John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 426 Reviews

15 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car insurance; I asked for a paper copy of the policy since it was very many pages and I didn't have a printer at the time. Didn't arrive. Called again to be met by laughter; 'We have a copy somewhere in the office ....' . didn't arrive. Had a break down- the exhaust suddenly fell off at one end, of course I had no details of the break down cover, included in the insurance, in the car. So I had to get an emergency mechanic out at my own cost. I called to complain but got nowhere so cancelled and the rep 'stiffed me' giving me only a very small portion of the annual cost after two months' insurance. called again [4th call] and was told that was a miscalculation and was sent the correct amount. NEVER AGAIN.”

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Posted 8 years ago

“Have John Lewis Home Insurance 'Premier' Policy, and have (for the first time ever) had to make a Claim on our Home Insurance due to a bathroom leak and subsequent water ingress/damage to flooring/floorboards, bathroom fixtures, and ceilings below. This Claim was made 6 plus weeks ago: still no work has commenced as yet, but it has been a catalogue of poor communication, conflicting information, numerous different contractors involved, and still differing advice and information even today. Complaints to the Insurance company (RSA) dont appear to get anywhere, and the only way forward so far has been a formal complaint direct to John Lewis Head Office. And all this before the work even starts. Not a good start or experience so far. We expected better from John Lewis.”

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Posted 8 years ago

“I have had John Lewis 'Premier Select' cover for 5 years. We were burgled 4 years ago and John Lewis Insurance was amazing, money was in our bank account 2 days later. HOWEVER since then they seemed to have changed their provider to RSA. On Saturday morning we had no central heating so called John Lewis insurance as our cover includes home emergency. Somebody came out within 2 hours and got the central heating working - brilliant. We then realised we had no hot water so called them back and they said we needed a new valve and this was a common problem. By 4pm Monday I still hadn't heard back from them and when I called was told they were just waiting to book the engineer. 10.30am Tuesday still heard nothing so called again and was told that a part has been ordered and may take 3 days! The issue seems to be that the agreement John Lewis have with their Home Emergency contractors is a 3 working day turnaround - so not really emergency cover at all. I would have been better calling a heating engineer myself on Monday morning as it now means we are likely to be without hot water for at least 5 days!! To my mind this insurance is just a very expensive con and I will not be renewing it!”

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Posted 8 years ago

“Car insurance increased by 25% ! John Lewis inform me this is because of the bad weather last winter ( it snowed one week) bu it wasn't so bad that Waitrose couldn't deliver the weekly shop. I'll have to use ASDA to cut back and the dog will have to go.”

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Posted 8 years ago

“Following a flood 7 weeks ago my initial loss adjuster failed to get anything moving, no emergency overnight stay, we had no power in the house for over 24 hours, it took 6 weeks for the humidifiers to arrive to dry the floor and 7 weeks for my damp floors to be lifted, I did put this in writing, but apparently no one has seen my letter, I have a new loss adjuster who appears to be very efficient, but the past 7 weeks have been terrible, I hoped JL would respond to my letter with an apology at least, I'm confident things will get moving now, but it's been a very difficut time as my son suffers from very acute ashma.”

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Posted 8 years ago

“I bought this insurance as it appeared to be right for my needs. I tried to make a claim, 3 years in, on a wall that had collapsed. I have never had so much frustration over a simple thing. I got through to the claims dept and they had a NO answer for every item mentioned, it was a very irritating, professional 'no' sayer. ( With one of those voices designed to make you irritated.). In reality, this insurance is not fit for purpose, they may be okay on the buying and what they supply, but when it comes to making a claim, be very wary. Don't know who the supplier is, but they are not fit to trade under the John Lewis name.”

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Posted 9 years ago

“Huge let down. Decided to go with JL insurance due to good reputation, but the first time I tried to make a claim when a radiator fell of my wall and damaged the wall and pipes, (because of structural issues to my building) JL refused to cover it. Just goes to prove that insurance is a huge scam and when you think you're covered for emergencies, you're not. I have no doubt that there are better insurance providers on the market.”

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Posted 9 years ago

“I moved to John lewis last year. No clains in the last year so cant comment on the service. Hopefully if I have to make a claim the JL brand will stay true to its name. The reason I have said poor is I am due for renewal and they have increased the price. The reasons given were 1) Govt has put the insurance premium tax 2) I came through a price comparison website so the discount is taken away this year!!!!! 3) The home emergency cover was included as standard but at the same time was on a promotional offer!!!!. Essentially since it is standard on the policy I don't have a choice and pay up the increased prices. I think it doesn't remotely make good business sense that loyal customers should be punished for their loyalty while you discount prices for new customers just to ensnare them into your policies.”

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Posted 9 years ago

“They do not believe what you put on the web site when you fill in your details and you have to make endless calls to put right.”

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(Car Insurance) - Posted 9 years ago

John Lewis Insurance is rated 1.7 based on 426 reviews