Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“I was at Lloyds Bank Gravesend Branch this afternoon. I was so impressed and very delighted of the service that the lady rendered. When I was about to enter the bank when she approached me with a professional manner with a smile. If I can rate the services the she gave me I will give her more than hundred percent of her customer service. Very straight forward transaction while explaining to me the changes of the services that the bank will implement very soon. I am very pleased today really! HATS OFF to you Lorraine PArker! YOU'RE a STAR!!!”

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Posted 5 years ago

“I questioned a transaction from my bank account. Both the company that the money went to and Lloyds bank were not able to help me. Lloyds claimed the money went to the company and the company claimed they did not receive the money. I was out of the country and not able to attend to this within 120 days so Lloyds advised me that their system only allows disputes to be logged up to 120 days back and that there was nothing they could do. I was very disappointed to find that Lloyds would not help me and that money was taken out of my account and there is nothing I can do about it. They said it was not fraud as I gave my details to the company, which was true but the company claim to not receive it. Seems like a serious issue to me that money can go 'missing' like that and I am the one that is paying for it.”

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Posted 5 years ago

“I bank with them too . So it’s was easy to have priemum come out..plus it’s the cheapest out the and I drive a14 plate kuga . Just hope priemium is same next year. And I will b staying with them”

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(Car Insurance) - Posted 5 years ago

“Totally rubbish, very poor customer service, not helpful. Never recommended .”

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Posted 5 years ago

“Awful customer service 1st My new credit card arrived with the incorrect name on I phoned customer services the lady laughed and said a new card would be sent I'm still waiting for that card and a pin number so currently can only use it for on line shopping!! 2nd I lost my debit card reported it and told a new card and pin would be sent within 7 to 10 days The card came after a few days the pin never did so called customer services who said it had been sent but would send another that took 2 weeks when I asked the advisor how I was supposed to get money out to live i was told sarcastically to go to a branch with ID I advised my working hours are the same as bank opening hours, his reply was you will just have to wait then. I would not recommend Lloyds bank to anyone.”

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Posted 5 years ago

“I apply a cridit card who give me a £4000 so i supposed to buy a new car with it which is help me so much for my new job unfurchinatly they took all mony back than they offer me £500 so not happy at all with this service”

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Posted 5 years ago

“I just want to say thank you to Lloyds Bank staff for helping with the fraud on my account. Really appreciate your help today!”

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Posted 5 years ago

“Absolutely disgusting service i had £5k transfered to my account and these losers decided to close my account over concerns for the amount paid in no explanation i went to the branch tp transfer the money to my other account as i had no access or online banking only to find they.d blocked the account and withheld my money until i could prove my entitlement to it.failing the proof they will end up keeping it is technically know as stealing.nice one Lloyds AVOID AT ALL COSTS”

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Posted 5 years ago

“At the Wimbledon branch the other day I was really helped by Mrs Emanuel okwera, he was fantastic professional, delivered a Brilliant costumer service. Thank you”

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Posted 5 years ago

“I authorised £32 for a ticket 11/05/18 for an online seller & £59 left my account & no ticket was sent to me. Contacted Lloyds by phone, told to go in branch. Went in branch, told to call Lloyds customer service. Who said they could do nothing & try the merchant. If I had not received ticket or refund in 14 days to contact them again. 6/6/18 I contacted Lloyds again as the merchant admitted they had no ticket & refused to refund me the money. Merchant was reported to the Marketing Authority & the police I might add. Both of whom said my bank would help. Lloyds saud 6/6/18 I would be refunded under their direct debit card protection scheme goods not received. 25/9/18 I still had not received refund or reimbursment. (Nor ticket). Called Lloyds again, who directed me to direct debit card disputes. Again, 13/11/18 I was told I would be reimbursed the £59 & I wasn't. Long story short: it's been 11 months & Lloyds still have not reimbursed me the £59; complaints case manager Jodie Bird does not return calls; I have closed my Lloyds account & involved the Financial Ombudsman. UK Financial Ombudsman contact number is 0800 023 4567; for those in a similar situation.”

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Posted 5 years ago

“very helpful company when I had an unexpected bounced bill they helped me and fully understood the circumstances”

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(Car Insurance) - Posted 5 years ago

“The Manager Marion at Billericay Branch is Brillant,she goes out of her way to deliver an efficient professional customer friendly service .Everytime I go into Branch I want to smile.”

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Posted 5 years ago

“Worst bank. I could not get a bank statement abroad and they blocked my account asking me to spend £2000 pounds to verify my identity after giving them every personal info over phone call to resolve 4k I have in my account. meaning I'll get just 2k after travelling. that's the worst math. 2nd time I could not get a bank statement abroad and could not apply for a Visa just cause they refused to release my account.”

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Posted 5 years ago

“Very easy to deal with.”

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(Car Insurance) - Posted 5 years ago

“Waiting for an online payment from a friend they say it takes 24 hours to set up????? my bank.... get a code and it's instant!!!”

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Posted 5 years ago

“The manager Mr Jason in firth park branch very helpful and customer focus”

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Posted 5 years ago

“Absolutely Rubbish Customer Services, I have a very high quote for a new car that's the same, but to cancel mid term they want another £120 just to cancel, when you call Customer Services, you can get put on hold for up to an hour, and still end up with useless information, I would never recommend LLoyds again, next step change Bank. been waiting for 4 day for Customer Services to call me.”

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Posted 5 years ago

“One phone explained everything about my new car insurance policy and It was done 🙂”

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Posted 5 years ago

“Bad experience! I had a fraud last week and I lost £398 that the bank doesn’t want to refund me. I don’t deserve this treatment! The bank didn’t protect my account, didn’t send me messages advising about fraud.”

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Posted 5 years ago

“I was shocked to find that I had possibly been scammed and I freaked out and called the fraud team to only have all my worries settled by Kev, who helped me out, was polite and even put up with my panicking. It’s people like him who really deserve the world and I am so grateful for his help. If you see this Kev thank you”

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Posted 5 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews