Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.78

4.8 Rating 900 Reviews

96 %

of reviewers recommend Insurance Factory Limited

Company Reviews

Questions

Metrics

4.8

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple review Ian Quinn couldn’t have been more helpful explained everything very clearly and answered any questions I had”

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Posted 3 years ago

“Your Staff member ian Quinn is a diamond he is very professional and treat me like a friend he was promoted efficient and delivered a five star experience, Ian was a pleasure to talk to and thoroughly had my interest at heart, we need a lot more people like Ian Brilliant service 😀”

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Posted 3 years ago

“Ian Quinn is professional,my english is not good,he explain me carefully,very helpful.”

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Posted 3 years ago

“Helpful, friendly with great customer service. I would definitely recommend Insurance Factory to friends and family. I would like to highlight how helpful Joe and Ian have always been, and how swiftly Sarah from customer service resolves problems. Been a customer for over 13 years and still happy! 5 stars !”

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Posted 3 years ago

“Had no response to my phone calls over a two weeks period . Finally got to speak to Ian today and he deserves 5stars. Good telephone manner and has sorted me out with a good result and a saving on the previous van insurance. He even called me (a 67yr) "young lady" can't fault him for that!”

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Posted 3 years ago

“Ian was very helpful and friendly. He understood our needs and came up with solutions to my problems. Non judgemental and gave us a good quote”

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Posted 3 years ago

“Ian was Absolutely amazing at customer service managed to get me £100 less a month in monthly instalments and only have to pay for 10 months of the year.”

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Posted 3 years ago

“Ian was very helpful and gave a good competitive quote.”

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Posted 3 years ago

“Ian - my phone ran out and he called me back. It was well after 8pm and he could have just not bothered. Excellent excellent guy - went above and beyond the call of duty to leave me extremely satisfied. Can not praise him enough, Total assets to the company- Ian should be training people on how to make other call handlers do the same job. 110% all day everyday. Thank you. Michael 🦅”

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Posted 3 years ago

“Very friendly and helpful, easy to understand and very good at his job. A credit to himself and to the company.”

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Posted 3 years ago

“Very helpful and patient advisor. Talk about the policy and very understanding. Credit to the company.”

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Posted 3 years ago

“Great customer service, Ian was extremely pleasant and helpful! Would definitely recommend!!”

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Posted 3 years ago

“Ian Quinn is highly professional but also a lovely and helpful person to do business with. I never imagined buying car insurance could be a pleasure! He helped me to find the best deal for my circumstances and I cannot thank him enough.”

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Posted 3 years ago

“Excellent, Ian Quinn was most helpful recomend five stars.”

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Posted 3 years ago

“Great service from Insurance Factory. Good communication, friendly and perhaps the overseen element, genuinely interested.”

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Posted 3 years ago

“Good customer service getting a policy”

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Posted 3 years ago

“Ian was brilliant. Got me a great deal and even spoke to me when they were closed and called me back when my battery unexpectedly died. Great guy thanks Ian 5 stars”

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Posted 3 years ago

“First I have to say who I deal on the phone he was a professional very kind and he has very good customer service and this company surprise me”

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Posted 3 years ago

“Ian quinn was fantastic to deal with, very helpful & made the whole experience a simple task, I normally don't like changing insurers etc, but Ian made things so easy, very professional patient with any questions, I would highly recommend Ian to anyone, top man”

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Posted 3 years ago

“I had Ian deal with my insurance requirements and would not hesitate to recommend him. Very helpful, professional and relaxed. Nice chap even though he’s a Villa fan.”

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Posted 3 years ago

Insurance Factory Limited is rated 4.8 based on 900 reviews