Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Very disappointing experience, you are nothing but a number to Lloyds! I have a personal account with Lloyds Bank for number of years. Doesn't matter how much banking you do through them you are nothing but a number to lloyds and they are just going to treat you as such. Have had a awful experience and obviously not going to be with them anymore! It just happens to be that I am a owner of a multi national business group that is growing rapidly. I have no faith in lloyds treating my business or my colleague any differently, hence will be moving all associated accounts to somewhere else”

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Posted 4 years ago

“Had the Insurance for one year now and all been ok, was a lot cheaper then others.”

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(Home Insurance) - Posted 4 years ago

“Easy to deal with, plain English”

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(Car Insurance) - Posted 4 years ago

“Lloyds Banking Group the worst company ever to work for if you are Gay, We will ensure you get a Developing Balanced Scorecard, We will ensure you do not get any development, we will ensure you miss out on job opportunities, we will ensure you are unsupported in work, we will drive you out of the business because after all we don’t care”

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Posted 4 years ago

“I've been a lloyds customer for 8 years( never owed them a penny). I sold a phone online and received payment into my Lloyds current account(180£). After that my account and all my funds(over 1500£) have been suspended for 5 days so far and stil going. I wouldhave understand the blocking of that transaction only but blocking the funds for my FOOD RENT DIESEL FOR WORK MONEY FOR BILLS represents nothing but ABUSE!! PLEASE PEOPLE AVOID THIS CIRCUS CALLED LLOYDS BANK. FOR YOUR OWN GOOD. !!!”

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Posted 4 years ago

“Was extremely easy to do, cheaper also than my last insurer, will be defintely be staying with them if remains cheaper.”

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(Car Insurance) - Posted 4 years ago

“Hi, I'd just like to say that Sue who works at the disputes dept in Liverpool is one of the nicest and understanding Lloyds employees I've ever spoken to. She looked into my dilemma with empathy and made my life bearable again. I'd just like to thank her from the bottom of my heart, Thank you Sue, Al.”

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Posted 4 years ago

“Tunstall lloyds. Outstanding service given to me when I was under pressure to send money over seas. The manager to a person on the desk were very helpful and showed genuine empathy. CBD”

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Posted 4 years ago

“Wery Google time”

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(Car Insurance) - Posted 4 years ago

“As I have not had to claim I cannot comment”

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(Car Insurance) - Posted 4 years ago

“Hayes Branch 1-5 East Avenue, Hayes UB3 2HW. Very poor customer service as far as product knowledge or their own research on products is concerned. All they are aware of is 'DO IT YOURSELF ONLINE'. They arn't even aware that certain products are not available online at this point of time. Company needs to provide training updates to these staff on dealing appropriately with customers thorough knowledge of products.”

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Posted 4 years ago

“Im with Lloyds for 12 years now. I have manage my business from my personal bank account for over 6 years. Now, in a very difficult time, they dont let me to open my business account to apply for the bounce back loan. I got all requirements it needs but even that they are not helping. But to call every month and offer insurances and to "upgrade" my account (to pay more monthly fees), they are the first ones. Very disappointed and frustrated with their behaviour. Moving from there soon.”

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Posted 4 years ago

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Posted 4 years ago

“Basic cover as generally offered. Big plus, business use has been added for free because of covid19. Waiting for SAGA and RAC to do the same”

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(Car Insurance) - Posted 4 years ago

“Competitive Big Bank”

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(Car Insurance) - Posted 4 years ago

“Lloyds cut my overdraft facility from £2000 to £400 without consultation because I hadn't used it. I'm sure it was in response to Covid-19 because I'm self-employed and they believed I might be a finance risk. I made a complaint but the guy at Lloyds who dealt with it was arrogant and unhelpful beyond belief. They promised this would not effect my credit rating but since they did it my credit card offers have dried up. I feel demeaned and belittled by their action as though I am not to be trusted. It has effected my self respect and confidence. Their 'By Your Side' advertising is a joke and they ought to be done under trade descriptions.”

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Posted 4 years ago

“Very quick and easy to use”

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Posted 4 years ago

“Incompetent and unhelpful. Shambolic service with the poorest customer service at all levels. Unexplained delays in release of funds, lengthy call waiting and obstructive staff who give you the runaround. If you choose to bank with them, good luck. You'll need it!”

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Posted 4 years ago

“Having had Buildings & Contents insurance through Lloyd’s for several years I’ve always been impressed with their customer service which for many large organisations be poorly lacking - but not in this case which is refreshing!”

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Posted 4 years ago

“Hello everyone, I can't help but share what happened to me the other day, I ran to the bank to put money in the account, it was written on the door that they were closing at 3:30, it was on Stratford, I was there already at 3:20 and the door was already was closed, I asked to let me in, but they didn’t even see me, I said that it was not yet 3:30 to let me in, a girl named Iren was very rude to me, it was so cruel I stood and cried at the door , I begged to be let in, and they all looked and laughed, how can you treat your customers like that, how can you not open the door at 3:20 !!!! they were all in a hurry to run home and did not do their job, I asked to call the manager and a certain Nigel Williams approached me, who began to explain to me that he could not help me in any way, he did not even listen to me, and I did not stop crying and explaining to him that I was not late, I was simply not allowed into the bank, he was like a robot of nothing human, he spoke learned phrases, I am ashamed that there is such a level of service in England and I am ashamed of you for all that there is nothing human in you !!!!”

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Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews