Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are the worst bank that you can go. They make a lot of mistakes and they are not careful enough. if you need something and you contact them via email you need to wait a while for them to respond. i am very disappointing and i do not encourage anyone to open an account there.”

Helpful Report

Posted 5 years ago

“Awful bank to deal with. Business banking is a complete nightmare and I wasn't even able to log a formal compliant because the department weren't picking up the phone. My main issue is that within the past few months we've had our card flagged and blocked by the fraud department for unusual transactions and there was nothing unusual in them at all. Unlike personal accounts, you get NO notification payments are blocked, *your payments simply get declined*. You can imagine the impact this might have on a business. At the time of typing this review, I'm on hold for whats expected to be 40 minutes to get the block lifted because some computer algorithm seems to think a regular payment is likely fraudulent (that was the case last time). Complete nightmare and I'm changing accounts asap.”

Helpful Report

Posted 5 years ago

“Absolutely the most incompetent Bank, simple banking activities such as making a deposit at a branch are prevented by appallingly obstructive & unhelpful staff (not trained & not their fault). Management consistently demonstrate they do not care about their customers or their business. There are always problems with basic bank services at Lloyds.”

Helpful Report

Posted 5 years ago

“Lloyds bank customer services are appalling, completely unhelpful.”

Helpful Report

Posted 5 years ago

“The bank is totally unreliable, i have an account for long time. I think every day to change bank. I hate Lloyds and everything with lloyds”

Helpful Report

Posted 5 years ago

“I went through the online application for a bank account. I was asked to visit a local branch to verify my ID and residence address. It said that for the former a driver's license would suffice, whereas for the latter a tenancy agreement from a letting agency would work. After waiting for a considerable time, I've been told that noone at the branch recognizes my lettings agency. My letting agency is not even a mile away. I was adviced to go to another branch or to make a doctor's appointment, where a doctor could confirm my address (using my tenancy agreement as proof of address himself..). I tried various times to contact another branch about 20min by bike away, but noone picked up the phone. When I arrived there they told me that my tenancy agreement was fine, but they wouldn't accept my driver's license as ID, because it doesn't have an expiry date on it. Also, on my tenancy agreement the district was mentioned. On the online application that field was optional, so I left it out. Because of this, I had to redo the whole online application. Now I am back at the branch and even though it says nowhere that an appointment is necessary, they ask me to wait for 45mins until someone with the authority becomes available. tl:dr: Although it should be just a formality to open a bank account after the online application, the Lloyd's Bank knows how to waste your whole day, making up problems and regulations that where previously never mentioned.”

Helpful Report

Posted 5 years ago

“The worst customer service ever Very limited people working Now near Holborn only one person is working. What a disgrace”

Helpful Report

Posted 5 years ago

“I have banked with Lloyds for over 20 years, they use to be a good bank, but not any longer. Both my local branches have been closed, my nearest branch is 25 miles away. If I need any advise or just want a quick discussion regarding finance I have to ring the call centre, what a performance that is. The interest for savers is pathetic, not mush else to say really, I am just really disillusioned with this bank.”

Helpful Report

Posted 5 years ago

“I am a 30 plus yr customer with lloyds, they have my personal accounts, and business accounts, I have 3 sources of regular income, a 930 credit rating and massive equity in my home. They now refuse to quote for a pcp car loan , the ever helpful branch don't know why, customer service don't know why. The complaints manager actually said " computer says no", followed by "I can't (or won't) tell you why!!!" It's a total disgrace. Tomorrow I start closing accounts. As always loyalty is worth nothing.”

Helpful Report

Posted 5 years ago

“Oct 18 - Lloyds Contents Insurance - Let me down in a big way - 2 years ago I've updated my police to cover my lodger - my premium went up and all was good - until a EoW on my flat - I've learned they put the premium up to cover their risk but it does not cover the lodger at all!!! So I had 100% liability over the lodger these past two years but no cover and they can't explain why my premium went up. Cancelling my policy *If you have lodgers make sure you get it in writing they are covering the lodger not just the generic policy schedule. I was absolutely shocked!”

Helpful Report

Posted 5 years ago

“A bank that specialises in poor customer service.”

Helpful Report

Posted 5 years ago

“Lack of customer service and ignorance. Back in 2011 they double charged me didnt notice until 2018. I advised that £28 (£10 being the charge and £18 being interest and compensation) is not enough for the length of time they witheld my money. as I had an ongoing complaint reference charges that i took to the ombudsman and lost (obviously as they look after the big banks as they are funded by them) they are now ignoring me as this issue got caught up in that complaint. I have tried to contact them via resolver and they are blatantly ignoring me!!!! Not good enough, they are only interested in the rich!!!”

Helpful Report

Posted 5 years ago

“Lack of ability was what went wrong the only department with any sense was the personal decision team. Spent £30 of my own money proving there is a problem with their computer system and two months of letter writing and meetings ending with acceptance of loan approval by one department and potential refusal by another nothing but computer says no people who struggle to make rational decisions by themselves”

Helpful Report

Posted 5 years ago

“Sharp practice. No car insurance renewal advice sent, just advised that they had reinsured at about £150 per annum more than other quotes. With that and poor service when we did have a claim we won't be renewing our other car insurance or buildings and contents with them”

Helpful Report

Posted 6 years ago

“The staff at their mortgage centre which you can only contact by phone are extremeley rude and arrogant, easy to do on the end of a phone. They are the most unhelpful bunch you will ever come accross, as a tax payer I helped bail these idiots out in the crash the government should have let them go to the wall. Wouldnt transfer my mortgage to repayment as computer says NO you cant afford it, rubbish thankfully I have remortgaged with someone sensible who says I can, glad to see the back of Lloyds and its appalling customer service. BEWARE AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“Annoyed as before I noticed they kept increasing the direct debit amount every year and without warning.”

Helpful Report

Posted 6 years ago

“The recent manager in Lloyd’s bank Telford town centre branch was not helpful. Previously been to this local bank and regularly used but was extremely let down this time. Will be closing accounts down here because customer service matters too. Looking after customers is key in the world of retail banking but to be treated poorly is unacceptable. No reflection on other branches, possibly it’s this bank manager who let the team down.”

Helpful Report

Posted 6 years ago

“terrible service i chose to stay with them when they nerged with tsb but gojbg back to tsb treated awful after being scammed”

Helpful Report

Posted 6 years ago

“We recently had a leak that damaged some furniture, electrics and walls in the house. The plumber who came was extremely unhelpful (despite me being 38.5 weeks pregnant and saying we had to sort it out before the baby comes as I will soon be in hospital and unable to take care of this). When we spoke with the insurance to get someone else to fix the problem and stop the leak they said they would cover the repair of the damages but THEY DON’T COVER THE TEPAIR OF THE LEAK, meaning, we need to separately sort it out as otherwise it will keep on damaging the property. No reason was given as to why fixing the leak was not covered and we can’t still comprehend on what basis they claim that. What type of emergency home cover is that if they don’t sort it emergernecies and, instead, leave the issue unsolved to keep damaging the property further? That’s precisely what you get a cover for! The electrician who came told us the house was unsafe with the leak, so I am astonished that he insurance won’t even cover the repair if the house is deemed to be unsafe. As to the electrician, they isolated the lightin system and disconnected as they said it was very dangerous with the leak. They said it had to dry for 3 days and someone would come back. After more than a week and several calls I am still unable to get an answer as to when someone will be back and reconnect the lighting system as we currently have no lights in the affected room!!! Last time I called they said we had to let it dry for 3 working days, not calendar days, that’s why it was taking longer for someone to call back... really??? Does the roof leak quicker on a working day that a calendar day??? What type of reasoning is that?? I told them I am having a baby by a certain day (have a planned c-section) and need it sorted before then as I will then be in hospital unable to take care of this. Despite they saying they’ll make a note, no one has yet call and they don’t give me any info when o call myself. BE AWARE. CANNOT RECOMMEND”

Helpful Report

Posted 6 years ago

“Lloyds apparently vetted these monkies before putting them on Lloyds legal convayncing list for you too choose - They have left me with a £15k plus bill because they didn't conveyance my property correctly and Lloyds attitude is its not their problem and have left me out to hang with no support or help against this bunch of xxxxx. To add insult to injury up to date Lloyds are still allowing these monkies to conveyance for their customers. Advantage Property Lawyers - playing at being Convayncers in Leeds please do not under any circumstances use them they are incompetent morons who seem to have printed their certificates of the Internet. Be warned everyone”

Helpful Report

Posted 6 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews