Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,060 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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4.1

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid avoid avoid , my car policy expired and they threaten you with email to pay 800£ for not continuing with them, when already I have a new insurer in place. They use some dodgy third party monthly payment provider Premier Credit who are equally dodgy not letting you go to new company after a year ! Absolutely disgusted , avoid !!! They will not send you your years no claims certificate after completion of a year , however many emails you send them. Absolutely disgraceful company !”

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Posted 5 years ago

“Avoid avoid avoid , after 1 year of having their Ladybird Fresh insurance they don’t want to let me go and sending emails demanding 800£ for going to another supplier !!! I finished paying them monthly 2 months ago and now have a new policy with new company, still on policy renewal they are sending demanding emails titled : payment request !!! Absolutely disgusting , they are using a lot of third parties for their monthly payments - some dodgy Premier Credit company who is equally rip off !!!”

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Posted 5 years ago

“Very good so far, happy with the serivce,”

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Posted 5 years ago

“#Ellie Excellent service, was a great help beating a lower quote that I received. She was ever so lovely to chat to and also so helpful.”

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Posted 5 years ago

“Great customer service off Richard wyatt nice to speak to someone who genuinely try’s to help you. Very happy”

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Posted 5 years ago

“Very helpful throughout friendly and lovely mannered”

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Posted 5 years ago

“#richard was very well spoken straight to point explains what you are buying no messing about should have more people like him working there”

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Posted 5 years ago

“I was speaking with #monika today and i would like to say thank you for your help and patience, she has been very helpful..”

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Posted 5 years ago

“Wouldn't even give them 1 star! Wish I had read some of the reviews before taking out the policy. I took a policy out from ladybird insurance on behalf of my 19 year old daughter after looking through comparison sites. It was not until after paying the deposit of £144 I realised my mistake. I was asked to upload 5 documents. Unfortunately I do not have much computer knowledge and was unable to do this without assistance. After 2 weeks I received a further e-mail asking me to upload further documentation. Unfortunately I was unable to do this and had no means of help as my daughter was on holiday. I called up and was told I would receive an email to assist me with the uploading. I was informed that if the documents were not sent they would cancel the policy. At that point I claimed I was unable to carry out the requests and would be better cancelling the policy. I was then informed that I couldn't cancel it on behalf of my daughter. It was accepted that Ladybird would be cancelling the policy on their own accord as I could not provide them with the documents. I later received a bill from Ladybird claiming I was due them a further £102 for administration costs. I fail to see how a company can charge so much money for administration costs when they expect the work to be done for them by the customer. At no time prior to paying the deposit was I informed that I would have to carry out the work they required. It is assumed that nowadays everyone has a computer and should know how to use them. I went with this company as it was lower in price than her previous insurance company. I have since returned to Admiral insurance where I had no issues whatsoever. I have learnt a lesson. It doesn't always pay to go with a cheaper company. What I thought I was going to save has cost me much more. I am absolutely disgusted with this company.”

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Posted 5 years ago

“I spoke with Jamie Simms, he was really helpful & very knowledgable bloke. He really new what he was talking about and answered all My questions as & when I had one.”

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Posted 5 years ago

“Good, helpful service.”

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Posted 5 years ago

“Unbelievable charged an extra £190 for an undisclosure speeding fine on my licence which wasn’t on it (they should see this as uploaded my paper licence onto their portal)....cancelled straight away!! And don’t bother buying online as they will take over half an hour to go over everything else with you. Don’t bother with them.”

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Posted 5 years ago

“Discussed with the team had insurance for 1 hour charged me £88 thay did not disclose any charges for cancellation and they cancelled me”

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Posted 5 years ago

“Jamie Simms was extremely helpful throughout the entire process! I hate dealing with insurers but he made the entire process smooth and easy. Would like to deal with more people like him in the future! No faults”

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Posted 5 years ago

“Spoke to Cameron who validated my insurance - very professional and helpful. Also spoke to another girl who’s name I didn’t get - she helped to make sure that my insurer would cover me under business use. Very appreciated and professional, also very friendly even though I was upset at the beginning of the phone call.”

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Posted 5 years ago

“Cameron was a really good help, clearly knows what hes doing in his line of work. Thanks very much”

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Posted 5 years ago

“Over £200 CANCELLATION FEE DAY TIME ROBBERY”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Shaunie was extremely helpful and friendly!”

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Posted 5 years ago

“Cheapest. Gave me option of having a lower deposit to meet my financial needs.”

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Posted 5 years ago

Ladybird Insurance is rated 4.1 based on 1,060 reviews