Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry can't tell you what to do if you don't even listen to your customers”

Helpful Report

Posted 6 years ago

HI there,Thank you for this feedback, I'm sorry to see you have had such a bad experience with our policy and feel that we haven't listened to your comments.~ Jamie

Posted 5 years ago

“Excellent idea but apps for both operating system a little unstable requiring you to log in repeatedly. Good data once working.”

Helpful Report

Posted 6 years ago

“After using Hastings for just over a year now, I've had no issues with their customer service. The only time I had to get in contact with them, the team was very pilot and helpful.”

Helpful Report

Posted 6 years ago

“The service was cheap for my first year of insurance although the black box was limiting. Being out later than 10pm will greatly effect your score. If you use more miles than you put down you better be ready to pay out for them! Although this is the case the staff over the phones were always helpful if i needed anything or any advice.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to leave this review. As an insurance company, we have a level of responsibility to our younger more inexperienced drivers and suggest that they dint drive between these hours. We are as transparent as possible when you take your policy out so as to make you aware that this is monitored. I do apologise though if this was overlooked at all.~ Jamie

Posted 5 years ago

“nice and easy to do, pleasant people speak to . I would recommend them to any body .”

Helpful Report

Posted 6 years ago

“The customer adviser was very polite and could answer all my questions.”

Helpful Report

Posted 6 years ago

Hi there,Thank you for your positive review, its great to know that you received the service you required when speaking with our advisors.~ Jamie

Posted 5 years ago

“Very happy with my service, the guy I spoke to was really helpful and cheerful, got all of my queries sorted no problem!”

Helpful Report

Posted 6 years ago

“They have always been easy to get in contact with and very useful with queries.”

Helpful Report

Posted 6 years ago

Hi there,Thank you for taking the time to leave this positive review.~ Jamie

Posted 5 years ago

“The app didn't work correctly. I got an immediate notification of cancelation rather than a notification of my score being 2 points lower than expected, which I didn't know as my information to login with hadn't worked since I got it and I contacted them on various occasions and the problem wasn't resolved. so I moved to another insurance.”

Helpful Report

Posted 6 years ago

Hi There,I'm so sorry to see that you have had to cancel your policy due to your driving behaviour score. This must have been very frustrating and upsetting for you and for that I apologise. We wish you the best with your new insurer.~ Jamie

Posted 5 years ago

“This Company is an absolute con. Have got an accident free record of 50 years but their black box thinks it knows better than a proven 50 year safe driving record. Avoid at all costsd”

Helpful Report

Posted 6 years ago

“Great customer service, was quick and easy to renew my policy and the quote was very competitive. Would highly recommend Hastings Direct Smartmiles for young drivers.”

Helpful Report

Posted 6 years ago

“Easy simple use of black box with good savings for safe driving.”

Helpful Report

Posted 6 years ago

“I spoke to Emma she was great helped me out a lot”

Helpful Report

Posted 6 years ago

“Faulty system. Admit it Hastings. Nice little con you have going here, maybe this will be the next PPI scandal. Please read the bad reviews people. Wish we had but lesson learned. This insurance is dangerous, maybe once someone is seriously injured, Hastings smart miles will realise their flawed system”

Helpful Report

Posted 6 years ago

“Bunch of thieves that try and cancel your policy, consistently complaining about everything they can to get rid. Just a con”

Helpful Report

Posted 6 years ago

Hi Marcie. I'm really sorry to hear that you didn't get the level of service that we would expect for all our customers. I'll pass on your feedback for you and I hope this was all resolved for you ~ Sophie

Posted 5 years ago

“The smart miles box rating is impossible to bring back up if it dips low. Ratings are not given in real time or in any concept of time. Changing your driving does not seem to affect the box.”

Helpful Report

Posted 6 years ago

Hi Benjamin. I'm sorry that you feel this way. To hear move about how the averages of the box work you can call our team free on 01733 308 380 and they will explain this in more detail for you. I'll also pass on your feedback to help us improve ~ Sophie

Posted 5 years ago

“A good service. what you would ilke to expect.”

Helpful Report

Posted 6 years ago

“Money thieving - absolutely rubbish when dealing with my accident. Just charge you ridiculous amounts of money for everything. Change their minds about the price constantly. Would never waste my money on them again. Avoid at all costs.”

Helpful Report

Posted 6 years ago

Hi. I'm sorry that you feel this way. I hope that you were able to get this resolved for the team and I'll pass your feedback on to help us to improve ~ Sophie

Posted 5 years ago

“absolute rubbish”

Helpful Report

Posted 6 years ago

Hi Susan. I'm really sorry to hear that you feel this way. If you would like to speak to us further about this you can call us free on 01733 308 380 and I'll pass on your feedback for you ~ Sophie

Posted 5 years ago

“They were easy to talk to on the phone and sorted out the problem quickly.”

Helpful Report

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews