Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

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“Poor customer service poor communication and then increased renewal! Left them”

Helpful Report

Posted 6 years ago

“disgusting the way my daughter in law was treated while trying to make a claim on the life insurance of my son who died suddenly age 31...No empathy shown whatsoever !”

Helpful Report

Posted 6 years ago

“L&g pet insurance terrible aervice when it comes to making a claim. Be warned stay well clear!!”

Helpful Report

Posted 6 years ago

“After being diagnosed with a terminal cancer at 38 and been given less than 12 months to live with 3 small children. I contacted L&G to put a terminal illness claim. They took 3 months to replay, and said no they chief medical officer disagree with 2 consultants in 2 different countries. UK & South America. Now I only have less than 9 months to live with my beloved children and no money to enjoy our lasts months together! Utterly devastating! No comparison whatsoever. Stay way from this heartless and greedy company.”

Helpful Report

Posted 6 years ago

“Totally incompetent company who take your money, then if you claim they wriggle out of it and this is after you manage to get connected to somebody as they never answer the phones, my advice would be to go elsewhere and save your money and heartache of thinking you are covered and then end up having to pay yourself as well as the big phone bill trying to be connected. They are Rubbish.”

Helpful Report

Posted 6 years ago

“Please avoid using L&G for your home insurance. They did not dispute the claim but made the process so difficult I was tempted to give up on the claim. I had a fire, causing some damage to contents and our property. Their appointed loss adjuster from BVS was aggressive on site. He offered a very small sum for the works which without even getting a builder to look at the works I knew wasn't enough. He then offered that L&G could appoint builders to complete the work. After enquiring back to L&G I did have a third option which I wasn't told about - I could get quotes myself. I did this but the loss adjuster phoned to say they were way too high and I should accept the 'fu@£1ng offer' he had put to me and get them to do the works. L&G appointed BVS to organise the works. Yes, L&G appointed the same company as the loss adjuster, who offered an insufficient sum and wouldn't entertain my quotes. I'll let you think if this is a conflict of interest or not. Works were a disaster, items such as insulation was missed (they even initially told me it was fitted until I told them I had photographic proof, at which point they admitted it wasn't fitted), the decorator didn't use dust sheets and splattered paint all through the room and left without tidying up. I was even accused of trying to get betterment when I complained that they did sand down a door before painting it and the underlying paint was all cracked and distorted. I have spent in excess of 30 hours on the phone to L&G through this claim. They are either incompetent or initially trying to deceive customers in order to minimise on legitimate expenditure. Ironically they accidentally sent me their costs from the builders and it has cost them more than the quotes I received!”

Helpful Report

Posted 6 years ago

“Did not have a problem with them on my first life insurance policy until they decided to charge me twice when I moved home and thus amended my policy. Not only did they charge me twice for the month I moved home in November, they charged twice (both current and old policy) in the month of December. To my knowledge I thought to give them the benefit of the doubt, that this was an honest mistake on their behalf which they would own up to and resolve... I was wrong. Having received two responses from them I am yet to get an apology nor an appropriate resolution. I was informed by customer services that they are right to charge me twice for entire month of November because I was in the old policy for 3 days and charged me for the entire month on the new policy. They conveniently ignored the December double charge in that response where I had 0 days on the old policy. I have not been ripped off like this before. Judging by how customer services have provided such poor reasons behind the double charge and providing an inadequate response, subsequently yet to get an apology, if the next response from them is insufficient my colleagues who have accounts with L&G and I are cancelling our policies with immediate effect and will not deal with them again”

Helpful Report

Posted 6 years ago

“Don’t waste your money with home insurance from legal and general. If you need to make a claim, in my experience they will not treat you fairly and are dishonest. 9 months ago, I had a burst pipe in the loft. Every room in the house was wrecked with walls, ceilings, floors destroyed and visible damage to floorboards, joists and electrics. And yet I am being denied a surveyor because L&G simply do not want to know the full extent of the damage. Much better in their view to send round a cut price builder to repair the superficial damage and let me live with ongoing damp and mould problems. 9 months after the event I am still waiting for any work to start. Avoid.”

Helpful Report

Posted 6 years ago

“They refuse to transfer my money to another pension scheme. Every time a different excuse! Unfortunately, is a workplace pension scheme so I could not choose. Friends Life - Aviva did it in one month, these L&G after 5 months still playing cat and mouse...”

Helpful Report

Posted 6 years ago

“My Claim was first logged beginning of August 2018, for burst tank in my loft, which flooded the downstairs. The damage was whole ceiling in kitchen to be taken down and replaced, light fittings, redecoration (Papering) of walls including painting, tiled floor to be taken up and replaced 34 m2, replacement of 1 x worktop, replacement 1 x End Panel replacement tiled floor in hallway, tiled floor in office another 16 m2 to be replaced, redecoration of walls and ceilings and painting in hallway stairs & landing, carpet on stairs to be replaced, 1 x bedroom laminate floor to be lifted and replaced, redecoration of 1 bedroom including painting, removal and replacement 1 radiator, and replacement of 5 light fittings. All this was at a price from my builder of £14213.00 inc vat. L&G sent out a company called BVS (more like sent to rip you off merchants) who done a full survey and came back with a scope of works for all work to be done for just under £5200.00 (Complete Joke, I advised them if a building company can do all this work for that price they must be cowboys! ) So we asked for another BVS Surveyor to do a 2nd revised Scope of works only to be told he couldn't do his job properly and felt intimidated by me, my own loss assessor and builder ! They also asked me for a second independent quote which came back at £12,800 and this still wasn't enough for them. Anyways this went on & on and the amount offered did not include VAT Or Disturbance allowance for 2 adults and 1 child being without a kitchen whilst work is being carried out in the kitchen (Approx 10- 14 days), this would only be payable on evidence (photographs being taken of my kitchen ceiling and floor being ripped out & replaced) I advised I would not be there to take these pictures due to my daughter being in hospital having an operation, to which they replied "get your builders to take them and send" I advised it was not their job to do this as they are only employed to carry out the repairs on my house NOT to be L&G's photographers ! Also VAT would NOT be paid until receipts seen & sent in proving work had been done. I feel I was bullied into accepting an amount to repair my home because I was desperate and they new my daughter and myself were both ill and if I took it to the Ombudsman, I would have to wait between 6/12 mths, had I have been financially secure and in a position to wait, I would have not accepted this amount and took further action. As a result of this they have now pushed me into debt and had to take out a loan to complete the remainder of work. PLEASE AVOID L&G HOME INSURANCE AT ALL COSTS AS THEY DEFRAUD YOU A FAIR AMOUNT THAT YOU SHOULD BE PAID OUT ON CLAIMS AND DRAG THINGS OUT, MAKING LIFE DIFFICULT FOR YOU ! NO COMPASSION AT ALL, SHAME ON YOU L&G”

Helpful Report

Posted 6 years ago

“The most useless and awfull company ever, i had £15,000 damage to my house through burst pipe, there cash offer was £1730, this included replastering a ceiling and wall, make good kitchen ceiling and paint kitchen,paint entire through lounge, and replace 36 sq metres of floor, the mind boggles as to how they can do all this work for that money, because there so unbearable, i accepted a cash offer of just over £2000 and sacked legal and general,please please avoid this company There terrible”

Helpful Report

Posted 6 years ago

“The most useless and incompetent company I have ever had to deal with! I have opt out 4 times from pension scheme already... so far unsuccessfully! They never reply to my emails, they don't care about my complains! Horrible, horrible company! Pure nightmare, waste of time and energy!”

Helpful Report

Posted 6 years ago

“Without doubt one of the most painful experiences I have ever had to go though. They used BVS Solution to inspect an Escape of water. Claim was made just before Christmas 2017, closed end of October 2018. Not happy to close but couldn't bare to drag in on, which is what they want. The only advise i can give is to make notes and take plenty of photographs. My claim went from all they would cover was replacing the unit under the sink to replacing floor tiles and the whole kitchen. I had to force through every stage. Truly awful company”

Helpful Report

Posted 6 years ago

“Diabolical response and attitude towards my recent pet insurance claim. Very poor and misleading policy wording that did not cover what it claimed. Unacceptable response to my complaint with no further explanation or details. THEN, when I asked for my policy to be cancelled, I was told that they would charge me a fee!!! Absolutely disgusting service and would NEVER recommend anyone trusting them with the cover for their pet.”

Helpful Report

Posted 6 years ago

“Most unhelpful company I have ever had to deal with put up thousand of pounds worth of scaffolding can't provide a ladder from the ground to the first floor. To get materials up totally and utterly fed up with the on going issues don't ever use legal and general home insurance”

Helpful Report

Posted 6 years ago

“Would give a 0star if I could And one word to describe this company Fraudster Happy to take money and not willing to pay up when there is a claim then send out there loss adjuster how act like hire goons. The government needs to close these down ASAP Oh and once this review goes up there silly like online team will request I contact them and when u do they will not reply completely pathetic”

Helpful Report

Posted 6 years ago

“Their appointed surveyors rushed their visit, lied in their report guessing cause of damage without proper examination. Absolute disgrace. Won't use this company again.”

Helpful Report

Posted 6 years ago

“Avoid this company at all costs had a major house fire would not pay a penny out house was totally gutted by fire.”

Helpful Report

Posted 6 years ago

“Nobody would answer a phone call for a simple renewal question. Every single contact number stated - One of our advisors will be with you shortly - but nobody ever answered the phone. Thanks for holding on, we are on our way to help The worst customer service I have ever experienced - good job I wasn't making a claim. I have to ask the question 'are they still operating as a business?" - all I want to do is speak to someone”

Helpful Report

Posted 6 years ago

“We had raw sewage in our basement and they will only pay for half of it”

Helpful Report

Posted 6 years ago

Legal & General is rated 1.7 based on 599 reviews