Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.58

2.6 Rating 1,142 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

Grace Roman

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“"THE BEST"”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"So far so good. They provide the best service ever."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“I had to ring Lloyds about a banking app issue.Member of staff was very helpful and very patient which is good as I am very stupid! I always try to put myself in the position of the person who answers my call as they must get fed up with customers asking the same question day after day I also use our Newcastle under Lyme branch ,I recently spoke to Lindsay who was very kind and sympathetic.Well done Lloyd”

Helpful Report

Posted 1 year ago

“Worst banking experience I’ve ever had. Went into the local Liphook branch to open a joint account. They managed to open an account under my name but couldn’t add the second person. Appointment was running over so they were very keen to fob me off and lost interest very quickly. Lady then registered a complaint on my behalf on why the ‘system’ wouldn’t let her add a second person. I’ve just phoned for an update three and a half weeks later and the complaint hasn’t even been allocated to someone for review. Utter shambles.”

Helpful Report

Posted 1 year ago

“Moved area updated address at branch with paperwork, my current home is apparently that of the actual branch now, I sleep in the vault I guess? Money trapped in my account, blocks on incoming/outgoing payments and debit card without notice or reason, turned out to be a mistake. Complaint handler compensated, and informed me that account restrictions removed to be able to transfer money and accept incoming payments again. No this had not been completed, as I attempted to transfer out afterwards. Mental health disabilities affected majorly, resulting in major impacts. Gender assumption issues by call staff, regards use of incorrect pronouns even though my name is clearly female?”

Helpful Report

Posted 1 year ago

“I have unfortunately been victim of a scam so I have been asking for a charge back few times but Lloyds bank did not help me at all, on the website they write '' we are here to help'' all lies! I have been client for over 6 years and I expect help from my bank in situations like this! My credit card company accepted the charge back and refunded the money, so why the Lloyds bank did not do the same?? Very disappointed, I will be closing my account shortly and transfer my funds to another bank!”

Helpful Report

Posted 1 year ago

“Diabolical treatment of a vulnerable customer they lost me over £40,000 through fraud and scams because they were incompetent and didn’t do their checks they are inconsistent with their procedures. They don’t communicate properly no one knows what they’re doing and now they’re refusing to let me close my account which is absolutely incredulous avoid like the plague. They need to work on the customer care and staff training.”

Helpful Report

Posted 1 year ago

“Worst experience for something simple, unable to confirm some account data, with multiple calls and different (assured) answers: all different, all wrong. Until I managed to find a bank statement that proved their systems is wrong. Not sure if I’ll stay a costumer for long. Costumer service was not the brightest.”

Helpful Report

Posted 1 year ago

“UPDATE!! DOWNGRADING TO A 1 BECAUSE WHEN IT COMES TO FRAUDULENT TRAVEL AGENTS THEYVE DELIBRAYELY JUST LIKE NATWEST MADE THEIR SYSTEM SO YOU CANT TRY CLAIM BACK ON HOLIDAYS/FLIGHTS WHICH IS A LEGAL RIGHT!!!!”

Helpful Report

Posted 1 year ago

“I was on the phone for 73 minutes, spoke to two advisors, both of whom in turn spoke to other colleagues in endeavour to sort out a minor problem. Both of the female advisors were polite. My problem was that I was unable to move money from my account to another account of mine in a different bank. It appeared there was a 'marker' on my account with out any reason in my notes. My serious concern is that when I was passed onto another department I joined the telephone queue again and had to wait to be connected and had to go through security and my story again. There is no joined up system. Secondly why can the problem not be sorted internally without me hanging on for almost an hour and a quarter with a call back when the problem is sorted. A final point for all UK banks. If you are experiencing a ' higher than normal' number of calls whenever I call, it is normal! So take action.”

Helpful Report

Posted 1 year ago

“I rang a customer service advisor today named Abbey. She was very patient with me in a delicate situation and dealt with things very professionally and sympathetically. I hope she gets the recognition she deserves!”

Helpful Report

Posted 1 year ago

“Fraud dept exposed me to potentially having my account stolen themselves. I tried to transfer from my own account into another account in my name. It was held by their fraud dept and had to phone a number. I spoke to 2 people on phone each time going through their security questions, but they could not release the payment. Over an hour later I was told to go into a branch to get it released. At a branch I spoke to 2 further people who had to phone their dept themselves and was passed the phone onto me to go through their security again. While on phone I was passed to another person and went through the same security again. They still could not get the payment released. Since the payment did not go through, I was told to put the payment through again. All this time I was in an open planned branch being asked personal and sensitive questions where anyone coming and going can hear, more than once. I always used online banking at home and never on a device that leaves my house. In branch they wanted me to log onto my other account on mobile to prove that the other account was mine. Which means registering a portable device for my other account so if I lose my mobile it would be easier for someone else to access my bank account. Obvious no one knows what they’re doing since I was kept being passed from one person to another. I didn’t get to do what I set out to achieve and I’m out of pocket having to pay for parking for several hours.”

Helpful Report

Posted 1 year ago

“I have banked with lloyds for over ten years my mental and physical health has suffered in recent years due to trauma leading to ptsd and blackouts lloyds are fully aware of this because I had a black out lost a coat and a phone along with my bank card and reported it lloyds closed my account froze my money leading to my going into hypoglycaemia and having significant stress to add to my condition lloyds knew I had type 1 diabetes and yet froze my money so I could not access it when I rang they said they would transfer the money to someone for me yet this was not done”

Helpful Report

Posted 1 year ago

“Contacted Lloyds Bank at 1730 hours and finished nearly two hours later after having to complain, be passed to four separate personal banking staff and a credit card call centre after automatic monthly payment for printer ink was stopped when automatic banking system failed to update all my monthly payments when Lloyds issued a new replacement debit card . Staff tried to block complaint repeatedly by interrupting and saying it was a matter between myself and a retailer. I have been a customer since 1989. No respect. Very few pleases, thank yous or promises to expedite resolving Lloyds problems. Finished call saying it would take 40 days to investigate and they might not bother to reply, if they thought it was not necessary.”

Helpful Report

Posted 1 year ago

“I have found that I can log onto my account in the mobile app if connected to Wi-Fi but not when using mobile data The lady that answered the phone when I rang to ask about this told me first that it only worked over Wi-Fi Then said it was my device as it will work over mobile data. I’m left not knowing which is the right answer. Most important to me is the fact she interrupted as I tried to explain, became impatient to the point of rudeness. I’m still waiting for my debit card to arrive but after this experience I’m already checking out the switching service”

Helpful Report

Posted 1 year ago

“The worst bank in UK. From the time I opened account till today this bank has been the poorest customer service in UK. Weather in branch in Chelsea in London where I opened the account till today dealing with customer service on phone this is worst bank in UK!. I have closed my account with Lloyds today because they wasted so much of my precious time and energy for little things which other banks deal with effectively. Other banks in Uk have great customer service on phone or in branch. I have only ever been to Chelsea branch in London and it’s the poorest customer service for 15 years! On phone terrible misinformed idiots work for Lloyds who make life difficult and contradict each other.”

Helpful Report

Posted 1 year ago

“simply simply appalling. today i transferred large amounts of money to banks and building societies . telephone service beyond terrible . the list could go on and on . just not fit for purpose”

Helpful Report

Posted 1 year ago

“I was doing my internet banking this early hours of the morning, as this stupid bank is not automatically transferring my money over to my other accounts and paying the bills being a bank holiday. So I decided to rearrange everything so I can get this out of the way. Trying to transfer money over to an account where the interest comes out every month being on zero, I tried to correct this and as I tried to pay it, I get a message popup saying my payments have been placed on hold and to ring the fraud department at 2:30am in the flipping morning!!! I called it and I have over an hour to wait to speak to someone. I am extremely angry at this system they have in place, for the fact that while doing this, I was not even setting up any new bankers orders but only adjusting things. Everything is saved onto my online banking! WHY THE HELL AM I ASKED AT THIS OF THE EARLY HOURS DO I HAVE TO PHONE TO CONTINUE TO DO WHAT I WANT TO MY OWN ACCOUNT!!! I MEAN TRIED TO MAKE A PAYMENT TO MY LLOYDS CREDIT CARD, LLOYDS CREDIT CARD FFS AND THEY STOPPED THAT PAYMENT!! THIS IS DISGUSTING AND UNPROFESSIONAL! I Can't do anything now until the morning which is gonna waste my day as I have to work on bank holiday and I will losing money wasting my time phoning this bank up >:( I've never complained about Lloyds and I've always recommended others to them and now. No more, you have now got angry customer who will not be recommending anyone to you.”

Helpful Report

Posted 1 year ago

“"Lloyds have closed their branch in Faversham, so I would have to travel nine miles to their nearest branch and incur parking charges or public transport costs so to do. Faversham is a market town without any high street bank branches, it has a catchment area of 38,000 and growing fast with over 5,000 new homes planned. How would I want to deal with an organisation that turns its back on our lovely market town? As for their insurance, they have no business being in that service industry, for them just another opportunity to prey on and profit from their client list. Lloyds Bank was one of the finest in the land, no more, sad to say."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Quick and easy to set up , best price I could find for the cover I got"”

Helpful Report

(Car Insurance) - Posted 2 years ago

Lloyds Bank is rated 2.6 based on 1,142 reviews