Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

Company Reviews

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

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“Avoid this company!! I took out life insurance several years ago with my wife as a trustee. We have since divorced but L&G refuse to remove her despite a court order and me paying into it. Apparently the only way to remove her is by her removing herself!!?!! The company does not understand that circumstances change over a lifetime and do not respect court orders. I know it would be simple to cancel, but I am older now and taking a new policy would be much more expensive, so I tried to avoid this. If the company cannot respect your wishes and a court order whilst you are alive, how can you trust them with your estate when you are no longer around? Avoid this company!”

Helpful Report

Posted 5 years ago

“Dreadful experience simply trying to renew my claim. The online renewal did not work...it kept asking me to provide a valid post code and reference number, so since the post code was correct, the reference number was incorrect. When I tried to renew on the phone, after suffering a lecture on how much better and quicker it would be to renew online, I was directed to the auto-renewal, and because the reference number was incorrect, it didn't work. I attempted to get through again, made a mistake and had to endure the speech on auto-renewal twice more. Eventually, I got into the operator queue..."Thanks for holding on, we ARE on our way to help" is all I have got for the past 15 minutes. Yeah, right. Still waiting, and wondering whether to just cancel rather than renew. 20 minutes later: OK, easy decision, I will cancel.”

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Posted 5 years ago

“Avoid this company please for any type of insurance !!!!!!!!”

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Posted 5 years ago

“Every time I put a claim in there was always a reason to reject. Also on my policy schedule sent to me It showed I was covered for cost of cremation and funeral costs but when I went to claim I was told that as my dog was over 9 years old this would not apply to me. Apparently it states in the 'small print' but when you pay a higher premium for cover for you dog paying over 40.00 per month you expect to be covered. Otherwise why do they charge you extra for an older dog!!”

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Posted 5 years ago

“Can never get through on the phone. Always on hold.”

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Posted 5 years ago

“I would advise anyone not to use Legal and General pet insurance services I have been waiting over four months for a pay out for my dogs cruciate ligament repair. Despite several phone calls, a formal complaint and a promise of payment I am still waiting. Unfortunately I have two dogs insured with them and have had to put three more claims in after a particularly difficult time with them, I have no hope of getting them processed. Terrible service , hours on the phone and lack of action from the complaints department .”

Helpful Report

Posted 5 years ago

“Put in a claim for the death of my dog. Contacted them and they forgot to send the claim form to me. Had to call again, very long wait time to talk to someone. Took over a month to get a response and was then told I couldn’t claim. This did not help with grieving my beautiful boy. I had to ring several times and was told they would call me back. Took 40 minutes to get through! And then took 48hrs to call me back. Awful service will not use again!!!”

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Posted 5 years ago

“Had a valuation done by L&G surveyors and we were not happy with the value given as the house 2 doors away had sold for the same money 5 years previous and was only a 3 bed not a 4. Decided to use another firm to confirm valuation and L & G were only £40,000 out. This had a massive knock on effect as we were waiting for funding for some building work, so builders lost out and Nat West lost out as we took our business elsewhere.”

Helpful Report

Posted 5 years ago

“Dear all. Please email the PRA and raise alarms about the market failure that everyone is finding (i.e. taking premiums but not delivering the serrvices required) failure. If everyone is proactive, then the regulators will have to take note.”

Helpful Report

Posted 5 years ago

“after reading all the appauling revieivews I wont be proceeding my claim. thankyou”

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Posted 5 years ago

“It is shocking but all too familiar to read the reports below. May I ask if there is any way that people can get together on these experiences..... shouldn't the Financial Regiulatory Authority be concerned about a business that is taking people's money but not delivering what we are paying for?”

Helpful Report

Posted 5 years ago

“Bad Start - Terrible Finish. Awful company. I Bought Pet insurance for my Border Collie in August 2018 via Topcashback. They declined the £50.50 Topcashback enticement with no explanation about three months after, which then made them more expensive than a competitive alternate quote (So that was a waste of time and money). I've just realised the Insurance lapsed on 1st of Sept, leaving my Dog uninsured for the last few weeks (My fault I guess for not noting it in my calendar at the time). However, I received no reminder, not even a "we are not prepared to insure..., please make alternative yada yada". Nor did I receive a renewal quote, nothing. The wording of the old Schedule was "From 1 Sept 2018 - Term: Annual". I stupidly thought that meant I'd either get re-quoted and then auto-renewed or something; Not just silently cut-off. Although my dog has never had an illness in her 9+ years and we've never claimed for anything ever, I think they've looked at her age and decided let it lapse, I suspect they don't like the risk of older dogs. Bad form from a supposedly reputable company. I have other business with them that I'll be shifting as a result of this.”

Helpful Report

Posted 5 years ago

“Can’t even get through bloody disgusting and apparently or pet insurance is with a different company even tho we are paying legal and general WTF”

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Posted 5 years ago

“Appalling claims processing and customer service. They have sat on my claim for 3 months, no communications from them. I have to keep chasing and still no action. Now the subject of an internal formal complaint - which is going to take 8 weeks to process! Meanwhile I am still seriously out of pocket. I am now going to have to escalate this outside of the company to get them to honour their obligations. Go elsewhere for your pet insurance.”

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Posted 5 years ago

“Still waiting for payment of a small pet claim. Absolutely shocking that they take so oing to pay out, no excuses it should be almost immediate.”

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Posted 5 years ago

“Pet insurance claim. Very slow to process. I have been waiting 3 months for a claim to be processed. The vet has been waiting longer for his direct claim. Vets no longer accepting direct claims as they have no confidence. My credit card is building up. Do not buy from this company. 3 months is a rediculous amount of time. Contact centre staff apologise as they have had a system failure and backlog but it is now getting out of hand. Avoid at all costs.”

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Posted 5 years ago

“Very easy to use systems. With value for money cover.”

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Posted 5 years ago

“Horrendous, do not waste your money”

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Posted 5 years ago

“Will only speak to the policy holder yet they know he's dead. Fed up of repeating myself as executor.”

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Posted 5 years ago

“Do not bother with this company,every process takes 6-8 weeks,then another 6-8 weeks,then 10-15 working days,I think they try to frustrate you into giving up with delaying tactics,read the reviews,look elsewhere and avoid Legal & General.”

Helpful Report

Posted 5 years ago

Legal & General is rated 1.7 based on 599 reviews