Kwik Fit Insurance Reviews

Name: Kwik Fit Insurance
Rating: 4.18

4.2 Rating 1,460 Reviews

84 %

of reviewers recommend Kwik Fit Insurance

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4.2

Based on 1,460 reviews

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Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've waited two months for a large claim for my KwikFit pet insurance. I was told I would receive an email today confirming the settlement, though at the end of working hours, this still has not happened. Longer description: On holiday abroad--in April, right before Easter--my dog ingested sand and needed an emergency surgery for an intestinal blockage. I phoned KwikFit to let them know he was having the emergency surgery in Sweden and I was told that he was covered up to a certain amount given my policy. Thankfully, our dog survived, though for the past two months, we have had to chase KwikFit repeatedly regarding this claim. I've phoned them at least half a dozen times and ended up being an intermediary on emails from both our regular UK vets and the emergency Swedish vets. The Swedish vets sent the requested information to KwikFit three times and our local vets sent full clinical histories to them twice; KwikFit claimed never to receive the initial emails, though I was CC'ed on the emails and I could see they were, in fact, sent. Finally, I phoned KwikFit and asked the woman to stay on the phone with me while I got both vets to again forward the emails. It was only then that KwikFit acknowledged the emails when I had the representative on the telephone with me. Following this, two months after the initial claim, we were told that they had all the information required to assess.... So, we waited... and then waited some more... until today, when I had to phone KwikFit again as it surpassed their "ten working day commitment" after they claimed they had finally received all information; the representative was very helpful in ensuring that the claim was prioritised for today... though alas, at the end of hours, I have not had a single word back. I have five animals who have all had various insurance policies over the years from different companies and I have NEVER had such an appalling experience with a claim. It's shameful.”

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Posted 7 years ago

“Poor administration and deducted renewal premium although I was not renewing. Also cheaper cover elsewhere.”

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Posted 7 years ago

“I have been charged for extra 32 pounds (admin charge) for cancelling my policy insurance. Money ripped off matter. I took the policy 6 months ago and explained my situation that I will be needing only for 6 months policy as requirements to comply from landlord. I felt that I am being penalised for not continuing my policy. I will never use and recommend this company again.”

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Posted 7 years ago

“the insurance was fine and they paid out when I had an accident, albeit less than the value of the car, however the reason for the horrible rating is that they sold on my contact details to other companies and still, 6 month on, I'm getting stupid phone calls asking if I need a lawyer. I would stay away from these jokers.”

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Posted 7 years ago

“Got renewal policy thought everything was fine. Then got a letter saying sorry we are leaving and the policy had been cancelled. Driving without insurance for over a week without knowing. Crap company”

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Posted 7 years ago

“Can never get through to anyone in there car insurance department”

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Posted 7 years ago

“I paid on my credit card last March for a friend ,it was car insurance, she didn't have her own card to pay , this year they have auto renewed it of my card £456 even though she has cancelled it and gone with a cheaper company , despite numerous phone calls and e mails they still will not refund my money , please do not use this company , it's been nearly 2 months now and I'm still waiting for my refund, , consumer complaints has to be the next step , I have contacted the bank ,who can do nothing because it was cancelled by telephone and we have no other proof of cancelation”

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Posted 7 years ago

“Omg!!! I tried to get through to home insurance, no option so I went to car insurance to transfer me, 17 mins waiting 1st time, 19 mins 2nd time, 23 mins 3rd time, still no luck, what a complete waste of time I tell you.... don't flippin bother😣”

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Posted 7 years ago

“Had fully comp insurance with these jokers for almost 6 months, changed my car for a cheaper model, smaller engine and wanted to charge me double my old premium but when I queried it, they suddenly wanted to lower it by £100....still £200 quid more than a comparable quote. STAY AWAY FROM THESE CONMEN!”

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Posted 7 years ago

“Had a minor bump when I clipped someone's car parking, Lady contacted me after I left my number on her windscreen to say no damage but she would get it checked out , she then contacts me 2 months later saying there was £160 worth of damage to her car , I contacted kwikfit as I was wary that this could be damaged by someone else as it had been 2 months , kwikfit agreed and said they would do a full investigation before agreeing to settle with her , I just a renewal which has gone from £52 per month to £110 , I queried why and was told that they paid out £1600 to the lady I had clipped months before !! I had photos witnesses to show minimal.damage and an email from third party confirming damage was only £144 , I've asked kwikfit to explain why they paid out so much causing my premiums to rocket , but have had no response , never will I deal with this company again”

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Posted 7 years ago

“My premium went up by 200% and its been 4weeks no one answers the phone at the call centre. But some how the house hold Insurance side seems to work. Have been on the phone for upto 30min at times. Very disappointed. Please stay away from these con.”

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Posted 7 years ago

“kwik fit auto renewed my insurance....and took out the payment 1 week early. When I contacted them they blamed computer glitch.Asked to talk to the manager and was told that he would ring me in 2 hours...3.5 hours later I rang back to be told he is taking a high level of calls(I wonder why?)My new insurance company is half of kwik fit quote. I informed my bank which in turn cancelled the d/d their end and is retrieving my money for me.....Also if anyone goes on kwik fits web site for a quote it says they are not accepting new customers(good so they can't rip off any new customers...It's just the customers that want to leave them that have to be aware.”

Helpful Report

Posted 7 years ago

“After already doing a go compare quote a few weeks before my renewal date just to see what sort of price i was expecting to receive and getting quotes within the £55 a month range; I then received my renewal letter with the quote of £422 a month!! This is with 2 years no claims and considering i was only paying £155 a month this year. Absolutely extortionate no need to say insurance with Kwik Fit has been cancelled and will never be looking at using there services again and will most definitely be making sure none of my family or friends go to this con artist of a company”

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Posted 7 years ago

“Poor customer service. Allegedly either didn't received emails or couldn't open attachments with requested paperwork. As the result, they cancelled policy just outside the cooling off period, which resulted in fine. Never ever had a problem like that with any insurance! Time and money wasted.”

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Posted 7 years ago

“I've been with Kwik Fit car insurance for more than 10 years, this year I'm changing my car and was refused insurance, no reason given. I have gone to RAC insurance and believe I got a good deal. I will never deal with Kwik Fit again and that includes their tyre and exhaust centres.”

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Posted 7 years ago

“Home insurance refused after dealing with them for 6 years no claims made, no reason, no one knows why ??? What a joke this company is anyway, I was paying £248 new quote with another company is £80. Give them the widest berth ever !!!!”

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Posted 7 years ago

“Kwik fit auto renewed my policy at the end of 1st year. They took premium for whole year without my knowledge 5 days before it was even due for renewal. To make matters worse they took the yearly payment twice!! 10 days after payment taken im still trying to get my money refunded. Will not be using yhem again.”

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Posted 7 years ago

“Trying to sort out a claim with this group was a nightmare. So many different departments to deal with, kept on hold for hours at a time only for the phone to go dead. When you do get to speak with someone they can't locate your details on their system so back on hold again! I have spent the best part of 3 days trying to get to speak with the right department. Avoid at all costs extremely poor service.”

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Posted 7 years ago

“If I could give them 0 stars I would. Been with them for 1 year and have 7 years no claims bonus. My renewal price has gone up to £1,062 PA. I have found cheaper quotes with Aviva for £342 WITH EXTRA's!! complete theives, and judging by other terrible reviews I'm surprised they still in business. Kwik Fit you should be ashamed”

Helpful Report

Posted 7 years ago

“Fromthe beginning we were beset by letters regarding our details which their system had lost. The first time was funny the second and third exhasuting. When we had the temerity to make a claim the nature of enquiry got a lot darker and we got threatening letters about our claims history, however, when I spoke to them nobody could tell me what about our history they were interested in clarifying. Eventually they confirmed that they needed an emailed version (because our original, second, thrd and fourth descriptions of it were not appropriate. The day we did this we recieved another letter about our history, we assumed this was automated and part of the problem we had just solved. We were wrong we have had our policy cancelled from under us. Avoid this firm of scam artists.”

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Posted 7 years ago

Kwik Fit Insurance is rated 4.2 based on 1,460 reviews