Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using this insurance service for a few years now and you save a lot by driving safely. Easy to set up and to renew too.”

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Posted 6 years ago

“The service was good, the box itself is easy to fit and came with clear to follow directions. The limits to drive in were also good. However, the driving at night time severely limits you as one drive past 9 because ingsnyoyr score really up and can take weeks to go back down. I did not continue with this service because there was no reward from driving within the limits for a year, my insurance went up rather than down.”

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Posted 6 years ago

“Good priced Insurance for young or new drivers especially and the rate went down dramatically after the first year making it very affordable. The SmartMiles app though does not seem to record drives fairly, for example driving during unsocial hours once could bring the score right down and does not allow you to make up for it.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you are unhappy with the time of day score that we monitor. We are as transparent as possible about his area, and as an insurer have a level of responsibility for our younger more inexperienced drivers and suggest they don't drive during this period. As long as you counter balance your night time driving with day time driving, you can improve your score. If you need any hints or tips to improve, please call the First Response Unit on 0800 048 2955.~ Jamie

Posted 5 years ago

“I was shocked that Hastings Direct took money for my renewal automatically. I was expecting a phone call or some sort of authorisation from me before they went ahead. I phoned Hastings, and was told that when I took out the policy this would have been told to me over the phone. This is what I call small print speak. Not openly clear and highly annoying as I wanted to use a different method to pay. So I am not impressed...”

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Posted 6 years ago

Hi Emma,Thank you for your review. I'm sorry to see you were unaware that we have automatically renewed your policy without your prior notice. We do have a level of responsibility as an insurance company to ensure you are always insured. We would have sent you a renewal invitation 28 days before your policy was due to expire whether in letter form or via email so if this was missed I apologise. ~ Jamie

Posted 5 years ago

“I’d give Hastings less than 1 if I could. My Daughter’s policy is about to be cancelled. She has never received a single point for acceleration in 10 months and I believe it’s because of the hilly area we live in (or a faulty/scam of a box) her tiny fiat needs extra acceleration to not stall up our steep hills but Hastings have denied this is correct. I’ve put a formal complaint in and hit a brick wall...I’ve now gone to watchdog and the Insurance Ombudsman. Everyone should do the same so eventually something will be done. These crooks have made my Daughter’s new driving experience very stressful and took the pleasure out of the new car we bought her. Strangely enough a journey after 10pm at night affects the score drastically immediately yet a week of daytime driving only hasn’t affected the score yet...how convenient when she’s been given a seven day cancellation notice. She’s tried on three occasions to call them on the number they left and the recorded message says to call back when they’re open between the hours of 8am and 8pm. She’s phoned at 5pm, 6pm and 7.10pm!”

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Posted 6 years ago

“I would recommend anytime its so easy to keep to the regs with the box and it does make me a more careful drivereveryone should have a box and the good driving is rewarded by a discount on my already brilliant insurance policy thank you Hastings”

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Posted 6 years ago

“They were very professional and efficient in their service, along with being amazingly, reasonably priced. A perfect insurance company for those who drive sensibly, obeying the road laws.”

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Posted 6 years ago

“Different staff giving different advice on the same claim. Unorganised and had to do a lot of legal work myself with the third party due to incompetence of the company. Tried to get a renewal and it was only then I was aware they had two open claims on my account that should have being resolved months ago (both of which were not actually claims) of which started a long winded process of trying to get my no claims discount back to which I was owed.”

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Posted 6 years ago

Hi. I'm really sorry to hear this. I hope that our team were able to get this all resolved for you and I'll pass your feedback on to help us improve ~ Sophie

Posted 5 years ago

“Hastings Direct are the best Insurance company I have ever dealt with I would recommend them to anyone. The staff are so helpful and friendly, and I had a nice discount thanks to the smart box and my driving, I scored 90 for this renewal out of 100. Hope to score more next year Thanks Hastings”

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Posted 6 years ago

“As in the headline, excellent service, and very helpful customer service staff, especially a young lady I dealt with, unfortunately I'm not sure what her name is. Great for new young drivers.”

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Posted 6 years ago

“customer service team are easy to talk to and understand”

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Posted 6 years ago

“fast efficient service”

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Posted 6 years ago

“Cheap insurance after the first year but don?t believe the black box score! I don?t speed or brake sharply but getting very low scores. But the price is very reasonable and the customer service is very good.”

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Posted 6 years ago

HI there,Thank you for your feedback. I'm sorry to see you are not satisfied with the accuracy of the box data. If you are ever unsure that the reading are correct, you can request for technical data report which will enable us to produce examples of journeys where you may have left your braking too late or gone over the speed limit. Please call the team on 01733 308 380 to request this information.~ Jamie

Posted 5 years ago

“Excellent”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave this review. Its great to see you are happy with the service we have provided us for you so far.~ Jamie

Posted 5 years ago

“Overall good service apart from the fact my renewal was incorrect. That said when I made contact regarding this the correction was dealt with quickly.”

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Posted 6 years ago

“Very good, would always recommend and will always be my first choice for my car insurance.”

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Posted 6 years ago

“Great communication and also great service when I called up. Only reason I left was because I got a cheaper Quote elsewhere!”

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Posted 6 years ago

“They have been brilliant in terms of service and pricing, their premiums were much less than I believed they'd be. Very happy with their service and performance with black box.”

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Posted 6 years ago

“Amazing service, 2nd year insuring with them. Easy process, always checking up if you clonk your car on a curb. Friendly and good customer service.”

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Posted 6 years ago

“Great service by an english person. (that makes a change) only had to pay ?10 more for the cover from last year. Well done Hastings direct.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews