Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 450 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 450 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not recommend this insurance company - they refused to pay for water damage in house as decreed by phone without inspecting the damage that it was due to ‘wear and tear’. Also informed me that no insurance company would pay a claim for damage caused by a leaking pipe which is not correct as claimed 8 years ago for exactly that problem and insurance company paid claim with no difficulties.”

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Posted 5 years ago

“I been with Halifax house insurance about about a year put in a claim lost box of belonging when moveing home made ever excuse not to pay out when I add this level of cover a box off stuff got lost so I rang up they said I should have been watching the van at all times and because their was no damage to the van it was not covered with I told them it was lost not stolen then they told me I should have used a removal company to move with I think this company is a joke I would avoid hailfax no good I paid never miss a payment and when I moved they dobbled in price I still carryed on with them very disappointed in this company”

Helpful Report

Posted 5 years ago

“Bought the home insurance policy two weeks ago and despite several telephone request for policy documents to be emailed to me, I still haven’t received them! Every time I have spoken to a Halifax customer service representative they have argued with me saying that I only need the policy reference number then reluctantly said they’d email it to me and haven’t done so! Terrrible customer service and doesn’t bode well if I needed to make a claim in the future. I have just spoken to them yet again and been advised that they will email my documents to me. If I’m not in receipt of them within the two hours we agreed to,I’ll be reporting the matter to the financial conduct authority.”

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Posted 5 years ago

“We have been with Halifax for nearly thirty years. Month after month, year after year never missing a payment and having no cause to make a claim...but over the last two days rain started dripping in from the living room ceiling and I found Halifax to be TOTALLY useless in every conceivable way. Long story short, they did their level best to avoid helping us in any way. That's fair enough, but as of Monday we are changing who we use to insure our property. Bye bye Halifax. Better cover for half the price than we were paying them. I strongly urge everyone to look elsewhere, shop around 'cos Halifax are rip off merchants.”

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Posted 5 years ago

“If you want your premiums to be increased by 20% per annum, even with no claims whatever then this is the company for you, my premium doubled in 4 years, rip off for loyal customers, don't touch!”

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Posted 5 years ago

“Awful company, consistently added 20% ish per annum "loyalty premium", even though never a claim, daylight robbery don't touch them.”

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Posted 5 years ago

“I'm existing customers I sold my car transfer my insurance to new car prices they give me 4 times more then my previous insurance”

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Posted 5 years ago

“If I could give your Home Insurance no stars I would My burgulary claim was presented 3 months ago and due to extremely poor customer service ,errors and delays by their jewellery and electrical suppliers I am still no further forward.Halifaxs own claims handlers have also misinterpreted their own policy wording and breached laws.Avoid them at all costs.”

Helpful Report

Posted 5 years ago

“I received my £50 cheque for taking out Halifax insurance, but unfortunately it was issued in my incorrect/previous name. I telephoned Halifax to advise them of my new name and change of address. They said they would cancel the cheque and reissue. I waited for the re-issued cheque to arrive but it never did. I telephoned Halifax again and they said that the cheque must have got lost, so they would cancel and re-issue again for the 2nd time. 2 weeks later and I am still waiting. This has been on-going since Feb/March.”

Helpful Report

Posted 5 years ago

“Terrible experience. I was a loyal customer (11 years). Never made a claim, and due to letting the insurance roll year on year, I was paying a over the odds for my insurance (my error). I call to advise them that I have had a leak from a radiator which has now damaged my carpet. They offered to sort that no problems but with an excess of £300 combined with a water escape fee of (250) I was estonished that with the amount I was paying, my excess would be so high. I asked them to transfer me to the cancellation team, who immediately looked at my policy reduced the cost, and the excess to £100. I went back to the claim team, to say I was happy to go ahead with the now lowered excess, but apparently, because my claim was submitted before the excess was reduced the £550, would stand. Nice work Halifax, I've left you after 11 years and would recommend that everyone stays clear of them.”

Helpful Report

Posted 6 years ago

“How clever they are! They’ve managed to charge me twice for the same insurance Absolute joke”

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Posted 6 years ago

“Awful company, the worst of the worst. My wife lost a 9 carat gold and diamond watch. The watch was no longer available new, only second hand. The value of this was set at £595. The policy says "new for old" however the tiny small print says when the product is no longer available they'll only pay out on the second hand value or nearest equivalent. So they have got out of paying new (where can you get a 9 carat diamond watch for £595!!) Its a minimum of £1500 for a new such watch. We've been well and truly stitched up - this will apply to lots of items - whenever these items are no longer made, they'll just offer you peanuts as second hand value not "NEW FOR OLD" at all. Beware and AVOID this company AT ALL COSTS”

Helpful Report

Posted 6 years ago

“I tried to make a claim after my roof blew off in high winds. Told I'm not covered as it wasn't windy enough. I telephoned to complain and to request investigation re claim as I'm taking it further. Told customer services would be in touch. 7 days later I telephoned again told would be 7 days again. The service they are giving is atrocious. I will never insure with them again and I will be going to the press.”

Helpful Report

Posted 6 years ago

“Lots of fees and poor customer service, I will not be using this insurance company again. Beware of the hidden fees they charge.”

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Posted 6 years ago

“We had a total power loss no hot water heating etc. which was reported at 1pm Sunday to Halifax's emergency team who have an SLA of 4 hour's after literally hours on the phone to them (you cant get through over 20 mins on hold every time) we eventually had an electrician arrive at 11.20pm on Monday night who left at 1.20am, the fault wasn't rectified until Wednesday morning we were lied to fobbed off & offered the desultory sum of £100 to cover inconvenience & loss of food in freezer. Appalling service.”

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Posted 6 years ago

“A charge of £12.90 when I told Halifax that I would not be renewing my policy in 22 days time as I was moving house in 5 days time. I was not allowed to run the policy out to the end of term as I would not be living in my current home when the policy ended. They told me that if I did not pay the early cancellation fee a letter for the balance would be sent to me which I could apparently ignore. I could only imagine that if I did ignore it then I would either get a county court order or perhaps bad credit rating. Really not impressed with their treatment of the situation.”

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Posted 6 years ago

“Used for my home insurance. The service was so bad it is unbelievable. No support or help offered. I genuinely think it's a scam company”

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Posted 6 years ago

“I have Buildings and Contents insurance with Halifax. We have water damage to the kitchen ceiling from a leak somewhere in the bathroom above. Halifax say they won't even send anyone to look at the problem until we have had a plumber cut holes in the kitchen ceiling and try to find the leak and repair it ( bathroom is fully tiled floor) If plumber can't find the leak they will consider the job ! They will not pay for the plumbers call out or work and then they charge £500 excess for any water damage problems anyway. So basically "get the problem fixed yourselves and then call us and we'll do some redecorating and charge you the first £500 " What is the point of their insurance ! ?”

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Posted 6 years ago

“Their mortgage and complaints department are a bunch of useless incompetent morons. Arrogant and unhelpful, they are thieving scumbags. Do not trust them with your money. Poor customer services and arrogant.”

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Posted 6 years ago

“I took out my car insurance a year ago with Halifax, when I did I ticked the box to say that I did not want my insurance to automatically renew after the twelve months was up. Well twelve months is up and they have took the money for an extortionate renewal without my permission. I am told that it will be four weeks before I get back my money. On contacting them I found that their attitude was awful. I will never use a Halifax company again.”

Helpful Report

Posted 6 years ago

Halifax Insurance is rated 2.7 based on 450 reviews