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Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
Simple quick was on the road in no time
Helpful Report
(Motorbike Insurance) - Posted 9 years ago
Company is brilliant, every single with without I doubt I have rang them they were very helpful and friendly and able to do what I needed to be done. Don't know what you guys are talking about, every insurance company has flaws...you just need to read your actual insurance documents a little bit closer!
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Posted 9 years ago
£50 Just to change my address, RIP OFF company part of Carole Nash, Avoid like the Plague.
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(Motorbike Insurance) - Posted 9 years ago
Worst insurance company I have ever had the misfortune to choose Three months on a 12 emails I still don't have my policy I would prefer to walk than have to use these people ever again
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(Motorbike Insurance) - Posted 9 years ago
Quick and easy. Just what you want with no fuss or hastle.
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(Motorbike Insurance) - Posted 9 years ago
good
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(Motorbike Insurance) - Posted 9 years ago
very good value without any fuss
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(Motorbike Insurance) - Posted 9 years ago
Pain. They failed to update my details correctly and |I end up being debited my fee twice. Hate the fact that insurance companies sign you up to a financial agreement just because you choose to pay by direct debit. What also really annoys me about go compare is that it pretends your choices are with different companies. They're often the same company, same finance company behind them, just a different brand, logo, and policy. Very, very frustrating. Don't think I'll use GoCompare again.
Helpful Report
(Motorbike Insurance) - Posted 9 years ago
Told by theBikeInsurer.co.uk that my "buy" from JMI had not gone through. That was untrue. I was charged. I never received a policy. Told by JMI to wait for the policy in order to cancel it! Finally 3 days after the start date I got them to cancel my non existent policy. They charged me £25. They were never "on risk". I never got the policy with terms and conditions. They never sent me a policy so what admin costs were there. Also I spent alot on 0844 numbers to sort it all out. You judge? Avoid them like the plague.
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Posted 9 years ago
Quick, easy and price competitive
Helpful Report
(Motorbike Insurance) - Posted 9 years ago
Very unhelpful when trying to change address on a third party only policy (To which there is no additional risk). Huge admin cost. Worth half the cost of the policy. Avoid this company at all costs. Very bad customer service.
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Posted 9 years ago
Very pleased with the overall service provided
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(Motorbike Insurance) - Posted 9 years ago
excellent and very competivly priced
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(Motorbike Insurance) - Posted 9 years ago
I have never come across such incredible incompetence. I called 5 times to sort out a change of a date on my documents and kept receiving emails and letters that I hadn't contacted them. I'm talking about astonishing incompetence. They cancelled my insurance in the end asking me to pay more than 100 pounds for that!!!!! Without even breaking down the reasons etc. Avoid at all costs!
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Posted 9 years ago
I would never recommend this insurance. bunch of idiots! You will regret if you buy this insurance. they wont let you change address, bike or any amendment in policy once you buy the insurance.
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Posted 10 years ago
very good service ,very friendly and helpfull thanks
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(Motorbike Insurance) - Posted 10 years ago
would insure again with just motorcycle insurance , came top of list for me plus the price was right with thanks colin.
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(Motorbike Insurance) - Posted 10 years ago
first and last time i use them , paid my money (oh yes they took that all right) but wouldnt email documents..I got fed up of waiting for them emails!!!! forget it ?? and got insured elswhere then they decided to send them ..left me in a right mess. spent a tenna on fone to them to cancell policy and they just ignored me ..advoid these people at all costs..there cheap yes but then u get what u pay for..worst insurers on the market advoid at all costs you been warned.
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Posted 10 years ago
Nice and hassle free.
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(Motorbike Insurance) - Posted 10 years ago
Recently took insurance with JMI. What a fuss, first thing was since I took out the insurance with them through CONFUSED. COM my online account had no password so I couldn't acsess my documents. When trying to speak to someone its near impossible to. Emails are said to be answered within 2 days which is total crap. And after I sort oiy everything they ask for my NCB which I sent only to find that it is car NCB not bike NCB which I specifically noted that I left the bike NCB blank on CONFUSED. COM. Now they're asking for the policy to be cancelled which they're also asking for a £50 cancellation fee which is pretty much half of the policy cost anyway! Avoid these at all costs!
Helpful Report
Posted 10 years ago
Carole Nash is rated 1.7 based on 391 reviews