John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 428 Reviews

15 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I moved to John lewis last year. No clains in the last year so cant comment on the service. Hopefully if I have to make a claim the JL brand will stay true to its name. The reason I have said poor is I am due for renewal and they have increased the price. The reasons given were 1) Govt has put the insurance premium tax 2) I came through a price comparison website so the discount is taken away this year!!!!! 3) The home emergency cover was included as standard but at the same time was on a promotional offer!!!!. Essentially since it is standard on the policy I don't have a choice and pay up the increased prices. I think it doesn't remotely make good business sense that loyal customers should be punished for their loyalty while you discount prices for new customers just to ensnare them into your policies.”

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Posted 9 years ago

“All insurance is good until you make a claim, then you find out how worthless John Lewis insurance is. Don't believe what their Customer Services people tell you. Query everything before you sign up, and get the answers in writing. When you get them you will find that in many areas this insurance isn't what it appears. One tends to trust the John Lewis name, however the Financial Services Ombudsman tell me that it's not really John Lewis, but an outfit called UKAIS Ltd, using the John Lewis name. Don't make the mistake I did. Place your insurance elsewhere.”

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Posted 9 years ago

“Terrible terrible terrible! If I could rate this as a 0 star I would do. Their service and customer care is shocking, their policies are substandard to the market average (from my experience). They do not care for your business or what experience they have! I will NEVER EVER use John Lewis again! On a positive, they are relatively cheap! Just goes to show... you get what you pay for!”

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Posted 9 years ago

“should be on RIP OFF BRITAIN pet insurance up by 50% .when I rang customer service dept I was told the reason for the increase could be vetinary costs in my area. they said I would be contacted nearer to my renewal date ,IM WONDERING WHY.”

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Posted 9 years ago

“JL is great as a store or insurer if you lose a watch, but woe betide anyone who has a major claim. My parents home had a fire in July, RSA was appointed with Elipta as the loss adjuster. Now in late October and the only thing that's been done is the contents have been removed and a bad clean up carried out. The fire damaged stairs, walls floors are still as they were in July. My Father who is 80 years old was told to chase the builder who promised to be there 7 weeks ago. After finding my father on the phone with the builder shouting at him I contacted Which, I only hope Which recognise they are recommending a 'CON' JL are the front for an incompetent RSA Both my parents are now ill, the house is still in complete disarray. If I call JL customer service I get put through to the RSA (Royal Sun Alliance) JL will not communicate with me about the situation as the RSA handle all queries!! DO NOT USE JL home insurance, YOUR HEALTH DEPENDS ON IT. WHICH please recognise all the Bad Bad reviews that are on-line.”

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Posted 9 years ago

“drainage claims service is absolutely appalling. Unprofessional service, passed from pillar to post and repair work undertaken falls far short of acceptable. John Lewis are just the sign above the door. You will be dealing with RSA who are a cost focused insurance company who have no interest in the customer. I have even written a letter of complaint and not heard a word one week later. On the phone now to see what's going on and have been on hold for 15 minutes as team are very busy. In fact your complaint is handler by the people you are complaining about. Do your self a favour, DO NOT insure with this company. They are fine until you try to make a claim. This is the first claim on my house insurance I have ever made (40 years) and I am at my wits end.”

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Posted 9 years ago

“John Lewis Car Insurance badly serves its customers. The administration process belongs to last century but not their ability to cash cheques and be slow at refunding money. An extremely frustrating process and a costly mistake.”

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Posted 9 years ago

“excellent service”

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(Home Insurance) - Posted 9 years ago

“I love JL stores and have their partnership card so when it was renewal time for my contents insurance was happy to switch to them. My documents came and there was an error, so I wasn't sure I was even covered. I had already discussed this particular detail while on the phone and the underwriting team confirmed it was fine. But without it being noted on the policy documents it was useless, I sent 3 emails but never received a single reply and was given the dept direct email address and yet again, no reply. I called recently to chase up this matter and was given yet another email address to contact. A week later and no reply. Needless to say I'm switching back to my previous supplier, I won't ever be using their insurance services again.”

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Posted 9 years ago

“As a longstanding JL customer, I have tried their financial services for the first time. Very easy process and good policy cover. Cannot fault them so far.”

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(Pet Insurance) - Posted 9 years ago

“Good customer service, however the price was jacked up the following year. Cancelled policy and re-bought through go compare again to get a fair price again. Seemed a right time wasting exercise.”

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(Pet Insurance) - Posted 9 years ago

“Although I have not made a claim I found the insurance easy to understand and full value for the premium paid. Hope it does not vary on renewal”

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(Home Insurance) - Posted 9 years ago

“Actually very good is a gross understatement it is more than excellent. I have home insurance through John Lewis and I cannot believe how easy the claim went through I damaged a watch and I called yesterday morning to see if it was even covered Not only was it covered I got a phone call the same day saying they were paying amount into my bank I would recommend anyone to use John Lewis Everything handled so professionally . Sometimes Insurance companies go on about small things that are required but they were fantastic Hellen Sfeir Edinburgh”

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Posted 9 years ago

“Provide a great first quote but the renewal leaps in price so I cancel the renewal and simply take out a new policy. It seems really stupid. Also, they would not insure my new puppy as it was not a recognised breed, a Schnoodle, schnauzer/poodle. Don't now if I will buy from them again”

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(Pet Insurance) - Posted 9 years ago

“Very comprehensive cover, easy to speak to someone for advice.”

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(Pet Insurance) - Posted 9 years ago

“Clear wording and easy to use. Would recommend.”

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(Home Insurance) - Posted 9 years ago

“ALL SPLENDID SO FAR, EFFICIENT SERVICE WITH READER FRIENDLY CLEAR DOCUMENTATION.”

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(Home Insurance) - Posted 9 years ago

“When I renewed my policy last November I found John Lewis to be the most competetive and the most helpful. It was very easy and very quick to sort out and I was not on the phone for hours with endless questions. To date I have not had to make a claim so I cannot speak of that experience, I just hope that if in the future I am unfortunate enough to make some sort of claim it is not difficult and the usual thing of the company wanting your business but never wanting to pay up when needed!!!”

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(Home Insurance) - Posted 9 years ago

“Dreadful customer service. I had emergency home cover and they tried to tell me they couldn't find a plumber. Have spent nearly a week being given the run around after trying to complain Don't touch John Lewis insurance with a barge pole”

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Posted 9 years ago

“Easy, clear, good value.”

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(Car Insurance) - Posted 9 years ago

John Lewis Insurance is rated 1.7 based on 428 reviews