insurethebox Reviews

Name: insurethebox
Rating: 1.80

1.8 Rating 227 Reviews

18 %

of reviewers recommend insurethebox

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1.8

Based on 227 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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insurethebox 1 star review on 13th November 2024

Rachel

Anonymous

Anonymous // 01/01/2019

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“I would 100% not recommend this company. They gave me Faulse information which led me Into difficulties with my next insurance provider.”

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(Car Insurance) - Posted 7 years ago

“Average provider overall”

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(Car Insurance) - Posted 7 years ago

“you only review miles weekly ,you can not check accurately miles left ,a complete money maker for you”

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Posted 7 years ago

“A truly awful company. Is their CEO on crack? He/she must be! Appalling customer service. The WORST company I have ever dealt with. Stay away from them - if you don't you'll regret it!”

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Posted 7 years ago

“A complete and utter shambles of a company. Expensive, unreliable and their customer service is appalling. Save yourself a lot of hair pulling and heartache and stay away - a bunch of cowboys!”

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Posted 7 years ago

“Absolutely ridioclous cancellation fee of £800, will tell everyone to stay away.”

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Posted 7 years ago

“They are very expensive each year they keep increasing insurance instead it should go down they putting it up although you haven't have a accident and your driving is good they got no sympathy for their customers am with them for 3 years I really have enough they are rip off.”

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Posted 7 years ago

“Absolute bad company not willing to help keep you updated after an accident which wasn't my fault took 2 months to supply me with a courtesy car definitely will not be going with them again!!”

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Posted 7 years ago

“FUCking shit company, I just felt like commenting again. Crap company”

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Posted 7 years ago

“Absolutely disgusting!! Was with Tesco bank box before, had a box re-activated with this company and it completely blew my battery... £150! Phone these up and they speak to me like crap!! Keeping me on hold, never want to go with this company again! Save your money!”

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Posted 7 years ago

“Absolutely shocking experience with this insurer. Had a car accident where the third party accepted full liability after driving into the side of me. I was told I would have a courtesy car sorted. After a week of waiting with still no courtesy car, I was told that it was my responsibility to sort one out with a third-party! They do absolutely nothing to help you after you have a car accident. No phone updates, no e-mails, no nothing. And if you ring them up to enquire about something, you are met with holding times of up to 20 minutes and a person at the other end of the phone telling you that it's not their job to do anything for you. I will not be insuring with this company again and will be cancelling my policy after I receive my car back from the garage.”

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Posted 7 years ago

“Honestly, this is one of the WORST insurance companies i have ever come across. before taking out this policy for my partner i should of read the reviews and maybe i would not of wasted so much time and money! my partner has been crashed in to twice whilst being insured with this company and both times they have not sorted it out, the customer service over the phone is TERRIBLE! You can never seem to get the right answer or they just tell you what you want to hear but never actually go through with what they are meant to do. As well as that you sit on the phone for about 45-60 mins before you even get through to someone , majority of people work and dont have that kind of time to be waiting!! AVOID AT ALL COSTS!!!!!! AVOID AVOID AVOID AVOID AVOID.”

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Posted 8 years ago

“Set of divs I sold my car and cancled my policy they then took money from my bank for two months after cancelled then tride sending me to a debt clection stating I ow them over 700 pound for exceeding my miles after I cancelled I sent them proof of sale like they asked but when I did it essential good enough good look getting a penny I've no instructed my Solisitor to take level proceedings against them avoid at all costs”

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Posted 8 years ago

“Awefull customer service”

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Posted 8 years ago

“I have just renewed with insure the box. I see a lot of negative reviews on here about the mileage cap, having to stick to speed limits, the box draining the battery... At the end of the day if you sign up to a policy with a 6000 mile cap you know what your getting into at the start, i personally drive half that a year so it makes sense, if you drive more than that then dont take the policy, if you are unsure if you do then check and make sure top up miles are affordable to you. As for sticking to the speed limits, especially the 20 mph, yes its a nightmare, nobody else does, but again i knew this was the case going in so i cant moan about it. As for the battery being drained by the box, im sure it effects everyone differently but i drive my car very little, sometimes not even once a week and that can be a few miles then nothing again for a week, ive had 2 cars, both older models and never had an issue with my battery. I also see some negative reviews on the customer service, I have spoken to them a few times over the time i have been with them and they have been nothing but polite and helpful. The only issue i had was that my renewal was a week late (they state that it will be 21 days before end of policy, but was actually 14) which isn't the end of the world. With anything in life its best to look closely at what you are getting yourself into before commuting, I knew about 6000 miles, i knew about having to stick to the speed limits so i stick to these things, why people are moaning is beyond me, you knew going in. Yes the top up miles are a bit excessive but again you knew about this going in, info is available. I haven't had to claim and hope i never will, so cant comment on this, but from what i know about the company i would recommend without hesitation.”

Helpful Report

Posted 8 years ago

“These rip off merchants have ruined my driving experience they are constantly threatening to cancel my policy because of my reoccurring "speeding" on some 20 mph roads it is not safe to drive under the speed limit as you get tailgated and overtaken very dangerously. The fastest I go is 2-5 mph faster than the speed limit yet these uneducated people are threatening to cancel my policy. I now have no option but to cancel the policy myself otherwise I will not be able to get insured at a reasonable price with any other insurer. Hiding behind the law using your policies to exploit people and rinse their wallets isn't right. My friends are with Tesco bank box insurance and they have had no problems at all at times when they need to exceed the speed limit by 5-10 mph to maintain safe driving they have not been threatened to get their policies cancelled. You have my word if my policy gets cancelled I will take this to Court and you better have a good legal team.”

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Posted 8 years ago

“My son was in an accident and the car was eventually written off. They gave him an A class Merc as a courtesy car while his 15 plate Corsa was being assessed. Once the decision write the car off was taken, the pay out was really quick and we have now Insured his new car with Insured the box. Would definitely recommend them for young drivers.”

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Posted 8 years ago

“Poor poor poor customer service. Unbeilievably waist of precious time. Not worth a dime to insure with”

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Posted 8 years ago

“They insure you for a few months then tell you your no longer covered and make you pay fees for box and other stuff. Avoid this company.”

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Posted 8 years ago

“Everything”

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Posted 8 years ago

insurethebox is rated 1.8 based on 227 reviews