Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

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“Their company Claims Consortium Group is horrible! The surveyor was deceitful and manipulative! Now I will be not paid for damages because of this lying guy!”

Helpful Report

Posted 6 years ago

“Six months into a claim for an escape of water, still no further forward, incompetent contractors have caused more leaks, customer service doesn't exist. The company entrusted to carry out the repairs is Claims Consortium group who are at best useless. DO NOT USE LEGAL AND GENERAL”

Helpful Report

Posted 6 years ago

“Two days running I have been unable to get through on the phone to L&G - simply a terrible customer service department. Still currently waiting on the phone. 24 minutes and counting.”

Helpful Report

Posted 6 years ago

“claims for pet insurance are by no means easy to sort out with this company, usually takes many phone calls to chase up and a minimum of six weeks but has taken 3 months. premium increased over 150% in 5 years. i have tried to cancel as the premiums are now too expensive and will be charged £30 admin fee!”

Helpful Report

Posted 6 years ago

“The L & G website has to be the worst website of any provider of financial services that I have used (I have used many). Continually crashing & logging you out through inactivity when you are desperately attempting to carry out an an activity. I dread to think what their call centres are like I havent got the patience to try that. Will probably have to move my pension elsewhere. Kevin”

Helpful Report

Posted 6 years ago

“Poor company 16 minutes waiting on phone to speak to someone.. Ridiculous redemption rules. Sent more paperwork to for me to reclaim my mum's small investment after her death than I got from all the other companies put together. IS A has lost over a quarter of its value in a year. Don't bother!”

Helpful Report

Posted 6 years ago

“Shocking company. Would give them a zero if I could. My sister and I have been hounded to repay money that they say was overpaid to our mum on her death. Unbelievably insensitive. DO NOT TOUCH WITH A BARGEPOLE”

Helpful Report

Posted 6 years ago

“They say that I cannot claim under my legal expenses insurance even though my specific claim is highlighted as a key selling point of my policy. I have been informed that the small print says I am not covered.”

Helpful Report

Posted 6 years ago

“I have my fridge freezer cover by your company. And have just had dealings with one off your staff members her name is Julie Edwards and I had to take the time to let you know how good she was she went out of her way to help me and sort out my problem she is an access to your company and I only wish I could put her forward for a reward her customer service is next to none A BIG THANKYOU to her from me would recommend you company to anyone”

Helpful Report

Posted 6 years ago

“Spent all afternoon trying to phone you cost me a fortune not to mention my valuable time.finally I had retirement pack sent.it was all opened and now worried my data can be used by fraudsters.”

Helpful Report

Posted 6 years ago

“They say they give a refund, but then it didnt arrive, and when I asked they say it takes a MONTH to refund your money. When I said this is unreasonable and they should get poor reviews, they sent a legal letter to intimidate. I don't think its good to do business with people that act like that”

Helpful Report

Posted 6 years ago

“Very difficult to communicate with regarding our Claim. We had a leak from the bathroom and it ruined part of the living room floor. After their inspection and a lengthy wait we got the new floor put in only to discover that we had wood worm. Needing the whole floor to be taken up again. It seems we will go private now due to the fact that having a floor put in is already incovenient we cant wait any longer on L&G. Very tiring procedure nearing a year now.”

Helpful Report

Posted 6 years ago

“Just tried to make a claim for carpet on insurance contents. (The dog had gastroenteritis) Not covered because the dog caused the claim!”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID Legal and general home insurance is a scam they first sent an emergency plumber who said there was no mains leak and it was just a waste leak, after weeks of arguing i got my own plumber out who fixed the leak (burst pipe), then they offer a ridiculously low cash settlement for repairing the damage not even enough to cover the drying company (be warned do not accept their offers you'll never be able to fix it for the price), then they say they can't get any of the tiles to fix the bathroom so we'll have to pay for tiles, then the carpet underlay will only be fixed in a damaged area (the whole bedroom was covered in mould because they took so long) so I would consider the whole underlay to be unsafe. They seem not to care on the phone and just want to close the case down. Seriously look elsewhere for insurance. Its a shame because I have home and contents insurance through L&G as well as life insurance paying them lots of money each month, will have to go through the annoying part of cancelling it all to get a provider I can actually trust.”

Helpful Report

Posted 6 years ago

“I was diagnosed with terminal cancer 6-12 months to live after waiting 6 months they refused my claim because the drugs I was put on to try and prolong life meant I might not hit their 6-12 month deadline. They were negligent with my critical illness claim and that sits with the ombudsman after they refused to payout even though two of their own investigators told them to...they refused to send files to the ombudsman. So I dont loose my home I have to come off the potential life prolonging drugs, even though my diagnosis fits in their Ts&Cs spoken to dozens of people and L&G just dont pay out. Its not why you pay insurance.....they do send you a reminder that if you kill yourself you are not covered. I thought that was a nice tough. I was definitely considering it! Try and live longer and be homeless or die within their deadline and you can stay in your home. They dont put that on the adverts”

Helpful Report

Posted 6 years ago

“Poor service, no response, errors after errors when trying to opt-out online after a mandatory enrolment from Tesco, the code they send me was wrong and I am waiting for an answer. The perfect partner for Tesco...”

Helpful Report

Posted 6 years ago

“I lost my husband in November 2018,he took his own life. I am ready to do the same because i am not just dealing with losing the love of my life, i am having to worry about legal and general paying out, even though there is no history of depression. Its not just myself, but his mother lives with us. We are both trying to comfort each other through the grief, but for 3 months we have had the added stress of this insurance company. My husband worked hard and paid the highest premium for 3 years because he loved his family. Heartless is what this company is. Big,well known company who you think you can trust. Our family is broken. Wish we had read all reviews before paying so much a month for mortgage and life insurance.”

Helpful Report

Posted 6 years ago

“Made a claim for a lost watch had an hours conversation on the phone with claims post because I did not have the original 14 year year old receipt for my Tag Monaco watch they would not pay out if you don't have a receipt for it they will not pay they put loads of hurdles in your way and it seems like they try and make you give up rather than making a claim steer well clear and go for someone with less of Micky mouse reputation”

Helpful Report

Posted 6 years ago

“They are currently top of the Money Advice Service tables for pension annuities for several types of product and superficially an easy route as they will deal directly with you without a blood-sucking intermediary. But dealing with them is like trying to push a giant blancmange up a mountain. Slow, unresponsive, poor communication and every little thing takes umpteen working days. They have the usual layer of customer service generalists between you and the people actually doing the job for you. You need to press them by phone and e-mail on a regular basis. Truly shocking. I'll be looking at Hodge for another pension pot if I can get them to quote for my needs, and/or let an intermediary deal with it all.”

Helpful Report

Posted 6 years ago

“Hello I would not give 1 star we had guaranteed life with critical illness insurance when my wife died of breast cancer they said there was no problem but little did I know what I was in for the months went by then they asked for my wife's medical records up until she got cancer after they went through that they wanted from when she was born after that the 18 months until her death this all took 6-8 months with me ringing every week to see what was going on ending in £108.000 payment over £55.000 short went to ombudsmen wast of time that was with a solicitor.all this was on top of a top London hospital giving my wife radio therapy to the head resulting in suing NHS . 3 years later new solicitor going through everything L&G comes up he jumps on it and with in a week gets them to cough up £55.000 he said there should be interest for 3years which he worked out at nearly £15.000 L&G replied no interest or they won't pay the £55.000 he cut it down to£7.000 but same reply while all this was going on i had 2 breakdown's I have 3 kids I was almost pushed to do something stupid.L&G you just don't know how bad you made it. I cried writing this 11 years on”

Helpful Report

Posted 6 years ago

Legal & General is rated 1.7 based on 599 reviews