Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.78

4.8 Rating 899 Reviews

96 %

of reviewers recommend Insurance Factory Limited

Company Reviews

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Metrics

4.8

Based on 899 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ian was Very helpful sorting out insurance for a 20 year ( which was a complete mine field). nothing was too much trouble.”

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Posted 5 years ago

“Ian was great- spent time going through different options with me so I felt confident I was making the best choice for my needs.”

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Posted 5 years ago

“Ian was just awesome He made me feel like a cared for customer, he made light of my situation, made it so easy and I less stressful, he is so funny and helpful, easily one of the nicest people I’ve spoken to over the phone, top lad!!”

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Posted 5 years ago

“Ian Quinn was the kindest funniest most efficient help I’ve received ever in insurance. Being an anxious person as it is, he reassured me on everything I needed to know and went out of his way to get the best policy for me. I am eternally grateful for his help!”

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Posted 5 years ago

“Very helpful, funny and informative, got me through the process quickly with no messing about”

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Posted 5 years ago

“Thanks Ian, Very helpful and friendly but you need to speed up the whole process , they have to read out so much lol 😁”

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Posted 5 years ago

“Very good customer service. Very funny and informative”

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Posted 5 years ago

“Ian was a huge help, very friendly. 5 star, big thanks.”

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Posted 5 years ago

“Mike was extremely helpful and made a usually quite stressful experience quite pleasant”

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Posted 5 years ago

“Very professional staff”

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Posted 5 years ago

“He was very cheerful and polite. Good knowledge of my insurance needs, listening to my questions and been very clear on what I needed to know. Very straight forward and clear about details and facts.”

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Posted 5 years ago

“Very good service very helpful”

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Posted 5 years ago

“Customer service is excellent could not fault them! The person I spoke too was very helpful and was finding different discounts that could be applied so that my insurance was cheaper finding the best possible deals! Very helpful and easy to talk to”

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Posted 5 years ago

“I have just insured my car with the Insurance factory, my call was answered very quickly and the gentleman on the phone was very helpful. Unfortunately can't remember his name.......”

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Posted 5 years ago

“A star easy and helpfull”

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Posted 5 years ago

“Great service, good price. Mike has great customer service skills”

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Posted 5 years ago

“I can't remember which chap I spoke to (he was from Birmingham and recently returned from the Isle of Wight!). He was chatty, friendly and helpful and went out of the way to make sure I got the best deal possible, and was top notch professional too. I have no hesitation in recommending them on. Superb customer service - well done The Insurance Factory! :)”

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Posted 5 years ago

“Agent was absolutely professional and kind”

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Posted 5 years ago

“I had a real problem trying to find an insurance company who would take me seriously and give me all the options I needed to cover me and my family. Once I had spoken to Ian there was no doubt I would have taken the cover. Ian provided a service that was 100% perfect and with a customer relationship that made me feel human again (this is very hard to find with other insurers). Couldn’t thank Ian enough and wouldn’t hesitate to let people know about insurance factory”

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Posted 5 years ago

“Mike met all my needs and went out of his way to make sure I was given exactly what I wanted/needed. Top man, top firm.”

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Posted 5 years ago

Insurance Factory Limited is rated 4.8 based on 899 reviews