Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

Company Reviews

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""Absolutely shocking customer service - We took out a policy with L&G and as an incentive where given a free Amazon voucher - this has never appeared. L&G like to blame another company who deal with their vouchers, yet they blame L&G. You cannot win - and still no voucher - I will never use them again!”

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Posted 7 years ago

“Every time you call, you are first on hold for an average of 10-20 minutes. Then I got told several times during various calls that they were having systems issues so I had to call back. Finally I added an expensive item to my policy and I have still (after a month) not been told that the documentation I sent the same working day was sufficient, and that they had removed the endorsement. It is shocking service, definitely understaffed call centres. The person who I called for my home insurance told me she was't trained to deal with my type of policy and was needing to request a call back for me. Why was she even on the phone then? Definitely avoid.”

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Posted 7 years ago

“""liars and charlatans avoid like the plague. Many years ago lied to sell us a product we did not need but were so convincing with their lies we have been wasting money may as well have stood in the street waving fivers into the wind once a month. Cannot believe they have not been closed down by now.”

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Posted 7 years ago

“Trying to make a claim and they just dont want to know. Get automated messages saying they will respond within 3 days, rubbish........ Will never use this company for anything again.”

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Posted 7 years ago

“Made a claim in June of this year they fobbed me off till now and now say they won't pay for my claim. I will be taking legal action and contacting the financial ombudsman. Do not touch the whole place needs blowing up or a kick up the ass..”

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Posted 7 years ago

“I had a pet insurer with this company Worst company ever They trick people and just want to rip off us. Anafilatic shock not cover?!!! They shoud be ashamed of taking money from people. The customer service don't know nothing and are unable to anwser questions”

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Posted 7 years ago

“The worst pet insurance ever!!!!!!!!! Awful claims experience, awful, awful customer service!! Don't recommend at all!”

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Posted 7 years ago

“Assured would be contacted within 2 working days regarding claim. No contact now after 3 working days. 45 mins of waiting hearing "thank you for holding, we ARE on our way to help" - hmmm, I don't believe you! This is my first ever claim so I knew no different. To make matters worse, I've just renewed with them too. Dammit, wish I'd experienced this shoddy service before renewing. Awful.”

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Posted 7 years ago

“My roof developed a leak which ran in to electrics and they said had to be at least 25ml of rain within an hour for them to cover it so basically unless it's a tsunami on your bike is what I was told absolute disgraceful company never again will I insure anything with these rogue traders”

Helpful Report

Posted 7 years ago

“I have been trying for 2 weeks to contact legal and general with follow up information for a claim. I have been unable to get through and have been left waiting for hours with a repeated message that 'someone will be with you shortly'. This is NOT the case. It is impossible to speak get through and speak to anyone and my phone bill just keeps running up. This is not customer service. Having an inadequate customer service that prevents and blocks customers from discussing their policy is not only extremely poor and unprofessional but is extremely stressful and distressing. I notice others are having similar experiences and nothing has been rectified. I have even tried to get through by selecting another option on the phone but again, no one answers and I just watch the minutes and hours tick by. Shoddy service.”

Helpful Report

Posted 7 years ago

“I am currently on the phone trying to ring L&G back as after making my initial claim they promised a return call within 48 hours. No sign. Now currently on hold.. 36 minutes and counting”

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Posted 7 years ago

“Awful claims experience, no way to email claims in. Always waiting on hold for ages to try and talk to someone. Awful, awful customer service.”

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Posted 7 years ago

“I cancelled a policy in June 2014 and again in august 2015, but they kept taking premiums. I had a number of policies with then and did not notice money coming out, they agreed that it was their mistake and would pay the premiums back along with £50 however £50 arrived but nothing else. I have now had to take a morning off work to try and sort out . Phone 4 times so far, now been holding for over 10 mins”

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Posted 7 years ago

“L&G reneged on my insurance cover resulting in my having to close my factory and sack my loyal workforce. I regularly paid the premiums but they never gave me my policy. They say I was the victim of a scam but all payments went through their bank and I have bank statements to prove it. I have been fighting for justice for years but I am just a minnow against them. I allege they are dishonest and couldn`t care less about a small man like me.”

Helpful Report

Posted 7 years ago

“You can speak to a member of sales extremely quickly but when you need to speak to someone about your claim you are waiting for more than an hour! No one has time to keep waiting like this! Unacceptable”

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Posted 7 years ago

“Unbeliveable waiting times - sometimes almost 2 hours just to speak to someone!!”

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Posted 7 years ago

“Disgusting customer service and cash settlement figure in relation to a recent home contents insurance claim. Amount paid out didn't even cover my damaged carpets following escape of water that didn't even originate in my property! Left for 20-30 mins before calls answered too. Complaint letter sent but a dissatisfied response. I will never use legal & general again for any insurance.”

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Posted 7 years ago

“L and G are a greedy concern with little focus on customer retention e.g. my house building and contents went up by approximately 18 percent, competitors were cheaper. L and G tried to blame the increase on our post code (we`d had no claims/change in circumstances). What a pity.”

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Posted 7 years ago

“I have several products with L&G amongst which is pet insurance, which is more costly than my house insurance. Unfortunately having to make a claim for my dog who is dying of cancer the whole process has been outstandingly poor. L&G have an intermediary Ultimate Pet Partners who have been uncommunicative, difficult and have put up several barriers to paying out a small sum. Could never recommend L&G Pet insurance to anyone, over the years I've had four providers L&G have been the worse by a mile”

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Posted 7 years ago

“Storm damaged my roof, so I tried to make a claim from them. They told me they did not insure asphalt flat roofs but when I took out the insurance I was advised they did. I wrote to Nigel Wilson the CEO, who basically could not care less & passed me on to a Chris Newman who certainly could not care less.In have since cancelled the balance of the insurance with them, they even tried to charge me £24.99 cancellation fee, until I threatened to take them to court. Buildings insurance with these people is in my opinion just legalised fraud. They are a very dubious company in my opinion.”

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Posted 7 years ago

Legal & General is rated 1.7 based on 599 reviews