John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 428 Reviews

15 %

of reviewers recommend John Lewis Insurance

Company Reviews

Questions

Metrics

1.7

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how John Lewis Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible terrible terrible! If I could rate this as a 0 star I would do. Their service and customer care is shocking, their policies are substandard to the market average (from my experience). They do not care for your business or what experience they have! I will NEVER EVER use John Lewis again! On a positive, they are relatively cheap! Just goes to show... you get what you pay for!”

Helpful Report

Posted 9 years ago

“should be on RIP OFF BRITAIN pet insurance up by 50% .when I rang customer service dept I was told the reason for the increase could be vetinary costs in my area. they said I would be contacted nearer to my renewal date ,IM WONDERING WHY.”

Helpful Report

Posted 9 years ago

“JL is great as a store or insurer if you lose a watch, but woe betide anyone who has a major claim. My parents home had a fire in July, RSA was appointed with Elipta as the loss adjuster. Now in late October and the only thing that's been done is the contents have been removed and a bad clean up carried out. The fire damaged stairs, walls floors are still as they were in July. My Father who is 80 years old was told to chase the builder who promised to be there 7 weeks ago. After finding my father on the phone with the builder shouting at him I contacted Which, I only hope Which recognise they are recommending a 'CON' JL are the front for an incompetent RSA Both my parents are now ill, the house is still in complete disarray. If I call JL customer service I get put through to the RSA (Royal Sun Alliance) JL will not communicate with me about the situation as the RSA handle all queries!! DO NOT USE JL home insurance, YOUR HEALTH DEPENDS ON IT. WHICH please recognise all the Bad Bad reviews that are on-line.”

Helpful Report

Posted 9 years ago

“drainage claims service is absolutely appalling. Unprofessional service, passed from pillar to post and repair work undertaken falls far short of acceptable. John Lewis are just the sign above the door. You will be dealing with RSA who are a cost focused insurance company who have no interest in the customer. I have even written a letter of complaint and not heard a word one week later. On the phone now to see what's going on and have been on hold for 15 minutes as team are very busy. In fact your complaint is handler by the people you are complaining about. Do your self a favour, DO NOT insure with this company. They are fine until you try to make a claim. This is the first claim on my house insurance I have ever made (40 years) and I am at my wits end.”

Helpful Report

Posted 9 years ago

“John Lewis Car Insurance badly serves its customers. The administration process belongs to last century but not their ability to cash cheques and be slow at refunding money. An extremely frustrating process and a costly mistake.”

Helpful Report

Posted 9 years ago

“I love JL stores and have their partnership card so when it was renewal time for my contents insurance was happy to switch to them. My documents came and there was an error, so I wasn't sure I was even covered. I had already discussed this particular detail while on the phone and the underwriting team confirmed it was fine. But without it being noted on the policy documents it was useless, I sent 3 emails but never received a single reply and was given the dept direct email address and yet again, no reply. I called recently to chase up this matter and was given yet another email address to contact. A week later and no reply. Needless to say I'm switching back to my previous supplier, I won't ever be using their insurance services again.”

Helpful Report

Posted 9 years ago

“Dreadful customer service. I had emergency home cover and they tried to tell me they couldn't find a plumber. Have spent nearly a week being given the run around after trying to complain Don't touch John Lewis insurance with a barge pole”

Helpful Report

Posted 9 years ago

“Travel Insurance Winter Sports does NOT cover hire equipment!!! If your hire equipment is lost, stolen, or damaged, you have NO cover! And you will have to pay out hundreds of pounds.”

Helpful Report

Posted 10 years ago

John Lewis Insurance is rated 1.7 based on 428 reviews