Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,060 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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4.1

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cameron @ Ladybird Insurance, who took my call today, was very helpful, polite and professional. I’m extremely happy with my quote (which is a lot lower than my previous insurer’s renewal quote), and the level of customer service I received.”

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Posted 5 years ago

“The operator explained everything very well, including the time it would take to run through everything on the phone. Very polite & friendly, more than happy with the service and the quote I received.”

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Posted 5 years ago

“Hazma was very helpful i really appreciate all his efforts to get me the best policy he could thanks mate. 5 star Service. I will recommend any ofy friends or family.”

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Posted 5 years ago

“I am really pleased with with you thanks.”

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Posted 5 years ago

“Really bad experience with car insurance. Very difficult to deal with (bombarded me with texts telling me to upload documents when I'd already provided everything). Then when I tried to add my son to the car insurance, told not possible so I had to find alternative insurance. I was then told that there was an admin fee of £75 to cancel plus they kept another £10 (not sure why). I would definitely not recommend and will avoid in future.”

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Posted 5 years ago

“Really bad experience with car insurance. Difficult to deal with (endless texts asking me to upload docs after I had phoned and been told I had done everything). My son came home from Uni and I tried to add to the Policy, told not possible so found alternative insurance and phoned to cancel Policy (5 months left on Policy) only to be told that there was a £75 admin fee to cancel and that they retained another £10 (no idea why) and therefore only £14 to return. When I pointed out that £75 was outrageous as an admin fee to cancel I was told I'd agreed to this in the terms and conditions. I would definitely not recommend and will be avoiding in future.”

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Posted 5 years ago

“Very good price was very polite and chatty good information on over part to put on insurance”

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Posted 5 years ago

“Joke of a company. After completing my application and what seemed to be a financial commitment payment of the deposit online, I was informed after the process that someone should call in 48hrs to confirm. After receiving no call I called myself only to be on the phone over an hour confirming the details I had already spent 30 mins entering online. They then tried to charge me a higher price. I point blank refused and after another 15 mins of debating they finally agreed to offer the original price!!! Due to the time frame I had to use this company. I certainly would not recommend this company. AVOID”

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Posted 5 years ago

“Emma was very helpful answer all my questions Thank you”

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Posted 5 years ago

“very polite & helpful & i wood recommend to all excellent.”

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Posted 5 years ago

“Customers service horrible !!!! I prefer paying extra £20 a month then dealing with them. Plus they ask me £15 to approve my 2yrs no claim discount, and only after arguing for mins they decided to do it for free. Daylight robbery”

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Posted 5 years ago

“I am very happy with the way I was sold the insurance for my car A Douglas”

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Posted 5 years ago

“When setting up my insurance, ladybird was really thorough in making sure I had everything I needed and was happy to help me. The service I was given by Jodie was excellent and I hope they will continue this for my years insurance.”

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Posted 5 years ago

“I have been insured with many insurance companies in the past. This is the worst company I have ever seen. They tortured me like anything. All they need is money from you. So please stay away from these people. My bad luck I have to stick with them for an year. Never going to Renew.”

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Posted 5 years ago

“The worst customer service - promised a phone call back at 5.30pm and I get called back at 7:15pm. There was a discrepancy which the adviser had more than 6 hours to try and resolve, and when I finally get my call back it still hadn't been sorted. What is the point of getting a quote online and paying online for my insurance, when I have to go through all the same information on the phone? This took my whole lunch hour, and then fifteen minutes on the evening. Had no choice but to continue with this insurance company but I will not be renewing next year.”

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Posted 5 years ago

“Harriet was very helpful and confident in what she was doing, I was very impressed with her service and advice. She was very professional.”

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Posted 5 years ago

“Richard was very helpful and despite my less than happy demeanour dusting our lunch time call, he still helped me and gave me a direct dial. Also he has worked on my insurance quote even though he could not be sure I would return and call home in the evening. Well done Richard. Mr ARG Car insurance”

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Posted 5 years ago

“Had an advisor called luke jeynes was very helpful excellent experience dealing with him”

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Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“Takes way too long. After you do your quote online then you have to call. Took a total of 59 minutes to do a simple quote and pay. But the call handler did try her best”

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Posted 5 years ago

Ladybird Insurance is rated 4.1 based on 1,060 reviews