Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,178 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 4 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with lloyd s bank been with them for years”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Absolutely amazing bank, customer service is great, easy & simple use of the app and great to manage finances and savings!”

Helpful Report

Posted 4 years ago

“The worst UK bank there is. Absolutely dreadful. I have been with this bank for a decade and I can not WAIT to leave. They are absolutely dreadful. Dreadful dreadful dreadful. Anyone is better than Lloyds. Terrible online banking, terrible lending, terrible mortgages, terrible customer service if you can even reach someone. It's safe to say I will never touch this bank again once I've left. 1 star is generous. Dreadful interest rates and dreadful attitude. Worst bank in existence.”

Helpful Report

Posted 4 years ago

“easy to obtain was informative and a success”

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(Car Insurance) - Posted 4 years ago

“Try to contact anyone to get refund i.e. charge back on debit card.get no help what so ever.i am changing banks as soon as possible,they are tripe!”

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Posted 4 years ago

“Everything was clear and helpful and didn't take long to put me on the right policy was not as expensive as what saga who I'd been with for a long time quoted me so I'm ok with it, but will check out when policy is up for renewal other quotes with go compare”

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(Car Insurance) - Posted 4 years ago

“Had to speak to an advisor on the banks automated service which is great but Umar who I spoke with today was efficient.no fuss.dealt with my problem and professional.I was impressed by how quickly I got through as well.Thankyou for a great service.”

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Posted 4 years ago

“Take more money for my loan”

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Posted 4 years ago

“Glitchy, keeps logging me out. It made 2 payments from my account while It logged out. Very poor MUST DO BETTER”

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Posted 4 years ago

“I’m currently locked down for 10 weeks I expect this to carry on cause of age and illness,I am assuming a rebate of some sort as in 10 weeks I’ve travelled very little ?”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I have been banking with Lloyds for many years and I have never had a problem. Today(29/05/20) I went in about 1120 -1130ish to deposit some cash. The woman in a suit greeted me and when I told her I was depositing she directed me towards the paying in machine. Now normally this wouldn't be an issue but last time the machine rejected a lot of new plastic notes because of creases or folding, so I told her this. I had my purse in my hand at the time and she looked at it and said 'I suggest you get a new purse'. What???? how personal was that? To make matters worse, while I was at the window dealing with the cashier, she came up and asked me who had given me the money!!!! Surely this is not only unprofessional but also a step over the mark? I have never had a negative experience with my local branch, (Oakham), in fact I would go as far to say they have been absolutely great with all my dealings with them. The staff have always been friendly and uber professional. Today, the 2 staff on let me down. I hope this was just a little glich as I would normally totally recommend Lloyds.”

Helpful Report

Posted 4 years ago

“Really helpful kind customer service, great advice great service would recommend to other people treat their customers with respect good service on the phone and in the bank.”

Helpful Report

Posted 4 years ago

“Such a great service! I recommended Lloyds Bank for my brother and they didn't put me down. I have spoken with the adviser under the name Sam and he was helping me with all the questions. Absolutely professional and knowledge.”

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Posted 4 years ago

“I really can’t praise Lloyds bank enough since this lock down , I am totally useless on my iPhone and without Lloyd’s I really don’t know what I would have done, I just phone a number and my money is transferred, my husband is with Barclays and he is so impressed, thank you so much Lloyds”

Helpful Report

Posted 4 years ago

“I opened a bank account, they told my aplication is successful but after a second review a week later they told me they will close it, they should've told me in the beginning they can't do it.”

Helpful Report

Posted 4 years ago

“I pressed pay someone new. Red box appeared asking me to update my profile. I checked my details on my profile, everything was correct. The system will not allow me to pay someone new. I went back into my profile and retyped the same telephone number that was there to see if that will sort it, but no. I called Lloyds. I was told that the tel no. I typed will take 48 hours before I can use the account. I have had to transfer all my money to another bank account in order to make payment to my creditors. Lloyds Internet Banking is RUBBISH. Lloyds bank should be closed down and stop them form trading in UK”

Helpful Report

Posted 4 years ago

“They really are the most horrendous bank! We have baked with them for two years. We were outsourcing our payroll and decided to bring it in house. We recruited a finance manager and completed and sent the forms for her to have full delegate access for two of our four accounts. The forms were received by Lloyds 9 weeks ago. 4 weeks ago we tried to set up workers but it turned out both full delegate accounts were set up as view only. I called and they checked the forms and confirmed they had been completed correctly but not setup their end properly. They explained that this would be logged with the Internet banking department and they would resolve. 1 week later... still no news and I had to call.... they apologized and 2 days later 1 account was set up correctly but the other one still wrong. I called again, they said it would be resolved.... 2 days later no news. I called again and they told me they didn't receive the form.... interesting as they were in the same envelope and previously confirmed both forms were completed properly. At this point I logged all the issues as an official complaint. 3 days later still no news so called again.... by this point we had to pay the outsauce company to run the payroll for another week costing us £150. I was told the form was filled in wrong for the remaining account despite been assured they were both correct 2 weeks before. They said they would need to email me another form. Next day still no form... another call and they finally emailed the form. This was a complete joke as due to lockdown we now had to complete and post to each director. The good news (or so we thought), was they called and said if we email the competed form over they would change the account. So we did this and emailed over n the Friday 15th that night they called and said the copy wasn't good enough (it was completely fine but we did another copy and i told photos and resent on Saturday. Monday..... still no news, emailed again, no response, emailed again today (Tuesday)..... still no news..... another payroll missed. Dont go with this bank!! They are the worst bank I have ever dealt with. We are in the process of moving.... this is how they treat business with £5million turnover!”

Helpful Report

Posted 4 years ago

“I am awaiting funds to be transferred from a Lloyds Cash ISA paying a paltry 0.1% interest into a Schroders account. This has been ongoing since 6th April some 27 working days. The rules are 15 days then compensation applies. However try getting anyone at Lloyds to listen. This is a very poor performance.”

Helpful Report

Posted 4 years ago

“Very satisfactory service & very good value for money.”

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(Car Insurance) - Posted 4 years ago

“I feel disappointed and fustrated with the poor response I ahve recieved from the advisers working for Lloyds Bank. I have rang numerous times with the same enquiry and I have had a reluctant response to help me move forward. I will be cancelling my card and account with Lloyd’s Bank and will be changing to a different bank. I do not recommend Lloyd’s Bank for the younger generation as I feel as though it’s clear they have no interest in treating their younger account holders with the same level of respect and focus as those who are older, from speaking to their advisers over the phone this was very apparent.”

Helpful Report

Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,178 reviews