John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.68

1.7 Rating 417 Reviews

16 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John Lewis have completely lost it with this one. Want the personal touch or the customer care we are used to enjoying. You get a figures from trades men but you have to agree to any estimate they put in being the only cost you will be paid. Leaving the householder as we did paying for unforseen problems. We have been a JL customer since before we got married 35 yes ago. We changed to JL insurance because we trusted them and were used to their exceptional customer service. Forget customer service here. When we got a quote for house insurance we forgot about one small claim for a stolen bike. We put all other claims in from before and after that claim, an expensive error oud premium ballooned. To ghe point we pay far more than we did previously. Do use this insurance it sucks.”

Helpful Report

Posted 5 years ago

“Awful experience. we haven't ever claimed before and had a leak which flooded the downstairs. We've had to arrange the whole job ourselves whilst the insurance company kept putting hurdles in our way and withheld monies until the job was completed... would never go with these muppets again”

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Posted 5 years ago

“Pet Insurance My insurance has gone up £78.11 this year £575.40 to £653.51. The only variable is that my dog is 1 year older !!! I rang Customer Services and asked for an explanation as to why the premium has increased and was told 1. They take into account that VET fees had increased. Great but my dog hasn't had any treatment from the VET. 2. They look at the breed "standard schnauzer" and look to see if any condition is prevailing that my pet might be susceptible to. Great but my dog doesn't have an existing condition regardless of the breed. When I asked what options I had to reduce the annual premium I was advised that I had 3 options 1. Cancel policy and go elsewhere 2. Increase my excess 3. Change cover level. Ooops it appears that my policy renewal date was 3 days ago. So options left available to me Option 1 Cancel policy. Option 2 Shut up and put up the cash. GREAT!!! Be very careful once you've signed up your stuck!”

Helpful Report

Posted 5 years ago

“Appalling customer service, their emergency cover not worth the paper written on. They opt you into this Emergency Home cover, but refuse to help when you call them. If you call them, just say you know nothing about your house, every question is designed to catch you out. Abysmal, hate them and Waitrose, overpriced food.”

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Posted 5 years ago

“JL Insurance are now underwritten by RSA who are abysmal a straight forward robbery claim has taken 8 weeks to sort out. more than 130 pieces of correspondence between RSA, their 3rd parties and myself. have been asking for their final statement so I can escalate this to the ombudsman and still nothing. Insure with anyone else other than John Lewis.”

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Posted 5 years ago

“Been insured with them for four years massives price increasethis year. I have not made a claim phoned them up asking if they could do anything on the price and nothing from them at all. Been payng nearly £1000 per year no regard for loyalty!”

Helpful Report

Posted 5 years ago

“Had Premium home insurance with them, never had a claim for donkeys years, swallowed the increase in premium last year but after another 25% increase this year went to another first class well recommended company for the same deal at less than half the price. Pay it if you're daft enough, I didn't.”

Helpful Report

Posted 5 years ago

“Complete nightmare! - Do not even consider... Happy to take the money but beware if you need to make a claim. Just pass you on to the underwriters who expect you to do all investigations even liaising with the police when my car was stolen?! What are their investigators paid to do?? Never reached a settlement they just made it so complicated we were left to swallow the loss”

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Posted 5 years ago

“very slow to answer phone did not send documents after renewal claimed that i had declined documents I should not have had that option could not register to field documents online filled in all questions no response to registration wasting my time”

Helpful Report

Posted 5 years ago

“66% quote increase from year 1 to year 2 ... loyalty?? Sustainable customers? No and no”

Helpful Report

Posted 5 years ago

“Similar story to others on this site. Long standing customer of John Lewis Insurance - no claims. High spender in both Waitrose and JL stores and on line. Originally moved to JL for reasons of trust and customer service. This year they have lost our car insurance and now property insurance. The reasons for the price increases - 20% in our case for property just do not stack up. I was immediately offered two options by a very polite customer service rep - a £30 JL voucher or the option to reduce my premiums by putting up the excess. Apparently their business model needs to work and it only does by charging these prices - look at it again then! I've spent quite a lot of time researching this afternoon and find comparable cover (disregarding new customer discounts) elsewhere for approximately 45% of JL charge. As I've never made a claim, I have no experience of different companies customer service but I'm not prepared to spend that much more on the remote chance that I might need to find out. Very disappointing - never, knowingly undersold? Really? That might be more difficult to apply to financial products, I accept, but surely JL should be in the same ball park as others.”

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Posted 5 years ago

“Quite disappointed that loyalty these days doesn't count. Even though I have been insuring my contents through JL for 5 years now, my content insurance increased by 40% this year. We've never made a claim in our 5 years with them and are in the same property with the same list of contents. Will definitely be looking at quotes elsewhere when it gets closer to the renewal date.”

Helpful Report

Posted 5 years ago

“Despite never having made a claim in 6 years, my premium has gone up by over £100 this year. The reason? More people are claiming for escape of water!!!! I have heard all the excuses now. There is NO incentive to be loyal to an insurance company. I had thought John Lewis would have been better but no. I am wrong.”

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Posted 5 years ago

“Am at the start of a claim following a robbery. was asked to provide a list of item stolen, and receipts and photographs. Spent considerable time going through documents and getting the evidence, only for RSA not sharing this with the loss adjusters, and having to go through all the information again. the current proposed settlement is missing items from the original list sent through, currently waiting for JL to advise why?”

Helpful Report

Posted 6 years ago

“I moved my home and contents insurance to John Lewis in November 2016. Last year's premium was increased by 12%. In spite of a clean claims record, this year's renewal premium shows a further hike of exactly 25%. Disgraceful! What have you got say about this John Lewis? (Ive moved on of course...)”

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Posted 6 years ago

“Like so many others on here, premium on renewal is up more than 25% with no willingness to budge (I've not claimed, thankfully, in the three years they've insured us) I could do without the hassle of changing but the increase is over £200 (I live in London so the cover was already expensive) so will have to. Avoid.”

Helpful Report

Posted 6 years ago

“29% increase in the premium this year.how can J L justify the increase. Are we paying for the 99% loss profit,not me I’am looking for a company who looks after loyal customers. How do J L expect pensioners to pay an extra £60 this year”

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Posted 6 years ago

“Have already spent 20 minutes on phone trying to get help. The slowest emergency service ever!”

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Posted 6 years ago

“My premium has increased by 16% this year, even though CPI is only 2.3% and RPI 3.2%. This is how JL rewards its loyal customers? They are no better than other companies that try this con trick. Don't buy their insurance!”

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Posted 6 years ago

“Ha wouldn’t touch them with a barge poll!! There accredited tradesman flooded my home with sewage Boxing Day we still arnt home we’ve been in alternative accommodation ... the damage the company has caused has gone against me even though it was proved it was there accredited tradesman and all I got aoffered was £250... an insult ! They flooded it again .. we lost possessions that cannot be replaced ... I was sick of staying in the local premier inn so found a 2 bed house to rent to start off with and we stayed there ever since .. 5 of us has been a bit much and not once did they offer a like for like living arrangement ... we have a 5 bed.. And they have tripled the price of my policy ! Do not use !!!! Never ever in 16 years of having insurance have ever dealt with the idiots i have dealt with ! It’s like They Employ people that know nothing about what they are doing !”

Helpful Report

Posted 6 years ago

John Lewis Insurance is rated 1.7 based on 417 reviews