Legal & General Reviews

Name: Legal & General
Rating: 1.67

1.7 Rating 592 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 592 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

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“An annuity was ending with a previous provider (Canada Life) and I asked Retirement Line to obtain new quotes for a 10 year annuity. This was back in November /December 22. A quote from Legal and General was offered, which included cover for my wife should I pop off before the plan ended. It was not the best, but the cover and price swung the deal. I agreed the quote and the money was transferred from my previous provider on Dec 12th 2022 to Legal and General. They then sat on it and did nothing. yesterday Retirement line then sent me a new quote from Legal and General. But we had already contractually agreed a deal-hence why the pension pot had been transferred to them, but this time the quote was thousands of pounds less. So they offered a quote, I accepted, the money changed hands into their bank, and then they sat on it and reneged on the original agreed contract and sent a much lower quote. Apart from breaking a contract, if there were none, they would not have got the money, they never contacted me, reneged on the deal and acted unethically and obviously now feel they have me over a barrel because they have my entire pension pot. What an outrageous way to deal with a client after I accepted their quote and sent them my money. Unscrupulous, unethical and un trustworthy. Definitely one to avoid especially at a critical time dealing with your life savings and pension.”

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Posted 1 year ago

“very useless i pay them for 1-2 years and they cancel by there self totally disgusting”

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Posted 1 year ago

“Started claim on terminal illness policy expecting it to be sorted within a few weeks. It's now 6 months down the line with constant requests for more information from my oncologist. They don't chase up requests for oncology information, that's your job. I have no doubt they will drag this on in the hope I survive more than 12 months. I could write a book on how incompetent these scammers are but I would just be repeating other reviews. Finally, please read these reviews and take note. Do not use L& G as you will be dealing with the most heartless and incompetent company when you need professional and caring people at a stressful time. Good luck.”

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Posted 2 years ago

“It has taken seven months for you to come to a conclusion on a health and sickness policy it is totally disgusting the way you have treated us and unexceptable I will never use legal and general again no wonder you have such bad reviews”

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Posted 2 years ago

“One star is too much, should be zero. This is the worse experience I ever had in my life and they are making me very very sick, stressed and vomiting. They don't want to pay my little pension pot. They don't want to give me my money!! After weeks the problem looked solved and I have an email with the payment approval. When time for payment arrived nobody looks to know nothing and we started again from the beginning with the same nightmare. Awful, I really have no words. On the phone you have always different people, sometimes rude and not able to read all the emails. I have two contacts, one the trustees, both disappeared. I am going futher asking help to Ombudsman and I will do my best to discourage people to take Legal & General as pension provider because what they are doing to me is not legal at all.”

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Posted 2 years ago

“This company is the worst company ever! I have taken out asalaey protection with them. I have been off sick due to severe morning sickness, dehydration as a results of pregnancy . I contacted them and completed all paper work in the first month. It’s now 7months and I haven’t been paid. I pay more thann60£ a month. They are extremely incompetent and unhelpful. They try to ask for information that are just too irrelevant. After they are given the information they come out with one thing or the other. Then the person dealing with your claim is off sick and then your case is left for weeks and weeks unattended. The funny thing is they try and deny they have recieved information even when u know it was sent, I have to challenge them severally before some accepts responsibility. My medical notes were sent 2months to them without anyone realising it was recieved. They then denied and I had to go back and for with them for weeks. Then they came up with something else. I will never recommend this company for any form of insurance. They are a pain, incompetent and very very very unhelpful. It’s now 7months and they still haven’t paid my policy out. I now have to borrow to cover mortgage and even help care for my children. Legal and general are a waste. I am taking them on with the ombudsman, beginning the process tomorrow. For your sanity in difficult time and situations don’t take out any policy with these guys (L&G).”

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Posted 2 years ago

“Have got 2 life policies one each for self and wife. Lost count of requests to update POLICY OWNERS DETAILS have called 3 times and returned forms TWICE, NOW JUST GOT ANOTHER. I don't think the left hand knows its got a right never mind what it's doing. PATHETIC PATHETIC PATHETIC.”

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Posted 2 years ago

“Wife died 2 months ago. Can't get anywhere with them. She died in hospital flu and kidney disease and cervical cancer. Sending letters for my wife to sign for access to her medical records. I'll keep you posted if I have any success.”

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Posted 2 years ago

“They are just incredibly inefficient, I've been trying for two months to get my small pension pot payout from them and have got nowhere, they keep sending me the wrong forms and I just seem to be going round in circles.”

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Posted 2 years ago

“L&G are refusing to send my husband a p45 to prove our income for the last tax year to support my student finance application. My husband has a brain injury and we feel the company may be discriminating against him and not taking him seriously. I have called myself and there is a promise to resolve the situation. Is this because I am not disabled? Will they actually resolve this? Very poor, stress and anxiety inducing, disheartening and lacking in understanding of the consequences of this shocking experience.”

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Posted 2 years ago

“Please don’t ever use this company I was dinosed with cansor with out treatment I was given 6/12 months on contacting lg all they did was look into your medical records 8 months looking for a reason to cancel the policy living with cancer is heartbreaking for you and family this company has a track record of.”

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Posted 2 years ago

“They keep calling me on many different numbers and despite me constantly asking them to take me off their data base I have now recently been getting calls from No Number - they are getting increasingly aggressive in attitude - I do no have any policies with you and I will never use you. I have emailed and telephoned and now will try this! Your employees I have cone across are rude arrogant and I’m not interested! AVOID AVOID AVOID”

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Posted 2 years ago

“do not use L&G, this is my opinion formed by my personal experience with them”

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Posted 2 years ago

“We had a water leak over ten months ago and still awaiting building work to comence. We have broken tiles, nails sticking out if walls and mould on walls. We have a just turned four year old. Legal and general couldn't care less. No response from them.”

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Posted 2 years ago

“This company seems to have a policy of delaying pension pot payouts. This is obviously difficult to prove but I have had to 'chase them up' constantly over a period of six weeks to obtain a small lump sum. I can only imagine that I am not the only one in this situation and intend to apply for compensation via The pensions Regulator.”

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Posted 2 years ago

“Both my parents passed away within 6 weeks of each other. I received a letter relating to my Dads pension. The letter said that an over payment had already been made. Then the amount of money they owed my mum due to her out living my Dad by 6weeks.This equated to a different of 1p we owed them. They want my bank details so I can pay it back! Instead I have sent a reply letter with 1p attached. I find this appalling especially under the circumstances.”

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Posted 2 years ago

“Absolute nightmare. Trying to get my pension pot from them, spent hours on the phone,put on hold for more than 10 mins every time, gave me wrong information, and when i asked for their complaints no, they said they didn't have one, so i have now reported them to the financial ombudsman. Absolutely terrible customer services, put through to wrong depts, spent hours on hold, and when i asked for a customer complaints dept, they said they didn't have one so i contacted the financial ombudsman. Really stressful experience. I only rated them one on trustpilot as they didn't have a zero.”

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Posted 2 years ago

“Worse company to get life insurance with!!! They want your money not keeping you and your family safe and taken care of! RUN away from this company if you can. Farmers insurance offer Index Universal Life and will take care of you and your family while you are alive and once you pass as well!!”

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Posted 2 years ago

“Iv had 7months of dealing with these people over my partner life insurance policy they make me feel like im a criminal and are doing everything they can not to oay out”

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Posted 2 years ago

“Very happy with my pension and used them for a survey too”

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Posted 2 years ago

Legal & General is rated 1.7 based on 592 reviews