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Lancaster Insurance Reviews

1.9 Rating 223 Reviews

22 %

of reviewers recommend Lancaster Insurance

Company Reviews

1.9

Based on 223 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Biggest joke of an apparent company i have ever come across, ridiculous charges for early cancellation. can not make payments to customer services, only have stupidly high 08 numbers and then chase for a payment that you have offered to pay!”

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Posted 9 years ago

“Always took ages to answer the phone 8-15mins and I had to pay for the call (i.e. not a free line!) Twice failed to call me back when promised! Did not respond to emails. I consider they what not clear about transfering the insurance to another classic when I wanted to change to a different car inspite of me querying this at the last renewal. Flatly refused to transfer my new classic onto the current insurance, resulting in cancellation which ended costing me over £100 for one months insurance! Totally un-professional. My advice is don't use them, go to Performance Direct (brilliant)”

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Posted 9 years ago

“Recent contact with one of your representative was a good experience. He was helpful polite and efficient.”

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(Car Insurance) - Posted 9 years ago

“great price , easy to deal with and documents on line”

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(Car Insurance) - Posted 9 years ago

“Excellent all round.Streets ahead for Mazda MX5 insurance - can't comment on other makes/models.”

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(Car Insurance) - Posted 9 years ago

“Excellent value for money classic car insurance.”

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(Car Insurance) - Posted 9 years ago

“Their communication and explaining to you the policy when you start is the worst I've ever known. I was charged £80 for ending contract early. When everything was done correctly I asked them why I was not told this when the policy started I was then told I was when I deafly wasn't. That I was bombarded with threatening letters over the £80. This is the trouble with big companies they can do what they want. Make the rules to suit them. This closing free should've been explained in the very beginning clearly before policy was taken on and asked if I understood. As all this was done over Internet I can't see how you told me and Adam are do you tell me there was a tendency. And what costs £80 to cancel a document what a load of rip-off. And when there is money involved the service becomes very poor then and threatening as it was to me and my wife with debt letters in debt people calling. Personally I still wonder paid £80 today had a principle but my wife was absolutely fed up of people and threatening letters. And no I do not live in Newport so can't even get that right on on your page I live in Chepstow.”

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(Car Insurance) - Posted 9 years ago

“Good service would recommend”

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(Car Insurance) - Posted 9 years ago

“I was too disorganised to send Lancaster a merc club membership number – because I didn’t prove I was a member they bumped my premium up by £170, they didn’t have my card details on file because I paid in full so they just cancelled the whole policy and charged me over half the policy amount for three months. All of this happened in the space of two weeks while I was on holiday, nobody bothered to call me. Customer service is "computer says no" Sales team are salesy and irritating. Avoid.”

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Posted 9 years ago

“They give you exactly what it say,s on the tin ,very easy to understand policy perfect for my fully restored AUDI 80 quattro and I will renew the policy .”

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(Car Insurance) - Posted 9 years ago

“Excellent service and the best price anywhere”

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(Car Insurance) - Posted 9 years ago

“no problems”

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(Car Insurance) - Posted 9 years ago

“Mbg”

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(Car Insurance) - Posted 9 years ago

“i am very pleased with my car insurance ,very helpful and also great value.”

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(Car Insurance) - Posted 9 years ago

“very good all round.”

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(Car Insurance) - Posted 10 years ago

“They do xactly wat it says on the docs.”

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(Car Insurance) - Posted 10 years ago

“I have had no reason to contact Lancaster since I took out my policy with them so do not have any knowledge as to how they may respond to a claim, and hope that stays the same in future years.”

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(Car Insurance) - Posted 10 years ago

“I was with them just under a year. I bought a new car insurance went upto £3000 and also they couldn't provide me with no claims certificate for my next insurance.”

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(Car Insurance) - Posted 10 years ago

“Great service.”

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(Car Insurance) - Posted 10 years ago

“Straight forward & good value.”

Helpful Report

(Car Insurance) - Posted 10 years ago

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Lancaster Insurance is rated 1.9 based on 223 reviews