Legal & General Reviews

Name: Legal & General
Rating: 1.67

1.7 Rating 592 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 592 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

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“Had a valuation done by L&G surveyors and we were not happy with the value given as the house 2 doors away had sold for the same money 5 years previous and was only a 3 bed not a 4. Decided to use another firm to confirm valuation and L & G were only £40,000 out. This had a massive knock on effect as we were waiting for funding for some building work, so builders lost out and Nat West lost out as we took our business elsewhere.”

Helpful Report

Posted 5 years ago

“Dear all. Please email the PRA and raise alarms about the market failure that everyone is finding (i.e. taking premiums but not delivering the serrvices required) failure. If everyone is proactive, then the regulators will have to take note.”

Helpful Report

Posted 5 years ago

“after reading all the appauling revieivews I wont be proceeding my claim. thankyou”

Helpful Report

Posted 5 years ago

“It is shocking but all too familiar to read the reports below. May I ask if there is any way that people can get together on these experiences..... shouldn't the Financial Regiulatory Authority be concerned about a business that is taking people's money but not delivering what we are paying for?”

Helpful Report

Posted 5 years ago

“Bad Start - Terrible Finish. Awful company. I Bought Pet insurance for my Border Collie in August 2018 via Topcashback. They declined the £50.50 Topcashback enticement with no explanation about three months after, which then made them more expensive than a competitive alternate quote (So that was a waste of time and money). I've just realised the Insurance lapsed on 1st of Sept, leaving my Dog uninsured for the last few weeks (My fault I guess for not noting it in my calendar at the time). However, I received no reminder, not even a "we are not prepared to insure..., please make alternative yada yada". Nor did I receive a renewal quote, nothing. The wording of the old Schedule was "From 1 Sept 2018 - Term: Annual". I stupidly thought that meant I'd either get re-quoted and then auto-renewed or something; Not just silently cut-off. Although my dog has never had an illness in her 9+ years and we've never claimed for anything ever, I think they've looked at her age and decided let it lapse, I suspect they don't like the risk of older dogs. Bad form from a supposedly reputable company. I have other business with them that I'll be shifting as a result of this.”

Helpful Report

Posted 5 years ago

“Can’t even get through bloody disgusting and apparently or pet insurance is with a different company even tho we are paying legal and general WTF”

Helpful Report

Posted 5 years ago

“Appalling claims processing and customer service. They have sat on my claim for 3 months, no communications from them. I have to keep chasing and still no action. Now the subject of an internal formal complaint - which is going to take 8 weeks to process! Meanwhile I am still seriously out of pocket. I am now going to have to escalate this outside of the company to get them to honour their obligations. Go elsewhere for your pet insurance.”

Helpful Report

Posted 5 years ago

“Still waiting for payment of a small pet claim. Absolutely shocking that they take so oing to pay out, no excuses it should be almost immediate.”

Helpful Report

Posted 5 years ago

“Pet insurance claim. Very slow to process. I have been waiting 3 months for a claim to be processed. The vet has been waiting longer for his direct claim. Vets no longer accepting direct claims as they have no confidence. My credit card is building up. Do not buy from this company. 3 months is a rediculous amount of time. Contact centre staff apologise as they have had a system failure and backlog but it is now getting out of hand. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Very easy to use systems. With value for money cover.”

Helpful Report

Posted 5 years ago

“Horrendous, do not waste your money”

Helpful Report

Posted 5 years ago

“Will only speak to the policy holder yet they know he's dead. Fed up of repeating myself as executor.”

Helpful Report

Posted 5 years ago

“Do not bother with this company,every process takes 6-8 weeks,then another 6-8 weeks,then 10-15 working days,I think they try to frustrate you into giving up with delaying tactics,read the reviews,look elsewhere and avoid Legal & General.”

Helpful Report

Posted 5 years ago

“Absolute diabolical company. Not worth the names it’s given. They will take your loved ones money without a problem whilst they’re alive. But you may as well forget about trying to claim after your love one has died. Instead of paying a monthly direct debit to legal and general, you should set fire to your money each month as it’s as good as. Not only is it 6 months since we started a claim for the £10,000 insurance policy which my Nan took out to cover her funeral costs. Today they have decided that they will not be paying out. Over the last 6 months, I had to contact them to chase Over 200 times, I’ve spent hours gathering all the information they required, I've had to chase GP for evidence as legal and general are not in any hurry and will do everything the can to delay the process. Not an ounce of empathy or compassion for the loved one you have just lost. Please please please think twice before taking a policy out with this company. Once you’re gone your family will face months of upset and stress to be told that they’re not paying out. Our case will be on the hands of our solicitor first thing Monday morning. And legal and general please spare me the automated reply in relation to this review. I will not be emailing you, you may have gotten away with it a thousand times before, but this time you won’t be so lucky. I’m sure we will be speaking to you very soon.”

Helpful Report

Posted 5 years ago

“These people should be investigated by the FCA..... Avoid at ALL COST... Please look at these reviews it speaks volumes. We renewed our insurance with these people early this year. In summery when we went to make a small claim (1st one ever) they told us we had No insurance at all and did not renew! We had to show evidence from our bank and it took days to sort it out and calculated over 3.5 hours in phone calls. In the interim period we could not make a claim. After numerous calls from our end and repeating ourselves to various departments eventually they reinstated our policy. THEN to top it all when we went to make a claim they refused to honor it. Now we are cancelling everything and starting again with someone else reputable. Please don't use these people they should be investigated by the FCA.”

Helpful Report

Posted 5 years ago

“Legal and General Pension is LOSING MONEY !!! Legal and General income protection insurance isn't worth having if you fall ill , it doesn't pay out !!!”

Helpful Report

Posted 5 years ago

“Two pet Insurance claims submitted a month ago, no word from legal & general at all so called the claims line today to be told they have a backlog and claims are taking between 6-8 weeks to even get looked at!!! Waiting in anticipation also as to how much of my 5k claim they will be paying, after reading the policy wordings and going around and around in circles only to suspect the policy isn’t worth the paper its written on! So many exclusions and deductions for pets age plus you need to be a vet to understand the jargon.... I will be cancelling my two policies and recommending my friends who have the same policy do the same... not worth the stress on top of everything else.”

Helpful Report

Posted 5 years ago

“Shame there isn't minus million on star rating my mum passed away in april and still waiting for an answer to see if we are going to get the £10000 of life insurance. But omg they are absolutely disgusting no manners and definitely no empathy for anyone i have been ringing them 3 or 4 times a week and also having to ring my mums drs to chase up medical records what the hell mum died of phenomena brought on by heart attack i really dont think they are going to pay out especially after reading the reviews. I have put in at least 5 complaints and also letter has been sent to the ombudsman”

Helpful Report

Posted 5 years ago

“Appalling service when reporting my freezer defrosting when we were on holiday due to trip out switch problem. Possibly due to thunderstorms following hot spell when electric went off in street. Classed as lack of maintenance issue in a new bungalow with good quality fuse box. Rude girl that was incensed that I should think of making a claim. Never had customer service like it. We are pensioners and have insurance with them for 20 years. Sent photos. We are insured up to £1000 of food and after man agreed we should order a new freezer ( rancid after 2 weeks approx) want receipts for every food store we shop in. I have receipts for all deliveries thank goodness. Non for daily shopping. Fridge rejected due to neglect of maintenance of electricity!!! How do you maintain a perfectly efficient electricity service. Tried to use their complaint service and guess what. It does not work online, Really aggressive reply from clerk who I can only suspect was the person who took my first call.”

Helpful Report

Posted 5 years ago

“appalling service, involving tardy telephone answering and hostile staff. In addition, a variety of conflicting requirements, saying one thing to me and another to someone else, including giving different email addresses for reports. I have already arranged for new house insurance, discovering in the process that I have also been paying well-over the standard price. I have now been on hold for 40 mins and the claim ongoing now for 2 weeks.”

Helpful Report

Posted 5 years ago

Legal & General is rated 1.7 based on 592 reviews