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Lloyds Bank Reviews

2.6 Rating 1,177 Reviews
39 %
of reviewers recommend Lloyds Bank
Company Reviews Questions Metrics
2.6
Based on 1,177 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Lloyds Bank 4 star review on 18th April 2025
Jack James
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Keith Batty
Verified Reviewer
“"I was annoyed that I had to pay \u00a325 every time I made an alteration to my policy e.g. change of occupation and change of car."”
Helpful Report
(Car Insurance) - Posted 2 years ago
Anonymous
Verified Reviewer
“"No hanks"”
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(Car Insurance) - Posted 2 years ago
Nicola
Verified Reviewer
“"No problems insuring my car with Lloyds , the annual premium was excellent value , unfortunately I used a Cashback site , offering \u00a330 cashback never honoured the cashback , it was showing \u2018pending\u2019 in my account for 6 months . I raised a ticket at 3 months then 6 months after being investigated it was apparently \u201ctoo long \u201c to trace . So can\u2019t fault the premium I paid for Lloyds , although had I received the \u00a330 cashback it would have been brilliant BUT NOT LLOYDS FAULT . Would go direct to Lloyds for car insurance quote next time sue soon . "”
Helpful Report
(Car Insurance) - Posted 2 years ago
Anonymous
Verified Reviewer
“"Lloyds Bank was chosen from a comparison site. The change from my previous insurer went smoothly. The premium was competitive for the cover provided."”
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(Car Insurance) - Posted 2 years ago
Anonymous
Verified Reviewer
“".\r\n"”
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(Car Insurance) - Posted 2 years ago
Anonymous
Verified Reviewer
“" Good insurance company. No complaints at all . \r\nUnfortunately they are expensive so may not use them again "”
Helpful Report
(Car Insurance) - Posted 2 years ago
Adrian Page
Verified Reviewer
“"Fine, but a bit unclear how to make a claim if needed"”
Helpful Report
(Car Insurance) - Posted 2 years ago
Sandra
Verified Reviewer
“"I have had to request a letter from them 3 times to be able to claim my excess back and I still haven\u2019t received the correct letter and this has been going on for 4 months"”
Helpful Report
(Car Insurance) - Posted 2 years ago
Anonymous
Verified Reviewer
“"Easy process to go through"”
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(Car Insurance) - Posted 3 years ago
Tracey
Verified Reviewer
“"When I rang to cancel my policy over the phone as I had sold my car, firstly the person on the other end spoke so quickly that I had to ask 4 times for them to repeat themselves more slowly. Despite having 3 month left on the policy, I was informed that there was a cancellation fee of over \u00a360, but as I only had around \u00a334 worth of credit, they would only charge me that for the cancellation fee. And they acted like they were doing me a favour. Please check small print carefully when choosing insurance, because I was unaware of any cancellation fee. When I had done similar with Hastings Direct the previous year, there was no fee, despite only being insured for 2 days with them."”
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(Car Insurance) - Posted 3 years ago
Anonymous
Verified Reviewer
“It is 4* thanks to Sue S. in Hitchin Branch. I had a bad experience in WGC branch. Where I believe The lady is the Bank Manager after having 3 passports, divorce paper and driving licence still refused to change my name! I did it much easier with Nationwide or DVLA. But apparently they are harder to please!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“"It's very expensive insurance company"”
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(Car Insurance) - Posted 3 years ago
Ceddy
Verified Reviewer
“"So far had no need to speak direct with Lloyds, but getting the policy etc was very easy."”
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(Car Insurance) - Posted 3 years ago
Anonymous
Verified Reviewer
“"I have no problems with the company or the policy, but is it really necessary to waste 10 minutes of my time when I\u2019m only changing a car .\r\nSurely if I have an existing policy and merely change the vehicle, I am already aware of all the t\u2019s and c\u2019s"”
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(Car Insurance) - Posted 3 years ago
Anonymous
Verified Reviewer
“"Found it very straightforward using them for insurance they also sent me a paper copy of insurance as well . Luckily I haven\u2019t had to claim on my insurance so can\u2019t comment on how issues would be handled . "”
Helpful Report
(Car Insurance) - Posted 3 years ago
Mr Steven Nelson
Verified Reviewer
“Didn't get my letter to claim my excess back so lost out on it avieva was very slow in informing looks I had even had a crash it took months to sort out and as I say lost my excess refund .”
Helpful Report
(Car Insurance) - Posted 3 years ago
Adam Kane
Verified Reviewer
“Great customer service super easy to do whatever you need to do. Only thing is they bump their prices up greatly when it's time to renew.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“They were good until I changed my car and I then had to take a policy with a different provider”
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(Car Insurance) - Posted 3 years ago
Anonymous
Verified Reviewer
“They are our bank of choice and therefore no problem”
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(Car Insurance) - Posted 3 years ago
Edward Goff
Verified Reviewer
“Lloyds Bank accepted their mistake in a professional manner and compensated me for my loss of income over the past year”
Helpful Report
Posted 3 years ago
Lloyds Bank is rated 2.6 based on 1,177 reviews
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