John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 426 Reviews

15 %

of reviewers recommend John Lewis Insurance

Company Reviews

Questions

Metrics

1.7

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how John Lewis Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I moved my home and contents insurance to John Lewis in November 2016. Last year's premium was increased by 12%. In spite of a clean claims record, this year's renewal premium shows a further hike of exactly 25%. Disgraceful! What have you got say about this John Lewis? (Ive moved on of course...)”

Helpful Report

Posted 6 years ago

“Like so many others on here, premium on renewal is up more than 25% with no willingness to budge (I've not claimed, thankfully, in the three years they've insured us) I could do without the hassle of changing but the increase is over £200 (I live in London so the cover was already expensive) so will have to. Avoid.”

Helpful Report

Posted 6 years ago

“29% increase in the premium this year.how can J L justify the increase. Are we paying for the 99% loss profit,not me I’am looking for a company who looks after loyal customers. How do J L expect pensioners to pay an extra £60 this year”

Helpful Report

Posted 6 years ago

“More than 20% hike on house insurance in one year! No explanation (at least not one that made any sense.) This despite my having improved security at the house with new locks. Next year will make sure I leave enough time to shop around. And when a simple question was asked re definition of one of the terms, again explanation not clear..... Simply not good enough”

Helpful Report

Posted 6 years ago

“Have already spent 20 minutes on phone trying to get help. The slowest emergency service ever!”

Helpful Report

Posted 6 years ago

“My premium has increased by 16% this year, even though CPI is only 2.3% and RPI 3.2%. This is how JL rewards its loyal customers? They are no better than other companies that try this con trick. Don't buy their insurance!”

Helpful Report

Posted 6 years ago

“Ha wouldn’t touch them with a barge poll!! There accredited tradesman flooded my home with sewage Boxing Day we still arnt home we’ve been in alternative accommodation ... the damage the company has caused has gone against me even though it was proved it was there accredited tradesman and all I got aoffered was £250... an insult ! They flooded it again .. we lost possessions that cannot be replaced ... I was sick of staying in the local premier inn so found a 2 bed house to rent to start off with and we stayed there ever since .. 5 of us has been a bit much and not once did they offer a like for like living arrangement ... we have a 5 bed.. And they have tripled the price of my policy ! Do not use !!!! Never ever in 16 years of having insurance have ever dealt with the idiots i have dealt with ! It’s like They Employ people that know nothing about what they are doing !”

Helpful Report

Posted 6 years ago

“Over 23% increase in home insurance although no claims since 2009. No negotiation on price”

Helpful Report

Posted 6 years ago

“Tried to get away with an inflation busting increase renewal price of over 25% from the previous year, despite a claim never being made. Tried to justify it by saying they now take the number of bathrooms into account (which hasn't changed, it's still one). Not willing to negotiate on the price despite cheaper quotes for comparable coverage and that's how you lose business. Can't recommend, the price is simply not competitive any more.”

Helpful Report

Posted 6 years ago

“Don’t ever buy pet insurance from John Lewis. Initial quote seems fine but example yearly increases: 37% if claim free, 67% if you’ve had one very small claim. Goodness knows what the increase would be if a pet wasn’t generally in excellent health.”

Helpful Report

Posted 6 years ago

“Just had renewal through and prices risen by over 22% on last year's premium but I have not claimed anything. Disgusted with that extortionate price hike so will not be renewing. They will have no customers left at this rate. I was already paying an expensive premium supposedly to get good customer service but this is anything but.”

Helpful Report

Posted 6 years ago

“Massive price hikes when no claims have been made.”

Helpful Report

Posted 6 years ago

“The worst insurance company! Pray you don't have to claim anything broken in your household. Unfortunately, my tv was damaged and now they are using bevalued and using every trick in the book to stop my claim from going through. Never mind I have 'new for old' replacement policy, a month in and I still don't have a replacement. They are trying to reduce their liability as much as possible regardless of the fact that I paid them an upfront premium. John Lewis are crooks!”

Helpful Report

Posted 6 years ago

“Claimed for removal of wasp nest under the Home emergency cover. Was asked (by 3 different people) for location - roof level to the side of a dormer window. Pest control turn up with no ladders - guy that came out was lovely but had no idea what job he was coming to do! He said it happens all the time as the job description has gone through about 4 different people before it gets to him. You can’t speak to John Lewis themselves as everything is contracted out to CET. There you speak to a call centre who employ a contractor to do the work. Guy at my house rings CET to complain that he’s not been given correct information to do the work only to be told he’s not insured to go up a ladder-first he’s heard of it and he’s been with them for years! He then has to go away and await further instructions. Several phone calls later and I am told someone will ring me with another appointment- for 2 people to come out. Why they couldn’t give me onevthere and then, I have no idea. I have chased it up but as yet, still no appointment..... Hardly the ‘high level of service you would expect’ from John Lewis. Policy is due for renewal shortly and I will be going straight back to Aviva who were excellent when we used them previously.”

Helpful Report

Posted 6 years ago

“I like using John Lewis and I am willing to pay (say) 5% over cheaper insurers in order to have confidence but when it came to renewing my home insurance the excess for things like water damage had increased but worse.. the premium increased by 18% over last year for equivalent cover ... that is an obscene increase. I was able to obtain the same cover from Aviva for £148 instead of the £296 quoted by JL. Did you think we wouldnt notice or something? Very annoyed.”

Helpful Report

Posted 6 years ago

“Bought a laptop from John Lewis Order number: 127497075. Was faulty within a month (Not JL fault). They initially refused a returns, even though the laptop was a month old and tried to pass to manufacturer. Now they have accepted the returns, have failed to refund my £519.99 and kept the laptop. John Lewis are crooks, but paint a good picture to the public. DO NOT TRUST THESE WITH THEIR FAKE WARRANTIES.”

Helpful Report

Posted 6 years ago

“16th March 2018 driving alone in the rural village of Clanfield, Oxfordshire, my car went down one of the many potholes and I had a flat tyre. I called and called the J L emergency number but no answer. Just left holding to speak to someone or just cut off. In the meantime a lovely couple offered to help. In the freezing weather conditions as dusk falling they went home to get the tools needed and thankfully returned to help. I was frightened. In the meantime I was kept holding and holding on the line endlessly. They too were disgusted there was no answer from J L. As they changed my car tyre ( I had already double checked the J L number, I called again but still no answer. What is the point of J L car insurance if you can't speak to anyone when you need help or in an emergency? I am a senior citizen driving alone. I felt frightened. Be warned! I”

Helpful Report

Posted 6 years ago

“My 2018 renewal has just come in with a 20% price increaae. When I rang JL it is because they have had a lot of claims and apparently everyone's policies have increased. I have to say I don't really care about other price increases as I'm not paying them. So having shopped around I have numerous quotes from reputable companies that are 50% less than JL. Sorry JL I don't want pay for all the claims you have paid out for others, you agent could do nothing to help so I won't be renewing.”

Helpful Report

Posted 6 years ago

“Hi I would not recommend John Lewis break down service.or the insurance.my bmw was damaged by break down service 8000 pounds worth of damage and know one wanted to know.I am now seeking legal advice.”

Helpful Report

Posted 6 years ago

“My mother has had a subsidence Insurance claim on going now for 11 months. The drainage work was “finished” 6 months ago. But when it rains the drains still flood. The kitchen remains half tiled and the contractors keep not turning up even after complaints are made. I think John Lewis Insurance are taking advantage of people having faith in the John Lewis brand. When they really are sub contracting out to cowboy outfits.”

Helpful Report

Posted 6 years ago

John Lewis Insurance is rated 1.7 based on 426 reviews