John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 426 Reviews

15 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

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“Had a fall at home whilst carrying my laptop, resulting in irreparable damage. After the laptop was sent off to be examined, I then got passed to the Cotswold Group for claim fraud for several weeks. After again submitting evidence, the claim was processed In my favour, but I was then offered less than half the amount of the laptop, despite paying for a premium service, and noting a like for like replacement/new for old. Total rip off, expensive, made me feel like a criminal throughout, and then tried to fob me off with hardly any money. DO NOT PURCHASE JOHN LEWIS INSURANCE.”

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Posted 5 years ago

“Having never claimed on insurance for 38 years we had extensive damage due to a fire. The representative from John Lewis/Royal Sun Alliance has been first class all the way through the claims process. She has helped us rebuild and replace all of the items. Everything was done according to the insurance policy (including the small print), we were treated fairly and efficiently and there has not been one area where we could fault the service and the claiming process.”

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Posted 5 years ago

“Good policy, but totally cynical approach to pricing. Despite no claims and no changes to terms, premium increases in last 4 years are 10%, 19%, 15%,10%. A 64% increase over the period. Enough is enough -- I'm moving my home insurance & contents to a company that treats loyal customers fairly.”

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Posted 5 years ago

“Please do not use John Lewis contents insurance. They are terrible - repeatedly increasing the costs year on year by a considerable amount and with no increased services. The call centre are totally unhelpful and rude.”

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Posted 5 years ago

“John Lewis insurance is hiding clause in their policy. Max claim equal to actual claim. Another words: if you have to claim 2K but legal fee is not none this means you get only 2K cover and doesn't matter if you covered for 100K. That is fraught. We payed for 100K insurance cover. I want people be aware of this secret clause. Very upset. The time you think you protect yourself you actually ended up in problems.”

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Posted 5 years ago

“Absolutely great at taking your money but not at paying out for bone fide claims - a bush root smashed our sewer which was covered but not paid out. They use CET, look up their reviews. Very good at keeping you on hold and eternally ping ponging you between departments. I am not one to claim on insurance so have paid for several years insurance before finding out their true colours. Looks like it is ombudsman time. This is no way to run honest insurance.”

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Posted 5 years ago

“had large cliam. And they were excellent. Total payout of a large flood, refit kitchen and half the house. No issues”

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Posted 5 years ago

“Incompetent, useless advisors , website and log in never works .. Mid sold me an expensive add-on and found out I wasn't even covered properly for the basics ! Look elsewhere if you want to feel protected.”

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Posted 5 years ago

“AVOID AT ALL COSTS. In the middle of a claim for a domestic oil leak which had been seeping from a pipe under the property. Grateful that the insurance covers it. I , female pensioner, have had to be re-homed whilst extensive work (e.g. digging out floors down to 1.5 m to remove contamination) is being carried out at the house which has been very stressful coming on top of a family death. However, the main issue is lack of communication from RSA. At every turn they (loss adjuster) will not respond regarding basic information ongoing information about the claim such as when interim payments will be made, whether my temporary lease needs to be extended and by how much at the time when I absolutely need the info to hold on to the rental etc. etc. Whilst I appreciate they may be very busy people, writing emails & phoning has no effect. Having seen other reviews, I believe this approach is deliberate and is certainly not ethical. It is making an already serious situation much, much worse and is impacting both my mental and physical health. Please avoid JL home insurance at all costs. Shame on both JL and RSA for their approach to customers who they presumably hope will become very ill or die so that they don't have to pay up. There are high quality surveys highlighting just how bad RSA are for home insurance and they have apparently said that they will improve. Sadly from my experience this is untrue. I have shopped at JL for many years, but, if I survive, I will now look to alternatives for anything I want to buy.”

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Posted 5 years ago

“I have a very simple, straightforward claim which has been dreadfully handled by John Lewis - I made my first complaint to them nearly 2 months ago now, and umpteen e mails from me and half a dozen phone calls I am jo further forwards. John Lewis. RSA and Be Valued you should all be ashamed of your collective and wilfull incompetence. Thankfully my claim ( my first in 6 years) is only for a replacement computer ( accidentally damaged) It has made me realize that I am paying premium prices for an abject service, and certainly wouldn’t rely on any of these companies for a more serious claim.”

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Posted 5 years ago

“Three years ago I was burgled, fortunately for me at the time I had John Lewis home insurance. They were excellent in handling the claim, I renewed the year after, a slight increase in the premium. Then last year a huge increase in the premium. I would have given them a very high 4-star rating, no real complaints other than they were a little slow in progressIng the claim, they appointed a specialist loss adjusters, who were awful to deal with, but my persistence won the day eventually! It will be 3 years since the claim, by the time I renew my insurance this year. I rang for a quote yesterday, they have refused to insure me, citing the reason being the burglary 3 years ago. Since the burglary I have invested in CCTV and a much higher Levels of home security, spending over £5K to secure the home. Most insurance companies hold a claim against you for 3 years. Yet, John Lewis seem to think that they special? That they are above other insurance companies; that they can write their own rules & insist on a 5 years after a claim. I have been offered very competitive rates for insurance this year, by other companies owing to the increased levels of security. So avoid this company for home or car insurance. My home is a John Lewis showroom; every major household item purchased there. I have been a very loyal customer for over 30 years. I am very disappointed by this decision, I will not be returnIng & they have probably lost me as a customer too. I encouraged other people to switch to John Lewis home insurance owing to the service I received. They were excellent in handling the claim at the time, I renewed the year after, slight increase in the premium. Then last year a huge increase in the premium. I would have given a very high 4 star rating, no real complaints other than they were a little slow in progressing the claim. It will be 3 years since the claim, by the time I renew my insurance. I rang for a quote today, they have refused to insure me! I have invested in CCTV & a much higher level of security since the burglary, spending over £5K to secure the house. Most insurance companies hold a claim against you for 3 years. Yet, John Lewis seem to think that they are above other companies, that they can write their own rules & insist on a 5 years after a claim. They have refused to insure me due to the one claim. Other companies have offered me very competitive rates for insurance this year! So avoid this company for home or car insurance. My house is a John Lewis showroom; every major household item purchased there. I am very disappointed by this decision, I will not return again!!!”

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Posted 5 years ago

“Once upon a time a company name you could trust. Not anymore. 0ver 75% increase in 4 years without any claims.”

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Posted 5 years ago

“I rang today 10th Oct o m g she was so stuck up I asked her for home insurance she just couldn’t b arsed don’t bother with this company she was nasty to me”

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Posted 5 years ago

“Very poor CustomerService not remotely interested in keeping you as a customer.Can buy the same amount of cover for half the price , I suggest you shop around”

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Posted 5 years ago

“Worst home insurance ever Will not use them again and would not recommend them Very poor customer service”

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Posted 5 years ago

“Shocking customer experience. Made a claim for storm damage and because they take the weather from 25 miles away they have no record of our storm! Called to complain and cancel the policy. Complaints procedure explained and passed to cancellation who cannot give an end date to let me know when to buy new insurance!!! Worst company ever do not buy their rip off insurance and have to deal with their awful staff. The biggest joke ...when I called to make the claim the advisor said I can hardly hear you for the wind”

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Posted 5 years ago

“Had to claim on my insurance in July due to a heavy fall of hail stones which had pierced holes in my conservatory roof. Was a bit sceptical about the whole procedure as I have never had to claim on house insurance before however from initially ringing to put in a claim, to a couple of surveyors visiting my property to assess the damage, a settlement figure being reached and receiving the cheque for the damage as we decided to have an upgrade on the roof so it doesn't happen again, all this was achieved in matter of three weeks, we were very happy with John Lewis insurance.”

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Posted 5 years ago

“I applied for John Lewis Home insurance but was rejected because, according to them, I live in a high risk flood area. I actually live in a low risk flood area, and they could easily see this for themselves if they were to bother looking at the Government's flood information website. So they lost a customer owing to their incompetence. Looking at their poor reviews here I'm not sorry I am now with another provider.”

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Posted 5 years ago

“Pet insurance - first renewal increase of over 30% to £390pa. After informing dog had been spayed the policy goes up again, and because dog is now 2.25kg heavier (not fat just grown up), the premium is now just over £600. There were no claims, dog is not a pedigree or a posh cross, she is fit and well. Call handler was sympathetic and sounded embarrassed. John Lewis’s good name is going to suffer if price hikes like this are typical. I wish I could give no stars.”

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Posted 5 years ago

“I initially went to John Lewis for a quality insurance which I believed I was getting. It is actually a Royal & Sun Alliance Insurance policy you are purchasing. The premium I was expecting to be a little higher due to the expectation of better quality of insurance. This year after another increase hike to £300 just for contents with +5yrs no claims, I decided to shop around and low and behold, found a better quote giving greater cover for under £100. Thanks JL for rewarding loyalty... Recommend you shop around online, takes half hour to save a couple of hundred quid and switch, there's nothing premium about your policy apart from the John Lewis logo on the letters...”

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Posted 5 years ago

John Lewis Insurance is rated 1.7 based on 426 reviews