Name: Lloyds Bank
Rating: 2.59

“Had to give one star or would have been minus 100 !!!!! I have switched Banks after being with Lloyds for nearly 30 years. RUBBISH, RUBBISH, RUBBISH!!!!!!!!!!!!!!!!!”

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Posted 5 years ago

“I tried to transfer up to 2k to my other bank account and they retained my money for security reasons. I called them 2 times and they treated me like a criminal not trusting my word or identity prove so I had to go to the closest branch and ask in person what is going on with my money. I spent 20 minutes speaking again by phone with the same guys, I had to show my full statement on my other bank showing how much money I have, etc because they didn't still trust it was me genuinely making that transfer of money! I had to spoke again with a hysterical and paranoid person over the phone who was treating me like a criminal just because I wanted to transfer MY money to another bank. This bank is ridiculous! I understand they have security rules but this was too much.”

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Posted 5 years ago

“I had a student account with Lloyds bank with a £1500 arranged overdraft. They decided to remove the overdraft without notifying me even though I was still studying at university, thus putting my account in arrears and destroying my credit score. Their attack dogs at their credit department then starting calling me multiple times a day making threats and trying to comment on my personal finances. I will never go back to this bank as long as I live. Absolutely disgusting service and my credit score is still half what it would have been even though I paid off the account months ago. Avoid at all costs!!”

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Posted 5 years ago

“After asking for advice from a Lloyds Business Manager, we followed all the steps to open an account online. After 3 weeks of back and forth, visiting 2 different branches, our account has still not been opened. 3 weeks of wasted time, no responses to voice/email messages from the Business Manager. For a large banking institution like Lloyds I find the customer service appalling. I will never be able to recommend Lloyds as my experience has been a total disaster and I am back where I started. Maria van Niekerk”

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Posted 5 years ago

“Lloyds have always been by my side :) Thank you on everything so far .”

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Posted 5 years ago

“After wasting lots of my times open my current Account and next day cancelled it,, for no reason and don’t want to explain,,why,,,”

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Posted 5 years ago

“My local branch refused me a BASIC account,with no bad credit now I have to travel 20+ miles to barclays. Ultimate money grabbers”

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Posted 5 years ago

“Very bad back office Long waiting times for someone to pickup and they transfer you many times to people who then transfer you again . So the employees there do not know what they are doing or where to transfer your call.”

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Posted 5 years ago

“very very very bad management”

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Posted 5 years ago

“Very helpful, able to answer all of my questions. Highly recommend ty”

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(Car Insurance) - Posted 5 years ago

“The service they offered was a lot cheaper than others. Thank you Lloyds”

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Posted 5 years ago

“Been with this shower for nearly 30 years. They have just got worse and worse and worse. Seems the more branches they close (which is loads) the worse their on-linen and telephone "offering" becomes. Telephone "service" simply consists of scripted nonsense, obstruction, ignorance, rudeness and a total disregard for whether what they are telling you is true/accurate. Guessing and a total disregard for honest service is legion. Seemingly, the phrase "I don't know I will have to find out and get back to you" is banned, replaced with just spouting old nonsense. Promises of compensation for spending hours on the phone doesn't arrive, they ignore Subject Access Requests under the DPA ("doesn't apply to telephone conversations", please, just grow up and stop treating customers like idiots). In summary: even for a bank, truly, deeply awful service. Totally lost the plot and getting worse and worse. Avoid at all costs. What idiot bailed this lot out? Should have left them to fail as they so thoroughly deserve.”

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Posted 5 years ago

“Worst Customer service ever. They required me to provide a document to the local branch for verification check and i did, 17 days and they still haven't sent it to Head office, When i call them , they state its not our problem if we haven't received yet, So i need to go to the branch again find the same person to give the document again, What a waste of time, Definitely i'm changing my bank this week.”

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Posted 5 years ago

“Way too much security. Constantly locked out of mobile and internet banking. Trash”

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Posted 5 years ago

“good customer service, and got what I wanted.”

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(Car Insurance) - Posted 5 years ago

“Lloyds have taken all available funds and terminated my overdraft facility, not willing to reinstate even when ive told them I need the overdraft to pay for my dads funeral which has just taken place, they have left me without any available funds for the month until I next get paid meaning I cannot pay my rent, food shopping or petrol to get to work. when I called the bank they said this was my own fault and they were not prepared to help because the computer said no. My monthly salary nearly £2,000 a month goes in to this account so they can see it is funded regularly and still no one is prepared to help, meaning I cant even pay for my fahers funeral”

Helpful Report

Posted 5 years ago

“Lloyds have taken all available funds and terminated my overdraft facility, not willing to reinstate even when ive told them I need the overdraft to pay for my dads funeral which has just taken place, they have left me without any available funds for the month until I next get paid meaning I cannot pay my rent, food shopping or petrol to get to work. when I called the bank they said this was my own fault and they were not prepared to help because the computer said no. My monthly salary nearly £2,000 a month goes in to this account so they can see it is funded regularly and still no one is prepared to help, meaning I cant even pay for my fahers funeral”

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Posted 5 years ago

“"Disgusting and rude staff , worst bank ever. Treat you like a criminal trying to get your own money. Shocking”

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Posted 5 years ago

“Michael Huke a senior manager at Lloyds Bank HQ Bristol a record of his nefarious activities, each reported to Lloyds Bank and the Police where applicable. View ‘Michael Huke’ and ‘Banker Behaving Badly’ on YouTube and/or Google and witness his despicable conduct, (featured in a TV documentary to be broadcast soon). 1. CCTV of Michael Huke shouting threats, abuse and videoing his neighbours at their premises. 2. Assaulting neighbours physically and verbally, captured on CCTV and audio. 3. Offensive and unlawful TEXTs sent by Michael Huke…….. a) TEXT ‘My (Lloyds Bank) secretary gives me a blow job when I’m allocating bonuses’ b) TEXT ‘Kompany and Fernandinho (Manchester City footballers) are Northern black c*nts’. c) TEXT ‘Antonio Horta Osario (Lloyds Bank CEO) has no balls because he was off sick at the ‘Priory’ for 6 months suffering from a nervous breakdown. d) TEXT claiming ‘He would wind up 2 occupiers from the commercial site opposite his house (that he wanted gone) so much, he would let them Twat him and then get them done’. Plus more TEXTs of a similar grossly offensive nature. 4. When asked by friends the wealth of his landowner neighbour (that he was in conflict with), he answered ‘neither the landlord or his wife bank with Lloyds Banking Group and never have had accounts with us’. Within his ‘position of trust’ how did he determine that information, had they banked with Lloyds he would surely have snooped their accounts? 5. He was prosecuted by the local authority, when caught on covert CCTV watching his dog defecate outside a neighbour’s premises and not clear it up, in spite of being asked to. 6. He signed an ABC (Acceptable Behaviour Contract) issued to him jointly by South Gloucestershire Council ASBO team and the police. 7. Michael Huke received a solicitor’s letter from the owner of the commercial site opposite, warning of legal proceedings if he trespassed on the site again. He confided to a colleague that he would lose his job at Lloyds Bank if that happened, he hasn’t trespassed since. 8. He attacked a 71 year old man who’d parked briefly on the road outside his house; the incident was captured on CCTV also witnessed and video/audio recorded by a bystander. 9. The 71 year old victim of the attack and one of the witness’s (who’d videoed the attack) were months later arrested and held in custody, after the video of the attack had been uploaded onto YouTube, (by persons unknown), the charge was ‘uploading the videos’, (which were/are factual and not menacing in character) ‘because it discredited Michael Huke in front of his staff and jeopardised his job at Lloyds Bank HQ Bristol’. After interview they were released and no charge was pursued. The instigation of this wrongful/false arrest was likely influenced by Lloyds Bank as stated by Noel Edmonds, or Michael Hukes uncle a senior Freemason or incompetent/corrupt members of Avon and Somerset Police, possibly a combination of them all. Lloyds Bank has been apprised of the activities above which has brought Lloyds Banks name into disrepute; does Michael Huke represent Lloyds Banks values? He is presently still clinging onto his job at Lloyds Bank? You’re views, opinions, suggestions and advice would be greatly appreciated.”

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Lloyds Bank Reviews