General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The policy is cheap, but for good reason! So please think twice before taking a policy like this out. If you need to contact them to change something urgently, it is virtually impossible. My policy had about four days to renewal when my son’s car broke down, so tried to add him for remainder of current policy - having already paid them in full for the next year too. The online form didn’t work, rang them and was told it could be done but would have to pay online with my usual payment method. Waited 24 hours for the link before I could pay, then used PayPal. Had no confirmation from them that he’d been added so tried to ring again, but when I put my policy number in, a recorded message told me I wasn’t eligible for phone contact because it was an online policy and cut me off. Was checking my online documents and looking for messages on my policy or by email several times a day but still no documents. I emailed them, received an automated reply telling me my query would be dealt with in 48 hours. It was, but not with an answer to the simple question I’d asked I.e. where is the cover note or why hasn’t my son’s name not been added to my policy. There followed a few days of me checking the policy online and sending yet more unanswered emails until the policy actually expired and I had basically paid them the money but he hadn’t been added, which was very inconvenient and frustrating. Emailed them again several times with the same nonsense replies until I asked for a complaint to be put in. A very nice customer service rep called Kirsten eventually called me and said she had read through the many emails herself and couldn’t quite believe the way it had been handled, she didn’t know why the documents hadn’t been updated and couldn’t apologise enough for the bad service. I cancelled the new policy as just didn’t trust them anymore and they gave me my money back (less the days I’d used) which was fine. She also offered me £30 compensation which I wasn’t bothered about, just wanted someone to look into it as it was a ridiculous way to conduct business. Two weeks later I had a letter from their customer service complaints team telling me that the documents were in my online portfolio all along so I could have checked them there, totally contradicting what the previous team member had told me and basically telling me I just hadn’t looked! 😡 The documents were never updated on my policy nor did I receive any message online or by email. Your service was appalling, but instead of apologising and telling me you would look into improving things, I received a rude letter by email insinuating I can’t read. So it looks like it’s not just the call centre staff who need a bit more training.”

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Posted 6 years ago

“I think it’s absolutely disgusting that you can only communicate with the company when your involved in an accident.”

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(Car Insurance) - Posted 6 years ago

“Awful experience. My premium jumped from £650 to £1000 with no claims whatsoever and my annual mileage is only 2500! They failed to make me aware that I could cancel my rolling contract online. I called their customer service telephone line countless times to try and cancel but not once did it get picked up - I waited hours on the phone. Appalling customer service and now am being charged £56 just to cancel!”

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Posted 6 years ago

“We are very satisfied at the speedy service we received from your staff Late last year.Thanks once again .”

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(Car Insurance) - Posted 6 years ago

“Had damage to windscreen. It was very easy to claim on line with direct link through to Windscreen company to arrange appointment to replace it.”

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(Car Insurance) - Posted 6 years ago

“easy to understand their policy offers,quick response with documents,”

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(Car Insurance) - Posted 6 years ago

“I needed help and the phone number given said that my policy number is wrong and they would not connect me. DO not use them. THey took my money and now they are not interested, I would rather pay more than deal with them ever again”

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Posted 6 years ago

“unable to contact and they were cheeky to remove protracted No claim on renewal”

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Posted 6 years ago

“This company is a nightmare! I still haven't had my documents emailed to me and I's impossible to get through on the phone. I made 6 attempts over 3 days. Finally I got through only to be kept listening to music for 31 minutes then gave up. I still have no documents! Am trying for a refund but am expecting nightmare number 2!”

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Posted 6 years ago

“Fantastic company!!!”

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(Car Insurance) - Posted 6 years ago

“I haven’t had To make a claim Yet so I can’t say anything about them”

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(Car Insurance) - Posted 6 years ago

“Unable to contact them keep being told ring back”

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(Car Insurance) - Posted 6 years ago

“Avoid ! Telephone number rarely works! They didn’t fulfil all repairs in a non fault accident! They took over 6 weeks to contact me about my injuries after 3 hour long calls ! The money I saved insuring with them was definitely wasted in time after the accident! I would stick to major insurance companies this is the first time I’ve changed in 16 years ! Cheap insurance is cheap for a reason !”

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Posted 6 years ago

“I set up a policy payed my initial payment. After policy had been confirmed and the money had gone through general accident then canceled my policy and didn't send my payment back”

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Posted 6 years ago

“Customer services took 2 months to propose a solution to a simple problem related to payment. Despite paying the full amount on time they still cancelled the policy & went radiosilent. Only contactable via email”

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Posted 6 years ago

“Their costs and feedback on renewal are adequate so i have no negative comments to make at this stage. I have not had to make a claim whilst insured with GA so I have no real comment on how good or bad their help will be when they are really required to.”

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(Car Insurance) - Posted 6 years ago

“I have been insured with General Accident for 2 years now. I did the usual checking online for a cheaper renewal after the first year but was pleasantly surprised to find their quote was still the cheapest. I was recently involved in an accident. I was hit from behind whilst stationery so was not my fault. Unfortunately my car was written off . The service I received from the claims department was excellent. They gave me a good offer for a replacement car and the money was transferred into my bank account with a week. When I purchased another car it was really easy and convenient to just go online and update my insurance. I have just had to make a windscreen claim and once again really easy to do online. I would definately recommend General Accident. Well Done for great service!”

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Posted 6 years ago

“After two years of being insured they cancelled the insurance as it lapsed at midnight 19 Feb when the policy did not run out until 20 Feb. A common mistake, I tried to ring at 8am 20 Feb. having returned from holiday yesterday, but they would not accept this and stated a new quote required. I would not recommend this as those companies who value loyalty ring or email to ensure we do not want to renew. Also it is hard to keep track of automatically renewals so they at least should have honoured quote. Poor customer service.”

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Posted 6 years ago

“It takes a min of 20 mins for the claims dept to answer the phone (usually 30 mins). After my car was recovered it took 11 days to decide whether to repair or right off the car and then another 3 weeks to repair. The delays seem to be down to there sub contract engineers -Vizion, who do not seem to be able to cope with the work. When will companies learn that sub contracting to cut costs usually leads to worse customer service?”

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(Car Insurance) - Posted 6 years ago

“I chose G.A for my car insurance, the procedure was very easy, and straight forward, I had no need to contact them further during the year. I hope to receive a favourable renewal quote”

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(Car Insurance) - Posted 6 years ago

General Accident is rated 3.0 based on 587 reviews