Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,123 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 20th May 2024

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Lloyds Bank 5 star review on 17th March 2024

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Was extremely easy to do, cheaper also than my last insurer, will be defintely be staying with them if remains cheaper.”

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(Car Insurance) - Posted 4 years ago

“Hi, I'd just like to say that Sue who works at the disputes dept in Liverpool is one of the nicest and understanding Lloyds employees I've ever spoken to. She looked into my dilemma with empathy and made my life bearable again. I'd just like to thank her from the bottom of my heart, Thank you Sue, Al.”

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Posted 4 years ago

“Tunstall lloyds. Outstanding service given to me when I was under pressure to send money over seas. The manager to a person on the desk were very helpful and showed genuine empathy. CBD”

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Posted 4 years ago

“Wery Google time”

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(Car Insurance) - Posted 4 years ago

“As I have not had to claim I cannot comment”

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(Car Insurance) - Posted 4 years ago

“Hayes Branch 1-5 East Avenue, Hayes UB3 2HW. Very poor customer service as far as product knowledge or their own research on products is concerned. All they are aware of is 'DO IT YOURSELF ONLINE'. They arn't even aware that certain products are not available online at this point of time. Company needs to provide training updates to these staff on dealing appropriately with customers thorough knowledge of products.”

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Posted 4 years ago

“Im with Lloyds for 12 years now. I have manage my business from my personal bank account for over 6 years. Now, in a very difficult time, they dont let me to open my business account to apply for the bounce back loan. I got all requirements it needs but even that they are not helping. But to call every month and offer insurances and to "upgrade" my account (to pay more monthly fees), they are the first ones. Very disappointed and frustrated with their behaviour. Moving from there soon.”

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Posted 4 years ago

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Posted 4 years ago

“Basic cover as generally offered. Big plus, business use has been added for free because of covid19. Waiting for SAGA and RAC to do the same”

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(Car Insurance) - Posted 4 years ago

“Competitive Big Bank”

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(Car Insurance) - Posted 4 years ago

“Lloyds cut my overdraft facility from £2000 to £400 without consultation because I hadn't used it. I'm sure it was in response to Covid-19 because I'm self-employed and they believed I might be a finance risk. I made a complaint but the guy at Lloyds who dealt with it was arrogant and unhelpful beyond belief. They promised this would not effect my credit rating but since they did it my credit card offers have dried up. I feel demeaned and belittled by their action as though I am not to be trusted. It has effected my self respect and confidence. Their 'By Your Side' advertising is a joke and they ought to be done under trade descriptions.”

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Posted 4 years ago

“Very quick and easy to use”

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Posted 4 years ago

“Incompetent and unhelpful. Shambolic service with the poorest customer service at all levels. Unexplained delays in release of funds, lengthy call waiting and obstructive staff who give you the runaround. If you choose to bank with them, good luck. You'll need it!”

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Posted 4 years ago

“Having had Buildings & Contents insurance through Lloyd’s for several years I’ve always been impressed with their customer service which for many large organisations be poorly lacking - but not in this case which is refreshing!”

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Posted 4 years ago

“Hello everyone, I can't help but share what happened to me the other day, I ran to the bank to put money in the account, it was written on the door that they were closing at 3:30, it was on Stratford, I was there already at 3:20 and the door was already was closed, I asked to let me in, but they didn’t even see me, I said that it was not yet 3:30 to let me in, a girl named Iren was very rude to me, it was so cruel I stood and cried at the door , I begged to be let in, and they all looked and laughed, how can you treat your customers like that, how can you not open the door at 3:20 !!!! they were all in a hurry to run home and did not do their job, I asked to call the manager and a certain Nigel Williams approached me, who began to explain to me that he could not help me in any way, he did not even listen to me, and I did not stop crying and explaining to him that I was not late, I was simply not allowed into the bank, he was like a robot of nothing human, he spoke learned phrases, I am ashamed that there is such a level of service in England and I am ashamed of you for all that there is nothing human in you !!!!”

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Posted 4 years ago

“no problems staff very understending and helpfull”

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(Car Insurance) - Posted 4 years ago

“Worst customer service. Trying to assist 98 year old in transferring funds and the process is ridiculous. They make it impossible to take the money out. This bank should be avoided.”

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Posted 4 years ago

“Has to be one of the worst of the big 4. Terrible service.”

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Posted 4 years ago

“Last week a scam company tried to take £90 from my account, Lloyd's were suspicious so denied payment. It was to do with CBD oil on offer for £4.99 Unfortunately the lady I spoke to, said that she would block them from my account, she must have forgotten because today, I wasn't so lucky, the scammers took 2 payments, one of £85 one of 89. However, I spoke to a very kind gentleman at the bank this morning, who was incredibly helpful. Usually I have to say, that until now, all suspicious activities, they have texted me immediately, even when my council tax had increased by £2 they messaged me to let me know. Thank you Lloyd's and thank you to the very kind, professional helpful advisor I spoke to this morning.”

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Posted 4 years ago

“awfull service. I've waited for more than 30 minutes on the phone and still waiting.”

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Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,123 reviews