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Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
Prosecution needs to take care of this A scam and robbery
Helpful Report
Posted 6 years ago
A robbery After I've paid my insurance (entire) price, they'very asked anot her 40 pounds for cancelation ofor the contract
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Posted 6 years ago
Stole my money! I took out a policy which they decided to cancel on me after 14 days. They gave me no reason or warning that it was being canceled. I was told I was being refunded £132.03 of the £157.03 I paid them - "We have retained a £25 Right to Cancel fee as per our Terms of Business" Their Terms of Business are nowhere to be seen and moreover I have not received a penny of the £132.03, let alone the £157.03 I paid!
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Posted 6 years ago
excellent service and competitive.
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(Motorbike Insurance) - Posted 6 years ago
Unprofessional advisors got 2 different stories from 2 different advisors which resulted in them cancelling my policy.
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Posted 7 years ago
quoted over £33.731 for a 125cc motorcycle,
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Posted 7 years ago
good
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(Motorbike Insurance) - Posted 7 years ago
Fully comp insurance at a low price
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(Motorbike Insurance) - Posted 7 years ago
Very good easly beat my previous insurance was with them 2 years an then doubled the cost resulting in me joining Jmi very happy with this and hopefully will carry on being a customer of yours in the years to come i am a very safe rider an look after my bike and mainly myself hopefully this wi? reflect on my next cover when due thank you so far and i will definitley stay with jmi for years to come and recommend any family or freinds thank you sean tinker
Helpful Report
(Motorbike Insurance) - Posted 7 years ago
Recently had a serious motorcycle crash that wrote off my Triumph Thunderbird and put me in a trauma unit for 3 weeks. Totally not my fault - white van man pulled out in front of me. Rang JMI and informed them - their solicitors rang me up and we started discussing future compensation as there will be some things I can no longer do - then came the rub - they take 25% of any settlement. Shameful!!! as Carol Nash / JMI do not tell you this when you take out your insurance. Stay well clear of them !!
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Posted 7 years ago
Absolutely disgraceful. Didn't help at all when my scooter was stolen, had to deal alone with the actual insurance company and when I asked for help it took ages to actually get through someone who could help. If you call their line you will be redirected endlessly because apparently no one deals with scooter insurances at a motorbike insurance company??? Terrible.
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Posted 7 years ago
Great customer service and very helpful staff and the cheapest around Richard
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Posted 7 years ago
Would have given 0 stars if it was possible! Customer service is non-existent and the staff when you eventually do manage to get through to them are rude. It took over 3 years to receive a refund after a non-fault accident. Had to go to the ombudsman in the end and even then Just Motorcycles were absolutely useless. Please please avoid.
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Posted 7 years ago
Well done.
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(Motorbike Insurance) - Posted 7 years ago
I decided not to renew with this company after they put up the price by 20% for the second year. I called to cancel, but was later changed anyway. I then had to chase repeatedly to get my money refunded, and they even tried to argue the refund amount. Without apology, I was told I would have to wait 10 days to have the money returned. Shambles.
Helpful Report
Posted 7 years ago
I changed house, literally with a better guarded car park. They want to charge me extra £400. When I asked to cancel, I got back £23 out of £350+ for less than two months insurance. Anyway, I renewed the policy with them. Before the expiry I went online and got a quote from them which was cheaper (!!!!!) than the one they wanted me to pay for as a renewal. They are the cheapest, but obviously a very bad company. I hope I will never have to claim anything back from them.
Helpful Report
Posted 7 years ago
Had insurance with this shower and cancelled it half way through when I sold my bike! Instead of giving a refund they tried to charge extra for altering the policy. Just got another bike and tried to get a quote. Twic as much as their competitors- advice is don't touch them with a BARGEPOLE!
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Posted 7 years ago
I would recommend my provider done as said they would didn't ask or hassle me to take extra cover.
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(Motorbike Insurance) - Posted 7 years ago
£80 for the policy - £50 to notify them of a change of address - unbelievable
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Posted 7 years ago
Sh*t, absolute sh*t, rip off bast*rds! My policy hasn't even started and they want to charge me £25.00 to cancel and start again because, even though I bought and paid for it 2 days before it started they put the start time at 5.09pm not midnight. The bike I am insuring has been off the road and an MOT is booked for 11.30am so I am now forced to ride, illegally, to the MOT station as I will not have any other opportunity and the bike is needing to be used immediately after it passes the MOT. These c*nts refused point blank to change the start time. When I buy insurance I pay for 365 days worth not 364 days and 6 hours! I did not get an opportunity to change the start time when I set everything up but they refused to believe me when I advised them of this. DO NOT USE THIS COWBOY OUTFIT, they're a bunch of belligerent little sh*ts and Carol Nash, the parent firm, should drop them immediately before they completely ruin their reputation by having anything to do with them.
Helpful Report
Posted 7 years ago
Carole Nash is rated 1.7 based on 391 reviews