Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service excellent from inception and renewed policy smartmiles gives people who drive carefully and reward them for doing so unlike other companies”

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Posted 6 years ago

“Spot on”

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Posted 6 years ago

“It was okay, hastings told me that they would see why my acceleration wasnt moving off 0, however they did not get back in touch with me.”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave a review. I'm really sorry to see that you have been promised a call back but not received one. We do have a dedicated team that will be able to look into this further for you. The First Response Unit can give really handy hints and tips as well and can be contacted on 0800 048 2955.~ Jamie

Posted 5 years ago

“Very easy and helpful service.”

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Posted 6 years ago

“We had a rocky start due to Hastings not receiving my emails with identification and NCD attached then they started charging me too much, however it all got resolved after several phone calls and emails. Since then they have been amazing, someone crashed into me and they supported me through that, I love the app for smartmiles, I?ve had no problems with my box and it isn?t visible at all. Due to scoring well with my black box my renewal quote was HUNDREDS of pounds (?400+) cheaper than any other insurance company, so I am super happy with that. Thanks for a great year Hastings Direct Smartmiles.”

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Posted 6 years ago

“Renewal was easy a straight forward. I did not have to do anything!”

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Posted 6 years ago

“The service I recieved was excellent! They automatically renewed my insurance and halfed my price without me having to worry about it!”

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Posted 6 years ago

“Awful. Clearly their software is designed to give you a bad score and with a braking score of zero there is no way that my driving can be that bad. Especially when I have been driving for 40 years. Completely manufactured, contrived and dishonest scam.”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Never had any problems but had to phone up a few times with some questions and always answered the phone straight away, staff were kind and helpful.”

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Posted 6 years ago

“Very unhappy with the service from Hastings Direct. They automatically renewed my policy and took money out of my account without giving me any proper warning. They were also very unhelpful whenever I called customer services with an issue. Would never recommend.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a bad experience with our renewal processes. We do send out our renewal invitations 28 days before your policy is due to renew and as a responsible insurer we will always renew a policy to ensure you are always covered. I do apologise though if this has caused any distress or inconvenience.~ Jamie

Posted 5 years ago

“Good insurer to start off on a black box. Their customer service team were very helpful when it came to answering questions about my policy and the black box worked well when I had a near miss and came off the road. I was called promptly after and was asked questions regarding the incident. It went well because nothing had been hit or damaged and I did not need to make a claim, and the person on the phone to me was very understanding.”

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Posted 6 years ago

“Quick easy black box easy to install great app cost of insurance went down as a result and great customer service”

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Posted 6 years ago

“Stuff were easy to talk to”

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Posted 6 years ago

“I had a horrible experience in regards to an accident I had not long after I took out the policy. I didn't feel listened to, I was discriminated against. However, my renewal quote was good and I am happy with the service I have received since.”

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Posted 6 years ago

Hi there,Thank you for your feedback, I'm sorry to see you were involved in an accident and hope you didn't sustain any injuries because of it. We appreciate that in this tough time you should be treated with sympathy and patience. If this wasn't the case I apologise and hope that you don't have a similar experience again. Its great to see you a renewed with us though for another year, so thank you.~ Jamie

Posted 5 years ago

“Great discounts on renewal went down by almost a third.”

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Posted 6 years ago

“Everything was very easy.”

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Posted 6 years ago

“Initial price of policy beat all competition, but problems from start of policy were apparent when black box scores showed my acceleration on 0 out of 100, and NEVER went above for the whole year. All other scores were on 100, setting off slower than a snail didn't help, another named driver with 40+years experience couldn't bring it up either. Had a VW data plug installed showing that my acceleration is more than acceptable, Hastings denied any inaccuracies... Stay clear of this company, reading other people's reviews, I was lucky the inaccuracies only extended this far.”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave this review. I'm sorry to see you have had such a bad experience with our insurance and that your acceleration score didn't increase over 0/100. We do have a dedicated team that could have given you really helpful hints and tips to improve your score. Again I apologise that his insurance policy didn't suit you.~ Jamie

Posted 5 years ago

“Would recommend and continue to use”

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Posted 6 years ago

“No problems at all, amazing insurance company, they are the reason I?ve kept my black box!”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews