Lancaster Insurance Reviews

Name: Lancaster Insurance
Rating: 1.92

1.9 Rating 223 Reviews

22 %

of reviewers recommend Lancaster Insurance

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1.9

Based on 223 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Someone suggested I insure my car as a classic and Lancaster was the first firm that came up. I did the on-line quote form and the result was nearly double what I am paying via a normal insurance. Within seconds someone was on the phone to me, hassling for the business and saying that they might be able to get the quote down to match my company. I asked why, if that was so, the quote didn't give that figure. No real response. A minute after I'd put the phone down, another rep from the firm called, saying much the same thing and again with no reason why the quote was so high. I imagine if I'd had the first year at the negotiated rate, the second would be much higher. All sounded very dodgy. Wouldn't dream of using them.”

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Posted 2 years ago

“Expensive rip off merchants.”

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Posted 2 years ago

“I had to pay an extra £60 on top of my annual quote as they said my no claims discount of 22 years couldn't be awarded as my per my no claims discount award or I would have to work my way back over all these years to prove it. As their insurance was less than £140 I happily paid up as they said during this conversation they didn't work that way and when my insurance would be up for renewal my NCB would add on each subsequent year. Here I am a year later claim free with 9+ years discount and a renewal quote of over £850”

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Posted 2 years ago

“I only hope that you never have to claim. Their claims handling procedures are hopelessly inefficient and totally unprofessional. I have to wait hours on the phone listening to dreadful music and recorded messages "your call is important to us..."! I have been given different email addresses for repair estimates and never receive reply. Don't touch them with a bargepole!!”

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Posted 3 years ago

“2 months into paying for a new car policy I rang them to change my policy details, after purchasing a new car. They charged me a £30 alteration fee and £43.68 extra to cover the new vehicle, which was exactly the same make and model as the old car but with a smaller engine. When I asked them how much I would get back if I cancelled the original policy, they told me that it would be 10 pence. In addition, because this sum was less than £10, they wouldn't make any refund. With 10 months left on my original policy, my refund would therefore be absolutely nothing. I will, however, have the last laugh on these thieving ba----ds when it time to renew. AVOID THIS DISREPUTABLE COMPANY”

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Posted 3 years ago

“Great service and fast friendly team”

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Posted 3 years ago

“I had to cancel my insurance due to outrageous charge for changing my vehicle, it was cheaper to get a new policy even though I had over six months left and to add insult Anne Marie the call person said “sorry we don’t give refunds” atrocious service .......AVOID WITH ALL YOUR MIGHT!”

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Posted 3 years ago

“Beware of this company, their charges are verging on criminal. I took a policy with them after going via an online comparison site. Not taking too much notice of the all the paperwork, they send loads (perhaps in order that some get overlooked) I should have gone through it all thoroughly, but after having countless car insurance policies over the years thought it would be a standard policy and agreement, plus none of these fees were explained or made plain when taking the policy out at quotation stage. Only after the policy is taken. SO CHECK ALL THE PAPERWORK Fees they charge £70 arrangement fee! 44.38 APR for paying monthly via direct debit. And a £30 fee for changing vehicle details midterm. I cancelled the policy when I sold the car, more fees!! Then as I did not pay within a few days I received a letter threatening legal action and passing onto a collection agency! My advice do not use them and go direct to insurers cut out these comparison sites. I recently took out a new car insurance direct with a company and it was cheaper and had more cover then any listed on the comparison sites.”

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Posted 3 years ago

“For a simple change of address a charge of £30. No way. Totally out of order. People be aware.”

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Posted 3 years ago

“Shocking company. Totally messed up a new Classic car policy that I took with them. Very poor responce. Go elsewhere for your insurance!”

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Posted 3 years ago

“Went to cancel my car insurance with Lancaster Insurance Services after being insured for 3 months. THE COST TO CANCEL MY POLICY is £187.11 (£50 cancelation charge, and the 100.77 is what Lancaster say the insurance company charge. plus they still take next months direct debit of £36). After a lengthy call I managed to get £50 cancelation charge written off. So still ended up paying £100.77 plus £36 to cancel my policy. I had paid my policy on time, every month by direct debit. DON'T GET CAUGHT ON MASSIVE UNFAIR CHARGES from Lancaster Insurance Services!”

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Posted 4 years ago

“Very poor insurance company who will rip you off Do not use .........”

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Posted 4 years ago

“put a private plate on my car they charged me £30 to change the number”

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Posted 4 years ago

“Very helpful , good selection of added extras at great prices”

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Posted 4 years ago

“A ridiculously company run by childish idiots.if you like a never ending line of hoops to jump through and agonisingly boring contact tennis give em a call.this is one lancaster that should have never got off the ground”

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Posted 4 years ago

“Robbing b######s don't use them.”

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Posted 4 years ago

“Took out car insurance for £113 had it for a month phine to cancel insurance as sold car was asked why I sold it which is none of their business then told I will not get anything refunded as it’s like a mobile phone contract. How can you compare a car insurance with a mobile phone their are robbing customers NEVER USE god for bid you have a accident they will never pay you out you will have to pay them NEVER USE /NEVER RECOMMEND”

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Posted 4 years ago

“I made a very bad decision and arranged a policy with Lacaster insurance which I thought was good value, the operator explained only basic details. After I had paid my initial deposit because I chose instalments.i had made a big mistake and had given over my Bank details,I phoned back after a mammoth wait on the phone,and discovered I only had day time cover no night cover, I asked to cancel the insurance which I thought would be OK has I had 14 days cooling off period, however I was told I would have to pay the total policy in full, .but was told I could avoid this cost and use the car in the evenings by paying an extra £50 pounds, but they were adamant they would take the total payment if I cancelled, anyway I thought I would carry on with the policy. I continued the Insurance for 3 months, but then sold the car and needed to cancel, trying to get through to their customer service department was unbelievable, then surprise, surprise they wanted £150 pounds to cancel, also I had a change of number plate so another £30 pounds added on, I discussed the situation to the operator but they insisted they wanted tha extra 9 months paid in full after a wait of nearly 30 minutes on the phone they reduced the cancellation to £122 pounds which I have paid to end the drama!! Buyer Beware. I cannot imagine how a claim would be dealt with? MyAdvise is choose a major company e.g Direct Line, Saga, or Churchill, they answer the phone no hidden charges and no number plate fee for a private transfer plate and everything explained, Remember buy cheap, pay twice, avoid this company at all costs.”

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Posted 4 years ago

“AVOID AT ALL COSTS These brokers have extortionate charges for new business renewed business and cancellation all hidden within their reams of paperwork.”

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Posted 4 years ago

“Good customer service but too expensive for me. May be ok for other drivers though as I’m not convinced my car met the criteria for classic they wanted”

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Posted 4 years ago

Lancaster Insurance is rated 1.9 based on 223 reviews