Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,123 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Very poor internet service. Always having problems with 4-digit password that is supposed to be sent to my mobile phone. Today I phoned via landline and gave all info requested and then passed to someone who can't help and then transferred to someone else with a waiting time of one hour. I am exploring if it is better to close Lloyds account and open a new account with other bank.”

Helpful Report

Posted 3 years ago

“I have never seen such worst staff in a bank branch ever. I had bad experiences with online customer support but face to face it was my worst experience so far where i was seeing how bluntly the staff was lying. It happened at their New Malden Branch in London. Two female cashiers and the branch manager are either totally unqualified or dont know how to behave with customers. My wife and I was discriminated by two female cashiers, and ewere given wrong information. I then wanted to speak with manager to complaint about the staff and you know what happened? the manager started shouting on me without even listening to me, because the cashier lady who gave me wrong info despite me telling her i have already spoken with Lloyds customer support team on phone and that they are wrong. She then went into the manager's office and told him lies, and later on i proved it to manager that she was lying and manager started justifying that he saw tears in her eyes etc etc . I bet LLoyds team have access to cctv recordings and audio converation we had on cashiers windowto see what happened that day, and can see how their staff is behaving with clients. The manager also refused to register complaint and told me to do it online or by phone. I have already reported it and will update once i have the feedback from LLoyds complaints department and after that i may also name the staff. I have been with Lloyds for over 8 years, only one issue that i had in Worcestor park London branch where manager refused to accept my Id card as a proof of identification, but i didnt report that time, but this branch is full of raciest people to be frank. Complaint register with the department and also closing my account with Lloyds once the complaint is resolved.”

Helpful Report

Posted 3 years ago

“Very efficient all aspects of their businesses,it is carried out with the utmost professionalism . They do what is says on the policy.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Lloyds do not ever answer the phone - I know we're going through a pandemic, but this should not impact Lloyds to the extent whereby they have become completely useless to assist. (p.s I know there are good people at Lloyds, this review is more focused at those at the top making the decisions - pull your finger out, help your customers and your staff who are on the ground trying their best!) Every single month I recieve a letter containing 8 pieces of paper, stating that I owe a small amount of money on my Club Lloyds account (monthly account fees). 10+ calls later, tweets & attempts to pass recovery screens and I'm still sitting here unable to move forward with this - I just want to close the account and NEVER have to deal with a high street bank again. Furthermore, a negative credit entry has been published to my credit record every single month for the past 8 months, and I have absolutely no way of correcting this - this has had a dire impact on my ability to apply for a mortgage or credit options, and at 25 years old, this is appalling. Update: Today I FINALLY got through to someone, a nice lady who did their best to assist me, unfortunately they couldn't take payment from me because my account had been referred to the collections team. The lady made 5 attempts to phone various different numbers, however all of these numbers were closed, so despite the lady trying her best to help, she was powerless in the matter and so I'm still at square 1. My average working day starts at 8am and ends at 8pm, I don't have time to call Lloyds and wait in ridiculously long call queues. I'm extremely disappointed, and quite frankly if a debt collector turns up at my door for what will no doubt be £30, I will literally make my crappy Lloyds card ricochet off their vehicle. Thanks for nothing, you're not a bank that cares. Oh and btw the reward that SHOULD come with the card never got sent to me - The gourmet society card.. haha... Update 01/03/2021: A member of staff at one of the branches was able to provide me with sort code and account number, alongside a reference for the collections department, so I hope that this is my last ever interaction with this bank. I'm still very bitter towards this situation because the member of staff at the branch initially told me that the account had no negative charges on it, and had to make several calls to move this forward. Right now, I have a bad credit score which is going to take many many months to improve, in addition the Lloyds benefit which I should have been sent earlier in the year did not ever make its way to me, so I've effectively been paying for a sub-par service. The amount of £12 was referred to your collections team!! Seriously, £12!! You bloody spent more than that in paper lol, think of those poor trees that are getting cut down just so you can tell me that I owe a lousy £12... You literally ruined my credit score for what is the equivalent of 2 sirloin steaks in a supermarket. Conclusion: I don't think I'd ever bank with Lloyds again - I'm appalled by how bad your phone's are managed - there is a pandemic for goodness sake, why is the service so bad to the extent whereby ones only option is to visit a store!! No one wants to sit on the phone for 30+ minutes, it's ridiculous. First direct are a great bank, who go out of their way to provide an amazing service, I've never had to wait longer than 3 minutes to speak to someone - take a leaf out of their book, they are doing banking right! You'll probably never respond to this review but hey, I hope it helps someone in their pursuit to pick a good bank :)”

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Posted 3 years ago

“Lloyds bank employees(particularly Southampton -above bar branch )are very professional and helpful. Today I had an amazing experience meeting Rashida Khan. She was very responsive to all my requests regarding my personal account and she help me to resolve all my requests. Thank you very much Rashida and team. Catalin”

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Posted 3 years ago

“Easy to setup , great price . No nonsense company good name .”

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(Car Insurance) - Posted 3 years ago

“I don't normally do this, but I just had the worst customer experience of my life with Lloyds Bank. After waiting for hours to speak to a representative, the customer service managers I spoke to were so dismissive and unhelpful (one actually hung up on me, forcing me to start the process all over again) and I STILL can't even access my own money! I am truly exasperated.”

Helpful Report

Posted 3 years ago

“Just bean to Lloyds Bank at Daventry rd coventry for help for my husband filling in a bank form for a check deposit as he has Anxiety and is disabled a lovely Ladie called Surb Jagait helped him and filled all forms for him .he previously whent to one on Foshill rd coventry and the Manager said Take it to your doctors very Rude and ignorant so thank you so much Surb for sorting everything out and shame on Foshill rd bank manager”

Helpful Report

Posted 3 years ago

“Absolutely terrible business banking service. I enquired about a payment I received from a client which was less than what I received. Was transferred to three different department and I am still on hold after 45 minutes. Ridiculous for such a well established brand”

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Posted 3 years ago

“Like all insurance companys they apply the policy put an increase every year even when you have not claimed The ade all the same”

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(Car Insurance) - Posted 3 years ago

“No customer service it’s horrendous”

Helpful Report

Posted 3 years ago

“tried to make a bank transfer then the site shut down and locked my on line banking spent hours and hours trying to get through to lloyds to sort it out kept me hanging on , gave up in the end , terrible service”

Helpful Report

Posted 3 years ago

“Spoke to a lovely lady called Jordan this afternoon regarding bank transfer. She was not only affeciant but also someone who was happy to offer other assistance if I needed it. She came across as someone who genuinely cared. So very refreshing and rare in our time. Lloyds should be proud to have her as a valued staff member. 🏆”

Helpful Report

Posted 3 years ago

“Rude arrogant staff, 1 staff member would not serve me and said she did not deal with international payments, but i later found out she did and so the manager was informed, at the time i informed her i was dyslexic and needed help with completion of this transaction, but she sent me to another staff member”

Helpful Report

Posted 3 years ago

“Long time customer with Lloyds,car insurance same as all other things I do with the bank.good service all round.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“I have business, personal. credit card, Insurance and mortgage with Lloyds Bank. However, every time I have reason to contact with them, I feel that they simply don't care. I had occasion to set up a new business account recently, was sent to a branch only to be told I needed to apply online or on the phone (total waste of my time). I started to do the online application but had some questions, I phoned, the person I spoke with lacked knowledge and was dismissive. I subsequently set up an account with a different provider simply and easily. I may consider moving all my business elsewhere as am totally fed up with sub-standard service and speaking with staff who don't care.”

Helpful Report

Posted 3 years ago

“They have stopped my account (because of fraud they say), I cannot access my money. I simply tried to move money from my account to my savings and that was enough for the to lock my account! I cannot even buy groceries. I am now on hour 4 of hold and still no further forward. They have me over a barrel as I have to keep holding in the hope that I will eventually get through to a human. But four hours now and still just ringing and saying, "thank you for your patience, please continue to hold and we will be with you as soon as we can" Shocking! Looking into it, I see that the CEO fired a bunch of staff and is now quitting this year, so I guess we have Antonio Horta-Osorio to thank for the lack of service we are all experiencing!”

Helpful Report

Posted 3 years ago

“Really and truly an awful experience with Lloyds bank Cornwall. Had a business account with them for my llc. They randomly closed it but left no indication as to why they closed it. When a client tried to pay me I found out that they had closed it. Proceeded to spend 45 minutes on hold to speak with a representative who.... could not tell me why they had closed the account but recommended that I go into a branch where.... They put me in an office on a phone for an hour so that again- no one could tell me why they had closed the account. (Explanation from the representative: it was “weird”). I finally gave up and asked them just to open up a new account. Another hour on the phone. Another waste of my time. Avoid this bank at all costs. Plenty of better banks out there with decent customer service...”

Helpful Report

Posted 3 years ago

“Please please avoid this bank at all costs as its staff are unable to respond to you as a person on the phone but to pass you around endlessly, do endless security each time you reach another person and then still not help but pass you elsewhere the cut you off for the fifth time!! Wasted 13 hours on the phone mostly waiting and still no help. In the branch they work on tiny tablets and if the don't work neither do the staff they send you home!!! After a nice wait outside first. Also all the outside ATM;s are always out of order yet across the road Nat West work 100% of the time. Is it a to make people use Nat west so staff don't have to fill up their machines?? Why no live chat on the internet bank to sort queries?? 0/5 is far far too high a score for NO service or help.”

Helpful Report

Posted 3 years ago

“Appalling waiting times”

Helpful Report

Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,123 reviews