Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“The app didn't work correctly. I got an immediate notification of cancelation rather than a notification of my score being 2 points lower than expected, which I didn't know as my information to login with hadn't worked since I got it and I contacted them on various occasions and the problem wasn't resolved. so I moved to another insurance.”

Helpful Report

Posted 6 years ago

Hi There,I'm so sorry to see that you have had to cancel your policy due to your driving behaviour score. This must have been very frustrating and upsetting for you and for that I apologise. We wish you the best with your new insurer.~ Jamie

Posted 5 years ago

“This Company is an absolute con. Have got an accident free record of 50 years but their black box thinks it knows better than a proven 50 year safe driving record. Avoid at all costsd”

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Posted 6 years ago

“Great customer service, was quick and easy to renew my policy and the quote was very competitive. Would highly recommend Hastings Direct Smartmiles for young drivers.”

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Posted 6 years ago

“Easy simple use of black box with good savings for safe driving.”

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Posted 6 years ago

“I spoke to Emma she was great helped me out a lot”

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Posted 6 years ago

“Faulty system. Admit it Hastings. Nice little con you have going here, maybe this will be the next PPI scandal. Please read the bad reviews people. Wish we had but lesson learned. This insurance is dangerous, maybe once someone is seriously injured, Hastings smart miles will realise their flawed system”

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Posted 6 years ago

“Bunch of thieves that try and cancel your policy, consistently complaining about everything they can to get rid. Just a con”

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Posted 6 years ago

Hi Marcie. I'm really sorry to hear that you didn't get the level of service that we would expect for all our customers. I'll pass on your feedback for you and I hope this was all resolved for you ~ Sophie

Posted 5 years ago

“The smart miles box rating is impossible to bring back up if it dips low. Ratings are not given in real time or in any concept of time. Changing your driving does not seem to affect the box.”

Helpful Report

Posted 6 years ago

Hi Benjamin. I'm sorry that you feel this way. To hear move about how the averages of the box work you can call our team free on 01733 308 380 and they will explain this in more detail for you. I'll also pass on your feedback to help us improve ~ Sophie

Posted 5 years ago

“A good service. what you would ilke to expect.”

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Posted 6 years ago

“Money thieving - absolutely rubbish when dealing with my accident. Just charge you ridiculous amounts of money for everything. Change their minds about the price constantly. Would never waste my money on them again. Avoid at all costs.”

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Posted 6 years ago

Hi. I'm sorry that you feel this way. I hope that you were able to get this resolved for the team and I'll pass your feedback on to help us to improve ~ Sophie

Posted 5 years ago

“absolute rubbish”

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Posted 6 years ago

Hi Susan. I'm really sorry to hear that you feel this way. If you would like to speak to us further about this you can call us free on 01733 308 380 and I'll pass on your feedback for you ~ Sophie

Posted 5 years ago

“They were easy to talk to on the phone and sorted out the problem quickly.”

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Posted 6 years ago

“Been using this insurance service for a few years now and you save a lot by driving safely. Easy to set up and to renew too.”

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Posted 6 years ago

“The service was good, the box itself is easy to fit and came with clear to follow directions. The limits to drive in were also good. However, the driving at night time severely limits you as one drive past 9 because ingsnyoyr score really up and can take weeks to go back down. I did not continue with this service because there was no reward from driving within the limits for a year, my insurance went up rather than down.”

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Posted 6 years ago

“Good priced Insurance for young or new drivers especially and the rate went down dramatically after the first year making it very affordable. The SmartMiles app though does not seem to record drives fairly, for example driving during unsocial hours once could bring the score right down and does not allow you to make up for it.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you are unhappy with the time of day score that we monitor. We are as transparent as possible about his area, and as an insurer have a level of responsibility for our younger more inexperienced drivers and suggest they don't drive during this period. As long as you counter balance your night time driving with day time driving, you can improve your score. If you need any hints or tips to improve, please call the First Response Unit on 0800 048 2955.~ Jamie

Posted 5 years ago

“I was shocked that Hastings Direct took money for my renewal automatically. I was expecting a phone call or some sort of authorisation from me before they went ahead. I phoned Hastings, and was told that when I took out the policy this would have been told to me over the phone. This is what I call small print speak. Not openly clear and highly annoying as I wanted to use a different method to pay. So I am not impressed...”

Helpful Report

Posted 6 years ago

Hi Emma,Thank you for your review. I'm sorry to see you were unaware that we have automatically renewed your policy without your prior notice. We do have a level of responsibility as an insurance company to ensure you are always insured. We would have sent you a renewal invitation 28 days before your policy was due to expire whether in letter form or via email so if this was missed I apologise. ~ Jamie

Posted 5 years ago

“I’d give Hastings less than 1 if I could. My Daughter’s policy is about to be cancelled. She has never received a single point for acceleration in 10 months and I believe it’s because of the hilly area we live in (or a faulty/scam of a box) her tiny fiat needs extra acceleration to not stall up our steep hills but Hastings have denied this is correct. I’ve put a formal complaint in and hit a brick wall...I’ve now gone to watchdog and the Insurance Ombudsman. Everyone should do the same so eventually something will be done. These crooks have made my Daughter’s new driving experience very stressful and took the pleasure out of the new car we bought her. Strangely enough a journey after 10pm at night affects the score drastically immediately yet a week of daytime driving only hasn’t affected the score yet...how convenient when she’s been given a seven day cancellation notice. She’s tried on three occasions to call them on the number they left and the recorded message says to call back when they’re open between the hours of 8am and 8pm. She’s phoned at 5pm, 6pm and 7.10pm!”

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Posted 6 years ago

“I would recommend anytime its so easy to keep to the regs with the box and it does make me a more careful drivereveryone should have a box and the good driving is rewarded by a discount on my already brilliant insurance policy thank you Hastings”

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Posted 6 years ago

“They were very professional and efficient in their service, along with being amazingly, reasonably priced. A perfect insurance company for those who drive sensibly, obeying the road laws.”

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Posted 6 years ago

“Different staff giving different advice on the same claim. Unorganised and had to do a lot of legal work myself with the third party due to incompetence of the company. Tried to get a renewal and it was only then I was aware they had two open claims on my account that should have being resolved months ago (both of which were not actually claims) of which started a long winded process of trying to get my no claims discount back to which I was owed.”

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Posted 6 years ago

Hi. I'm really sorry to hear this. I hope that our team were able to get this all resolved for you and I'll pass your feedback on to help us improve ~ Sophie

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews