Name: Legal & General
Rating: 1.66

“LGF are the worse insurance company, a water flooding claim was made in February 2020, left the home owner without heating or hot water for over 6 months and homeless. LGF have ignored all correspondence but made a fake Police welfare check against the claimant, they have caused extreme distress, forcing further action and a social media documentary on the aversions against the claimant”

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Posted 4 years ago

“Legal & General have supplied our house & contents insurance without claim and was £19.83 per month This year it’s gone up to £ 48.33 per month without any notice The first notice we received was the sum coming out of our Bank account Needless to say we have contacted Legal & General to cancel and have not heard nothing back to date Next e mail to the ombudsman no doubt So be careful on your renewal it appears they think it’s an opportunity to give a loyal customer a reward by doubling their cost to insure and no notifications absolute joke This is unfortunately our experience 🤔would we use them again ☹️ You know the answer !!!”

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Posted 4 years ago

“the only reason I looked for new insurance is because I moved house and I tried to update my address by calling them. I was told after being on the phone for an hour that they could not do this and I would have to wait for a call back. This takes up to 5 days. I didnt get a call back so I cancelled my insurance and took out a new one with them again. this is very poor customer service and I only went with them again due to them coming up the cheapest.”

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Posted 4 years ago

“I took out a one year annual holiday policy April 19. I booked my holiday flights pre Covid. The flights were not cancelled departing 18th March so I had to go otherwise lose all of the money. My return flights were cancelled after I got there with no explanation. It cost me a lot to get back. When I claimed they said I wasn’t covered for Covid because the flights were during the Covid pandemic. They are more than happy to take your money and happier still not paying out. I recommend not using this company or Allianz the parent underwriter. In fact I wouldn’t use these brands for anything. Totally dissatisfied and definitely not trustworthy.”

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Posted 4 years ago

“I took out a one year annual holiday policy April 19. I booked my holiday flights pre Covid. The flights were not cancelled departing 18th March so I had to go otherwise lose all of the money. My return flights were cancelled after I got there with no explanation. It cost me a lot to get back. When I claimed they said I wasn’t covered for Covid because the flights were during the Covid pandemic. They are more than happy to take your money and happier still not paying out. I recommend not using this company or Allianz the parent underwriter. In fact I wouldn’t use these brands for anything. Totally dissatisfied and definitely not trustworthy.”

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Posted 4 years ago

“Iv been waiting 2 months now for them send me the money over for my claim for my dog.and today I call them, they have received the claim form.and they are trying there best to get out of paying life time cover for my dog who has epilepsy,I am very upset and will be taking this further if things don’t get sorted out.”

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Posted 4 years ago

“For over six months I have being trying to talk to a 'person' about my pension options. On numerous occasions I have been promised phones calls and received none. This despite my earlier complaints. Today, as before, I have sat by my phone at the appointed time for over half an hour and have heard no ring. Only then to find three miss calls. Very strange when I have been listening to my phone for over half an hour! Be warned Legal and General customer service is appalling and verging on being dishonest! How their website displays a three and a half star customer rating is beyond me!”

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Posted 4 years ago

“Not being able to login on a regular basis. No app available.”

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Posted 4 years ago

“Absolutely horrendous trying to get into there website, taken over 2 weeks of calls and receiving letters with details of what to do to access the website which don't work. When calling them you have to listen to the same 2 minute IVR telling you the same message about Covid19 delays. It is laughable because if they made their website user friendly they would be getting less calls. It is a joke that a company the size of L&G have such a terrible online presence/service!!!”

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Posted 4 years ago

“ITs taking them three months to transfer a simple pension policy, IF you have any sense do not bother investing with these incompetents”

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Posted 4 years ago

“We have been with L&G for over 6 years, and each year the Home and Contents insurance policy premium went up by quite a lot, but every time I rang them up, they agreed to bring it down a little, so we stayed with them. However this year, I think taking advantage of the Covid crisis, they have been extremely hard to get hold of (spoke to 5 reps in total, overall waiting time of 2.5 hours), and when I eventually did, got told they couldn't negotiate at all on the renewal price (which this year went up by a whopping 20% - ridiculous). I have since gone with a quote from elsewhere, but when I go on their 'Smart Service' which each advisor told me was very straightforward and easy to use, it refuses to let me in to cancel. S case of Computer says no. So frustrating. Will be glad to see the back of them frankly.”

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Posted 4 years ago

“Hold an existing house policy. Phoned to talk about renewal and told 'we're too busy. We'll phone you back within 5 days'. 6 days no call. Instead I have found an alternative insurer with better cover and 20% cheaper and moved insurer!”

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Posted 4 years ago

“Avoid this company. I have held two insurance policies with this company and each time they have “walked up” the costs. Avoid!”

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Posted 4 years ago

“Just renewed online my house & contents insurance. No problems in past, but the latest website is a nightmare to navigate. After 20 minutes I gave up. Despite warnings that there could be long delays in responding to my call, it was answered within a minute and the agent was very helpful.”

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Posted 4 years ago

“I insured my pet with Buddies over 2 weeks ago and received no documents. They have now told me that they have no record of me or my policy. They were quick enough to take my money however. I have emailed numerous times and spoken to I dont know how many people who just pass me from person to person with no resolution. I have asked for a refund but as predicted that email is being ignored too. Meanwhile I have an uninsured pet. Avoid at all costs!”

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Posted 4 years ago

“Absolutely awful logging on system. Can’t log on and doesn’t let you reset password!”

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Posted 4 years ago

“I have just spoke to a chap called Adam Williams. He was very friendly and accommodating and his customer service skills were excellent.”

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Posted 4 years ago

“Trying to take out home insurance policy been on phone for 1 1/2 hours been hung up on twice ...all i want to do is pay for it”

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Posted 4 years ago

“Nice dealing with L&G, prompt response and warm customer service”

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Posted 4 years ago

“Have my two pets insured with them on life policies . They have just renewed the policies with over £200 increase ???? They think they have you trapped & basically are just a profitable loan company !!!”

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Posted 4 years ago

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Legal & General Reviews