Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My insurance has gone down by ?500 due to the black box installed and when I was having problems with the wrong data initially it was resolved very quickly. I like the updates too were I can track my scores.”

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Posted 6 years ago

“Had a message 10 mins before arrival, quick and easy service. Friendly member of staff.”

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Posted 6 years ago

“Easy to use website, fair renewal price, should be even better next year,”

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Posted 6 years ago

“When ever i've had any issues with my app, when I've called them - they have looked into over the phone and dealt with the situation straight away. Very happy with the service i've been provided with! 2nd year now as i'm happy with the company and got a big discount after my 1st year?”

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Posted 6 years ago

“I have been a customer with Hastings direct for the 4th year in a row. Discount was nothing. Why offer one and raise the price is baffling. There have been many thingsbwhich have been pointed out which have been failed to be informed of through past years. Shall not be returning next year if things havnt improved through the year.”

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Posted 6 years ago

Hi there, I'm sorry that you?are having?a negative experience with Hastings SmartMiles. I'm sure you will have a hassle free experience for the rest of the policy though. If you have any further issues or problems please do not hesitate in contacting us. Thanks - Jamie ?

Posted 5 years ago

“Clear and efficient communication received towards my insurance renewal quote, as I joined Hastings and had the telematics box fitted a year ago, and I couldn't be happier with my reduced premium!”

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Posted 6 years ago

“Terrible service made you feel like a child. Damaged car on installation of black box which took 3 months to come repair. Then I complained about my black box being faulty and they wanted to charge me to come service and fit a new one. My black box stopped working 5 months after install. I changed my address in September and my policy was due this month, they stated they sent letter when trying to take ?800 out of my account. I didn't receive these letters due to them not actually changing my address so I was charge from my bank for the bounce. Disgusting treatment then wanted to charge me another ?100 for the removal of the box. So on top of the ?1,600 for the policy they were looking for another ?300 whilst I was a customer!”

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Posted 6 years ago

Hi there, I'm sorry you have had a bad experience with Smartmiles, I hope everything has been sorted now though. - Jamie

Posted 5 years ago

“I have been quoted 3 different excess fees none of which are stated in my policy. Cannot get through to custimer services. Have emailed and said i need to phone.”

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Posted 6 years ago

Hi there, You can access your policy through this link in future ?ow.ly/Ukamg. Hope this helps. - Jamie

Posted 5 years ago

“I?ve had no problems using smart miles. I had a rating of 84 after my first year which I think personally is fair. I got a massive discount at renewal that was far cheaper than all other quotes I checked by several hundred pounds. This insurance is not for you if you want to drive between 10pm and 5am. I never do so it?s perfect.”

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Posted 6 years ago

“Misadvised for insurance and decided a claim was fault when my stationary car was hit by a guy driving a stolen vehicle! Would not recommend them for new drivers.”

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Posted 6 years ago

I am sorry to hear you are dissatisfied with the claims process. You can have the matter investigated by the team by using the e-mail form on the link below. https://www.hastingsdirectsmartmiles.com/contact ~Connor

Posted 6 years ago

“Great”

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Posted 6 years ago

“Awful customer service and a horrendous company to be insured with. I requested at least 6 times to speak with a manager on a 60 min phone call and was just passed around from person to person no manager. 'Compulsory excess charges' aren't clearly stated on policy documents and not to forget they don't send you your renewell documents which is the law to do so. Going back to my old insurer I think, much better value and customer service for money!”

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Posted 6 years ago

Hello there, I'm sorry to see that you are not happy with the way you were dealt with regarding speaking to a manager, I completely understand your frustrations in this instance. The excesses should have been transparent in any policy documents you had, young drivers excesses are always charged in these circumstances. I do apologise that your experience with Hastings Direct SmartMiles hasn?t been a god one. - Jamie

Posted 5 years ago

“Second year with Hastings , after my first year of driving , hassle free, had a box fitted and scored well , which gave me great discounted price on renewal , over 50% cheaper , great to be rewarded as a young drive . Super service”

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Posted 6 years ago

“Cancelled my son's policy after a few weeks because he was using his car at night which was discouraged. This condition was not highlighted in the policy when he applied but buried in small print. Then charged for the black box, usage and cancellation fee even though he was forced to cancel because he was told that if he did not no other company would insure him. For people who use their car at night this is a con. Avoid this company and its policies.”

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Posted 6 years ago

I am sorry to hear that this was not communicated clearly at the point of sale. Time of day is an important factor we rate on as statistics show you are twice as likely to be in an accident at night rather than the day. I will ensure your feedback is passed onto the team. ~Connor

Posted 6 years ago

“Easy renewal, best price by far, very simple process”

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Posted 6 years ago

“Friendly staff, clear information. I was pleased that this year you told me on the 2nd April for my bill, however last year you told me on the 10th which wasn't so good. I wasn't so happy that compared to last year I had a discount of nearly 50%(score was on average 92), this year I only had a discount of ?40(9%)(scored on average 88), whilst a big initial discount after 1 years driving is great, it would help if you could tell people that the following year the discount won't be as big.”

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Posted 6 years ago

Hi there, Thank you for your feedback, its great that you received a reduction on your second years insurance. Your comments will be fed back though in regards to the transparency of the third years premium. - Jamie

Posted 5 years ago

“Hastings Direct are always extremely friendly and helpful! This was great for me as this is my first car and I was unfamiliar with car insurance, they made it very easy. When it was near to my renewal date, they sent me an email with all the important information. I was very pleased with the service. The SmartMiles app is very clear and useful, and I saved a lot of money using their black box. Overall a great service”

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Posted 6 years ago

“Easy and simple explanations for any questions asked. Such great customer service. Emails are clear and consise. They made a monotonous process very quick and easy.”

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Posted 6 years ago

“Great customer service and great renewal discount”

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Posted 6 years ago

“They are really excellent !!!”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews