Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.32

3.3 Rating 1,978 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,978 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Disgusting company. tech does not work well, only sporadically records journeys. We contacted them on a number of occasions to sort then, out of the blue, they cancelled my daughters insurance via email. Hastings direct refused to engage after this, stating that although it seems ridiculous it is their policy. The problem is the tech, it is woeful. I am seeking legal advice. Might be cheaper but AVOID at all cost.”

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Posted 7 months ago

“Just cancelled ours after 1 month and taking a £1000 from us As box shows phone usage - you are not allowed they say to change your music or use google maps !! Happy to sell insurance on a 58 plate fiesta which doesn’t have Bluetooth or steering controls Do I need to return this accurate highly engineered box back ? No just throw it away - a tin of sardines would be more accurate This box can track your braking cornering acceleration and touching the screen of your phone Scam”

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Posted 7 months ago

“I have had this for 3 months now and I have to be honest I think it’s great am 37 when I brought my new car my insurance quotes was stupid then this came up saved me 400 quid to be honest I was sceptical at 1st as drive up and down the motorway each day for work am still on 94 points out of 100 so I don’t think that is bad at all if it makes my insurance cheaper next yr I wud be happy to carry on with it”

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Posted 7 months ago

“Second day in and already I'm stressed. First 12 journey perfect. Then travel into Doncster says I need to avoid breaking hard. Where this happened I'm clueless. Then I get marked down for breaking hard on the return journey. 7 points gone for what. Seems to me I've been drawn in to cheaper insurance at the expense of happy motoring. At this rate I wont have any points left in no time at all.”

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Posted 7 months ago

“So far, one month into this insurance package, I have a 100% score, so I guess my driving is acceptable! The policy saved me around £500 on the quoted annual review, that, I think, is a fair reduction for good driving I am 66 and have many years of experience, so if people of my era complain, I guess they are doing something wrong!”

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Posted 7 months ago

“Black box is just not reflective of my driving. I drive a hybrid car and am very steady when I drive to stay on electric fuel. However 2 weeks in and score is low and the Hastings App is stating issues with braking and turning corners to fast. It just never happens so unless you are driving a car that has a 1 Ltr engine stay away from this insurance.”

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Posted 7 months ago

“The concept is good but the GPS cannot detect slowing down for a dozen speed bumps. Last week it told me I was taking roundabouts too quick. It was 8am in the morning all the roundabouts were stacked. Lucky if I got past 10MPH. It also assumes that yiou drive a fiat 500 or Hyundai i10 that accelerates like a sloth climbing a tree. My cat accelerates with your foot hardly down. It’s just another big brother gimic. No my fault accidents on the road on 33 years and no pointd”

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Posted 8 months ago

“Very easy to use and install. I have a healthy score despite making one of two minor braking errors, and even if it does occasionally make a mistake (as others have noted) if you don't drive like a lunatic in time the score adjusts back up quite quickly. I assume speeding only kicks in if you go above 70mph - haven't gone out of town yet...”

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Posted 8 months ago

“I think the black box is far too sensitive. I won't renew with them as I feel they are taking advantage of people. My concern is, and it is demonstrated by a lot of the comments is that as an insurance company they are going to hide behind the statistics. The data tells us this and the data tells us that. This is very dangerous ground as a consumer to be hearing.”

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Posted 8 months ago

“My insurance was cancelled because my score dropped below 30, but here’s the weird thing. The black box was extremely over sensitive, marking me down for taking corners too fast when i definitely was not, even marked me down when i emergancy stopped because it was either that or a head on collision?? and here’s the even weirder part- the year before i was insured with another company black box and no issues. after cancelling my hastings policy i’ve gone with another company which tells me im a “gold driver”. so im struggling to understand how hastings thinks im such an awful driver, if two other telematics boxes have told me im a great driver? honestly would not recommend this company to anyone if you’re looking for a black box policy. it’s just a money grab. only thing i have good to say about them is how easy it was to cancel my insurance before they cancelled it themselves”

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Posted 8 months ago

“The drive app useing the Tab is rubbish works when it feels like when u pulling away from junction to busy main road it say on hard acceleration and when u stopping to give away on coming traffic says harsh braking which gives u bad score.”

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Posted 8 months ago

“As of yet ive not had many problems , i do think that they want you to cause an accident by driving slow eeverywhere , ive now installed another drivescore app to compare with hastings if a time comes that they mess me about , im a hgv driver so this registers me all day everyday so i should have a conflicting case if they try to play the game”

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Posted 9 months ago

“Absolutely terrible organisation. We live on a hill and most of the car journeys are local, ie schools, local shops etc. It requires more breaking and acceleration than in what I assume they see fit and have had a nasty conversation with their so called customer services. They talked over me when speaking and kept repeating the same script. There are also multiple journeys that are not being recorded to get a correct average. All they repeat is ‘the data shows’. It’s a classic scenario of The Customer Says. My advise is to stay away..”

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Posted 9 months ago

“This is crazy, I am a professional driver and the first day I used the app, I was getting score 100, now past 2 days I am driving the same, but the app is giving low scores and showing phone usage while driving, harsh braking, bad acceleration? What nonsense, this is absurd as my driving has not changed and I never use the phone whilst driving. Very disappointed, it seems like a flippin scam, I want to cancel this policy asap!”

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Posted 9 months ago

“Over sensitive on breaking, if you break perfectly 8 x out of 10 it takes the 2 that were bad, I drive a BMW 520D MSport 2 litre setting off is totally different from a 1 litre, you need to take this into consideration 🤬”

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Posted 9 months ago

“When I drive I always concern about the tab. I want to make a perfect score, but this would even more dangerous. I am afraid to brake normally.”

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Posted 9 months ago

“While i can understand how the system is supposed to work. It is badly flawed. Overly sensitive. Not up to real world use. The breaking warnings are ridiculous. Driving through single track lanes with blind bends, hairpins and passing places. Combined with High hedges. Farm equipment in road. Sometimes hard breaking is necessary. The hard acceleration warnings come up on anything other than glacial speed acceleration. Ive been driving for 30 yrs. On four continents. 11 countries. Including 3rd World countries. 17yrs no claims bonus. This system is shambolic. Your more worried about the score, making you second guess yourself. Making you a more unsafe road user.”

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Posted 9 months ago

“Just been on call with this pathetic company and queried their policy rule about breaking with "what if a child steps out in front of my car and I have to break suddenly do you expect me to just mow them down" they said yes. Absolutely despicable and inhumane company.”

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Posted 10 months ago

“It keeps telling me I have used my phone when I haven't. If I switch from car radio to external source (audible on phone) I do NOT need to touch or look at my phone for the current title to start playing, yet the app determines I'm looking at my phone. Utter bollox”

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Posted 10 months ago

“Hastings You Drive app is too difficult to use. Worked fine (I think) on one phone then wont switch to a new phone - same number and SIM. Horizon style. To boot, I did not know that I signed up to it (driving dat). I will be more careful next time. I would not recommend this type of policy. Too much bloody hassle.”

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Posted 10 months ago

Hastings Direct Smart Miles is rated 3.3 based on 1,978 reviews