Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 447 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

Questions

Metrics

2.7

Based on 447 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

security@halifax.co.uk

Write Your review

Tell us how Halifax Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the home insurance policy two weeks ago and despite several telephone request for policy documents to be emailed to me, I still haven’t received them! Every time I have spoken to a Halifax customer service representative they have argued with me saying that I only need the policy reference number then reluctantly said they’d email it to me and haven’t done so! Terrrible customer service and doesn’t bode well if I needed to make a claim in the future. I have just spoken to them yet again and been advised that they will email my documents to me. If I’m not in receipt of them within the two hours we agreed to,I’ll be reporting the matter to the financial conduct authority.”

Helpful Report

Posted 5 years ago

“We have been with Halifax for nearly thirty years. Month after month, year after year never missing a payment and having no cause to make a claim...but over the last two days rain started dripping in from the living room ceiling and I found Halifax to be TOTALLY useless in every conceivable way. Long story short, they did their level best to avoid helping us in any way. That's fair enough, but as of Monday we are changing who we use to insure our property. Bye bye Halifax. Better cover for half the price than we were paying them. I strongly urge everyone to look elsewhere, shop around 'cos Halifax are rip off merchants.”

Helpful Report

Posted 5 years ago

“If you want your premiums to be increased by 20% per annum, even with no claims whatever then this is the company for you, my premium doubled in 4 years, rip off for loyal customers, don't touch!”

Helpful Report

Posted 5 years ago

“Awful company, consistently added 20% ish per annum "loyalty premium", even though never a claim, daylight robbery don't touch them.”

Helpful Report

Posted 5 years ago

“I'm existing customers I sold my car transfer my insurance to new car prices they give me 4 times more then my previous insurance”

Helpful Report

Posted 5 years ago

“If I could give your Home Insurance no stars I would My burgulary claim was presented 3 months ago and due to extremely poor customer service ,errors and delays by their jewellery and electrical suppliers I am still no further forward.Halifaxs own claims handlers have also misinterpreted their own policy wording and breached laws.Avoid them at all costs.”

Helpful Report

Posted 5 years ago

“I took out a personal policy just a day before my Iphone was stolen - knowing that this isn’t a good look I accepted that there would be a lot of information gathering. It took a few weeks of them requesting a range of documents and evidence but it was eventually settled. Once it was settled I was able to get my replacement phone the next day. I have nothing bad to say about the staff who I dealt with and I am so thankful I went with Halifax in the end. Only a loss of one star as they did on occasion request the same documents multiple times.”

Helpful Report

Posted 5 years ago

“I received my £50 cheque for taking out Halifax insurance, but unfortunately it was issued in my incorrect/previous name. I telephoned Halifax to advise them of my new name and change of address. They said they would cancel the cheque and reissue. I waited for the re-issued cheque to arrive but it never did. I telephoned Halifax again and they said that the cheque must have got lost, so they would cancel and re-issue again for the 2nd time. 2 weeks later and I am still waiting. This has been on-going since Feb/March.”

Helpful Report

Posted 5 years ago

“Terrible experience. I was a loyal customer (11 years). Never made a claim, and due to letting the insurance roll year on year, I was paying a over the odds for my insurance (my error). I call to advise them that I have had a leak from a radiator which has now damaged my carpet. They offered to sort that no problems but with an excess of £300 combined with a water escape fee of (250) I was estonished that with the amount I was paying, my excess would be so high. I asked them to transfer me to the cancellation team, who immediately looked at my policy reduced the cost, and the excess to £100. I went back to the claim team, to say I was happy to go ahead with the now lowered excess, but apparently, because my claim was submitted before the excess was reduced the £550, would stand. Nice work Halifax, I've left you after 11 years and would recommend that everyone stays clear of them.”

Helpful Report

Posted 5 years ago

“How clever they are! They’ve managed to charge me twice for the same insurance Absolute joke”

Helpful Report

Posted 5 years ago

“Had to call Halifax because I discovered a slow leak in my bathroom I explained looking at the damage the leak has been ongoing. The company then stated due to my description of the leak it started before I was insured by them and to contact my last insurers who also wasn’t interested I have today received a quote from a bathroom company to fix the issue at a cost of £8k”

Helpful Report

Posted 5 years ago

“Great price and dealt with professionally”

Helpful Report

Posted 5 years ago

“Because i Was Late TWICE With My Payment As I Exsplained To Them ,Iv Not Been Well And Have To Come Out Of Work For 6 Months,,,,,I Payed My Payment Aweek Late ,,,But Now My Insurace Was Up For Renew,They Wanted The Money In Full,And Said I Cant Do It In Monthly Payments ,,,I Spoke To Someone They Was Not Intrested In Helping Me, Im Glad Now As Iv Found Someone Alot CHEAPER”

Helpful Report

Posted 5 years ago

“Awful company, the worst of the worst. My wife lost a 9 carat gold and diamond watch. The watch was no longer available new, only second hand. The value of this was set at £595. The policy says "new for old" however the tiny small print says when the product is no longer available they'll only pay out on the second hand value or nearest equivalent. So they have got out of paying new (where can you get a 9 carat diamond watch for £595!!) Its a minimum of £1500 for a new such watch. We've been well and truly stitched up - this will apply to lots of items - whenever these items are no longer made, they'll just offer you peanuts as second hand value not "NEW FOR OLD" at all. Beware and AVOID this company AT ALL COSTS”

Helpful Report

Posted 5 years ago

“I tried to make a claim after my roof blew off in high winds. Told I'm not covered as it wasn't windy enough. I telephoned to complain and to request investigation re claim as I'm taking it further. Told customer services would be in touch. 7 days later I telephoned again told would be 7 days again. The service they are giving is atrocious. I will never insure with them again and I will be going to the press.”

Helpful Report

Posted 5 years ago

“Lots of fees and poor customer service, I will not be using this insurance company again. Beware of the hidden fees they charge.”

Helpful Report

Posted 5 years ago

“We had a total power loss no hot water heating etc. which was reported at 1pm Sunday to Halifax's emergency team who have an SLA of 4 hour's after literally hours on the phone to them (you cant get through over 20 mins on hold every time) we eventually had an electrician arrive at 11.20pm on Monday night who left at 1.20am, the fault wasn't rectified until Wednesday morning we were lied to fobbed off & offered the desultory sum of £100 to cover inconvenience & loss of food in freezer. Appalling service.”

Helpful Report

Posted 5 years ago

“A charge of £12.90 when I told Halifax that I would not be renewing my policy in 22 days time as I was moving house in 5 days time. I was not allowed to run the policy out to the end of term as I would not be living in my current home when the policy ended. They told me that if I did not pay the early cancellation fee a letter for the balance would be sent to me which I could apparently ignore. I could only imagine that if I did ignore it then I would either get a county court order or perhaps bad credit rating. Really not impressed with their treatment of the situation.”

Helpful Report

Posted 5 years ago

“Beware. Cover with Halifax Insurance isn’t always what it seems. Be wary if listing a bicycle that you believe is worth more than £500 as a specified item. I had - before it was stolen - a bike that would now cost £700+ to replace. So, I listed it as a specified item at £700, incurring an additional premium. After it was stolen, my claim was accepted and I was directed to a “validation service” who said the current version of my bike is apparently built to a higher specification so they could only offer me a bike they said is to an equivalent spec to mine ... worth just £500. So I needn’t have bothered to specify my bike as special and pay the extra premium!!! Not happy. Next - cash settlement value is just £368 “in view of supplier discounts”. What? ... so, at the end of the day, I will receive about half the amount that the bike was insured for. Good deal for Halifax. Bad deal for me.”

Helpful Report

Posted 5 years ago

“Easy to buy, good price, great opcional covers.”

Helpful Report

Posted 5 years ago

Halifax Insurance is rated 2.7 based on 447 reviews