40K TRUCK ??? IS THAT NOT PERSONAL PROPERTY???”

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Posted 5 years ago

“Very good to deal with and they keep you informed.”

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(Car Insurance) - Posted 5 years ago

General Accident is rated 3.0 based on 587 reviews