Login
Start Free Trial Are you a business?? Click Here

Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

Write Your review

Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
My car insurance renewal has gone up over 100%. Rang the company to see what they could do. They were not interested. Goodbye Carol Nash!
Helpful Report
Posted 1 year ago
Omg £200 for the year had poli ey for 2 months and needed to an el because they wouldn't insure me on my car and they want £100 to cancel it .!!!!!!!
Helpful Report
Posted 1 year ago
Didn't cancel policy on old bike and took a 100 pounds out for something I didn't ask to be renewed. Poor customer service and kept being transferred to different people. Avoid like the plague. I wish I'd haveread these reviews first.
Helpful Report
Posted 1 year ago
Just got insured got no confirmation at all and paid in full hope this is not a scam
Helpful Report
Posted 1 year ago
I was trying to get an insurance quote, with this company for 39 minutes on the phone with a lady, who did not enunciate very well, then silence, for 7 minutes I waited for her to respond that was 46 minutes of my time wasted, Not impressed I tried to call back and pick up the conversation, but that is not possible no wonder this company is getting such a bad rating. one to avoid in my opinion.
Helpful Report
Posted 1 year ago
I will never in the future be using this company again for any insurance or would I recommend them to anyone. After receiving my car renewal police to find that the price had nearly trebled in cost and no claims or convictions within the policy term I found this disgusting!!!! However I found another company insuring me for less that Nash did the previous year!!! I know this fluctuation can happen in the insurance world, but the bit that really annoyed me was to cancel my policy I spent nearly 2 hours and 30 mins on the phone and still no one answered my call this is not acceptable for any company to have there customers waiting this long!!! However when I hung up a pressed option to take out a policy with you guys the call was answered within a 1 minute time scale !!!!! It seems you guys are happy to take policy’s on but are not so keen on speaking to your exsisiting customers who would like to cancel policy they have with yous!!! In the end I was able to cancel my policy by live chat……. Maybe you guys just don’t have time to speak to exsisting customers as they are leaving anyways ……….. Avoid this company at all costs DO NOT USE !!!!!!
Helpful Report
Posted 1 year ago
Had multi bike policy for 4 years without any claims or any problems 1 month before 5th year renewal got text saying they wouldn't be renewing my policy, no explanation! Phoned them and was told they don't do multi bike insurance anymore. I did a quote for multi bike insurance on a comparison site and guess who quoted? Yep,Carole Nash,so obviously lying and I believe the reason they cancelled was because I turned 70 just before they cancelled. Insured through Adrian flux for 3 bikes without any problem highly recommend Adrian flux
Helpful Report
Posted 1 year ago
Bought a new car 4 months into a policy. New car was in the same insurance group as my old one but they wanted 5 times the amount for the new one, over £1200. I'd had no claims or any changes. Obviously an unrealistic quote but to cancel is £103. Outrageous, they've got you over a barrel either way, i would not recommend this company
Helpful Report
Posted 1 year ago
Avoid like the plague!!! I only wish I’d read these reviews before I took out car insurance with Carole Nash. absolutely clueless or diss interested call centre staff. Told my insurance was being cancelled after a month I needed to find another insurer. They didn’t cancel my policy and took more money from my account! Thankfully, I managed to speak to a member of staff who seemed to know what he was doing, and I’m now awaiting a refund. Absolute Cowboys! How they are still trading I will never know after reading all these reviews.!!
Helpful Report
Posted 1 year ago
Terrible company. Canceled my policy, told me by text and charged me for it. Imcompant call centre staff.
Helpful Report
Posted 1 year ago
Insurance renewal increase from £399 last year to £1270 this year. No claims. No changes. Crazy. Trying to call them to get proof of my No Claims Bonus and have been on hold now for 55 minutes and they have still not answered the phone. Avoid.
Helpful Report
Posted 1 year ago
I just applied for van insurance with this bunch of cowboys. I’ve worked for the NHS for 20 years but they wanted proof, god knows why. So I asked what proof would you like? They said you could send us a payslip !! I asked the female if she would send me her payslip? ‘No’ she said, well why the hell would I send you mine. Honestly never heard of such nonsense, payslips are confidential, who the hell do they think they are.
Helpful Report
Posted 1 year ago
Absolutely appalling company! Complete rip off merchants who wanted me to pay virtually for my whole policy after cancelling after a month. Either massively incompetent or fraudulent!!
Helpful Report
Posted 1 year ago
£53 CHARGE TO CHANGE ADDRESS WHICH IS 1 MILE AWAY - WILL NOT BE RENEWING WITH THESE - RIP OFF
Helpful Report
Posted 1 year ago
I had a no fault road traffic accident on 28th April 2023. I still haven't paid the £1,800 damage to my car. I complained and was told my complaint was 'Unjustified' as all they can do is keep chasing the other party's insurance for the money. It's been 6 months now. I've never used Carol Nash for insurance before and needless to say I wouldn't ever use them again.
Helpful Report
Posted 1 year ago
Stay away from them. £96 they wanted for me to leave because I had a better deal with other insurance. They wanted to charge me triple of the price. I will never use them again.
Helpful Report
Posted 1 year ago
Telephones operator disinterested in my conversation about an improvement to my renewal of motor insurance. Take it or leave it. He is not fit for the job. Ive had a better quote. by £20. It would usually not bother me but his attitude was so bad i will move insurer.
Helpful Report
Posted 1 year ago
Had been with Carole Nash for over 20 years. Always a excellent company to deal with until the last couple of years when they mixed up my sons motorcycle insurance with my own and they ended up cancelling my policy when I hadn't even spoken to them. Telephoned a advisor who I found difficult to understand but kept saying I had cancelled it. It took many phone calls to people who I found hard to understand. Eventually they checked their records and finally agreed I was correct INFURIATING TO SAY THE LEAST. Then this year wanted to add a new motorcycle onto my existing bike creating a multibike policy only to be told that that wasn't possible as none if their panel of insurance companies would insure me. I requested to cancel my policy as I would find insurance elsewhere. This then involved being bounced from one advisor to another all difficult to understand and a very crackly phone line. My anger and frustration was through the roof, but eventually it was cancelled. Immediately contacted DEVITT INSURANCE spoke with a very easy to understand gentleman who guided me through all the questions and found me a suitable multibike policy for an incredible price. No drama no holding for ever and a crystal clear phone line.
Helpful Report
Posted 1 year ago
Very unimpressed and insulted.. Hurt in a motorcycle accident that wasn't my fault and got nothing but abuse bullying delays and incompetence. It's still ongoing almost 4 months later and not even a phone call.. Very suspect company. 4Th dimension are bordering on illegal activities
Helpful Report
Posted 1 year ago
On the phone for almost 2 hours trying to change policy over for a new bike. Told I was to be given a cheaper quote but turned out more expensive. On hold to numerous people abroad who did not have sufficient knowledge to deal with this. Awful service and cancelled my insurance. Don’t touch them
Helpful Report
Posted 1 year ago
Carole Nash is rated 1.7 based on 391 reviews