Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Very good service”

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Posted 6 years ago

“Never had any problems but had to phone up a few times with some questions and always answered the phone straight away, staff were kind and helpful.”

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Posted 6 years ago

“Very unhappy with the service from Hastings Direct. They automatically renewed my policy and took money out of my account without giving me any proper warning. They were also very unhelpful whenever I called customer services with an issue. Would never recommend.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a bad experience with our renewal processes. We do send out our renewal invitations 28 days before your policy is due to renew and as a responsible insurer we will always renew a policy to ensure you are always covered. I do apologise though if this has caused any distress or inconvenience.~ Jamie

Posted 5 years ago

“Good insurer to start off on a black box. Their customer service team were very helpful when it came to answering questions about my policy and the black box worked well when I had a near miss and came off the road. I was called promptly after and was asked questions regarding the incident. It went well because nothing had been hit or damaged and I did not need to make a claim, and the person on the phone to me was very understanding.”

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Posted 6 years ago

“Quick easy black box easy to install great app cost of insurance went down as a result and great customer service”

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Posted 6 years ago

“Stuff were easy to talk to”

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Posted 6 years ago

“I had a horrible experience in regards to an accident I had not long after I took out the policy. I didn't feel listened to, I was discriminated against. However, my renewal quote was good and I am happy with the service I have received since.”

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Posted 6 years ago

Hi there,Thank you for your feedback, I'm sorry to see you were involved in an accident and hope you didn't sustain any injuries because of it. We appreciate that in this tough time you should be treated with sympathy and patience. If this wasn't the case I apologise and hope that you don't have a similar experience again. Its great to see you a renewed with us though for another year, so thank you.~ Jamie

Posted 5 years ago

“Great discounts on renewal went down by almost a third.”

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Posted 6 years ago

“Everything was very easy.”

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Posted 6 years ago

“Initial price of policy beat all competition, but problems from start of policy were apparent when black box scores showed my acceleration on 0 out of 100, and NEVER went above for the whole year. All other scores were on 100, setting off slower than a snail didn't help, another named driver with 40+years experience couldn't bring it up either. Had a VW data plug installed showing that my acceleration is more than acceptable, Hastings denied any inaccuracies... Stay clear of this company, reading other people's reviews, I was lucky the inaccuracies only extended this far.”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave this review. I'm sorry to see you have had such a bad experience with our insurance and that your acceleration score didn't increase over 0/100. We do have a dedicated team that could have given you really helpful hints and tips to improve your score. Again I apologise that his insurance policy didn't suit you.~ Jamie

Posted 5 years ago

“Would recommend and continue to use”

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Posted 6 years ago

“No problems at all, amazing insurance company, they are the reason I?ve kept my black box!”

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Posted 6 years ago

“Sorry can't tell you what to do if you don't even listen to your customers”

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Posted 6 years ago

HI there,Thank you for this feedback, I'm sorry to see you have had such a bad experience with our policy and feel that we haven't listened to your comments.~ Jamie

Posted 5 years ago

“Excellent idea but apps for both operating system a little unstable requiring you to log in repeatedly. Good data once working.”

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Posted 6 years ago

“After using Hastings for just over a year now, I've had no issues with their customer service. The only time I had to get in contact with them, the team was very pilot and helpful.”

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Posted 6 years ago

“The service was cheap for my first year of insurance although the black box was limiting. Being out later than 10pm will greatly effect your score. If you use more miles than you put down you better be ready to pay out for them! Although this is the case the staff over the phones were always helpful if i needed anything or any advice.”

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Posted 6 years ago

Hi there, Thank you for taking the time to leave this review. As an insurance company, we have a level of responsibility to our younger more inexperienced drivers and suggest that they dint drive between these hours. We are as transparent as possible when you take your policy out so as to make you aware that this is monitored. I do apologise though if this was overlooked at all.~ Jamie

Posted 5 years ago

“nice and easy to do, pleasant people speak to . I would recommend them to any body .”

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Posted 6 years ago

“The customer adviser was very polite and could answer all my questions.”

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Posted 6 years ago

Hi there,Thank you for your positive review, its great to know that you received the service you required when speaking with our advisors.~ Jamie

Posted 5 years ago

“Very happy with my service, the guy I spoke to was really helpful and cheerful, got all of my queries sorted no problem!”

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Posted 6 years ago

“They have always been easy to get in contact with and very useful with queries.”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave this positive review.~ Jamie

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews