Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 447 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 447 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used for my home insurance. The service was so bad it is unbelievable. No support or help offered. I genuinely think it's a scam company”

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Posted 5 years ago

“I consider your renewal premium too expensive. When I rang to cancel you reduced the premium but when I still wasn't happy you didn't put me under any pressure to continue with Halifax. A nice surprise.”

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Posted 5 years ago

“I have Buildings and Contents insurance with Halifax. We have water damage to the kitchen ceiling from a leak somewhere in the bathroom above. Halifax say they won't even send anyone to look at the problem until we have had a plumber cut holes in the kitchen ceiling and try to find the leak and repair it ( bathroom is fully tiled floor) If plumber can't find the leak they will consider the job ! They will not pay for the plumbers call out or work and then they charge £500 excess for any water damage problems anyway. So basically "get the problem fixed yourselves and then call us and we'll do some redecorating and charge you the first £500 " What is the point of their insurance ! ?”

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Posted 5 years ago

“Their mortgage and complaints department are a bunch of useless incompetent morons. Arrogant and unhelpful, they are thieving scumbags. Do not trust them with your money. Poor customer services and arrogant.”

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Posted 5 years ago

“Easy to use website. Excellent product.”

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Posted 5 years ago

“I took out my car insurance a year ago with Halifax, when I did I ticked the box to say that I did not want my insurance to automatically renew after the twelve months was up. Well twelve months is up and they have took the money for an extortionate renewal without my permission. I am told that it will be four weeks before I get back my money. On contacting them I found that their attitude was awful. I will never use a Halifax company again.”

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Posted 5 years ago

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Posted 5 years ago

“Customer service wasn’t great”

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Posted 5 years ago

“Called Halifax insurance today. Spoke to the most helpful gentleman. He guided me through buildings insurance. He was very professional and most helpful. Great service provided. Would highly recommend. A huge thank you.”

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Posted 5 years ago

“Car insurance renewed without permission. Didn’t get renewal notificatin neither by post nor email.I canceled it within 3 days but charged £20. Shocking!”

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Posted 5 years ago

“Storm damage to my front room and ceiling needed replaced. Surveyor came out and implied my wife had to t ale the cash which was significantly less then it would have been to repair. Eventually got that overturned and got the insurance to repair it. My furniture had to be taken away and cleaned and stored until job was complete and I took pictures of furniture prior to uplift to ensure everything was recorded. On job completion and furniture returned my 2 leather settees were not scratched, standard lamp was snapped, wooden blinds damaged, 2 coffee tables scratched and dented and coloured in to try and hide the marks, tv scratched and dented. Thousands of pounds of damage and Halifax can back and said no case to answer even with the photographs before collection and the removal men’s chit highlighting no damage on any items. Shocking, customer service shocking. I was told point blank. If your not happy go to the financial ombudsman. Do not go with this company.”

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Posted 5 years ago

“It's not even Halifax! It's actually another insurance company so when you call them to inform of an accident not at fault they mark as fault send it off and the policy holder (myself) has to chase around the actual insurance company to try get sorted! Avoid!”

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Posted 5 years ago

“My insurance coming up £1350 with others thought it will be less but when I took quote online they asked for £4000 plus what Rubbish”

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Posted 5 years ago

“Declared points on licence to Halifax - Halifax failed to pass information on to underwriter. Insurance now cancelled.”

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Posted 6 years ago

“Possibly the best money I’ve ever spent. Apart from holdtime - the 24-hour emergency are brilliant!”

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Posted 6 years ago

“I had a car insurance quote thru GO Compare website. Clicked on buying it now then went through the payment section. Payment Unsuccessful, a message came up. Tried it with another Visa card, still, no luck tried with another bank card still no joy. I decided to ring Halifax Insurance tel number and quoting the Reference number, She took all the card details still no luck. I decided to ring my bank, who advised me that there is no STOP on my account and the payment should be cleared without any problems. All my 3 Banks had sufficient funds available to clear the payment. After making at least 7 attempts, Halifax Insurance agent tells me that they will not be able to insure as more than required attempts have been made. I am free to go to any other insurance company. I went to the Bank of Scotland who comes under the same banking Group (Lloyds Banking Group), and the payment cleared on the first attempt. Halifax should have made the effort to look into their payment system and establish if there is any problem with their system rather than blaming me. In fact, my bank was holding on one phone while I was on another phone with Halifax, but after 30 minutes they decided that they can not hold any longer. All this saga took me nearly three hours which should have been the most 20 minutes.”

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Posted 6 years ago

“I have emergency home cover my boiler as broke down this tea time I have tried three times to contact them on the EMERGENCY number and have been on hold for over one hour first time 40 mins the second and 13 mins the third still can not get in touch so I have no heating or hot water if I get any other tradesman my policy will be void I have to contact them first before having any work done Help”

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Posted 6 years ago

“You ask - "Sorry to hear that you had a bad experience with Halifax Insurance, What went wrong?" My response - Nothing has gone wrong, I won't allow it to. I insured my house, buildings and contents, last year for £269 and got £50 back after 70 days, happy with that (I was) but, the renewal documents have just arrived in the post and they're asking £297, sounded fair. No cash back offered, that made me try a little experiment. I went on compare the market using an incognito page and reversed the names of me and my partner, her name first, my name second and used the identical criteria that was used last year - same answer for everything. The quote received for identical cover was £129.20 No wonder insurers get a bad rep., they give nothing in return for loyalty and, as we all know, it's much more expensive attracting new business than it is to keep existing clients. Why are some so called marketing gurus so stupid as to try this trick year after year after year. Halifax, you had me, Halifax - you've lost me.”

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Posted 6 years ago

“Or not happy,took out building and contents policy in June unfortunately electrics went haywire Sunday, people came Monday fixed certain things including heating but no hot water 2visits later still no hot water and now home emergency say they are done, although Halifax are trying to do something about it, not too much effort there,we have had to do all the chasing still waiting a phone call, still dealing with incompetence, not sure I would renew policy, never had this much problem before”

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Posted 6 years ago

“Eventually paid out for the loss of my fiancees engagement ring, after hours of wrangling with them and their valuers Goldsmiths. If you find a reputable insurer at a similar price, I would recommend going with them instead.”

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Posted 6 years ago

Halifax Insurance is rated 2.7 based on 447 reviews