Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“I will never use lloyds again”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Terrible phone customer service - I have to wonder if they even know who the customer is? So arrogant and rude.”

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Posted 4 years ago

“Been a Lloyds bank customer for decades - hands down the rudest phone customer service staff I ever have to engage with.”

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Posted 4 years ago

“Been a customer for over 20 years, used to receive tenants rent, my salary, pay mortgage, credit cards and tax and used debit card for theatre tickets, petrol, odd clothing purchase, never used abroad and never over drawn. Boom letter, no longer can continue banking relationship, so thinking it must be mistake, make appeal appointment with bank manager. Bank manager agrees with appeal, makes appeal against closure, and I hear nothing. Make second appointment with bank manager who adds further comment to appeal in my favour and adding his opinion that he can see nothing untoward with account or the way I operate account to add weight to my appeal and says he will chase weekly. I have been today back to bank and he said, he is hearing nothing back, nothing at all. My appeal is not even being looked into, decision made and account will be closed now in less than two weeks. Have four of five kids grown up with Lloyds accounts and my husband all waiting on Lloyds actually closing my account before they close theirs in protest. I don't want any family members or anyone I know treated like this. Meanwhile I have to have salary and payments in all altered to a another account, and all payments the same. No reason whatsoever given for their decision because apparently they don't have to, despite the local bank manager appealing on my behalf. Ridiculous.”

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Posted 4 years ago

“I am still waiting for my s10 plus mobile phone green colour. I am not getting right customer service. I think bank doesn't really care about their customers.”

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Posted 4 years ago

“Been a member of Lloyds bank for 32 yrs. never had a problem with them.”

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(Home Insurance) - Posted 4 years ago

“I was victim of fraud and lost thousands of pounds. When I called Lloyd’s bank I was very upset, but the agents on the line handled the situation in an incredibly sensitive and professional manner. I had the money back in my account by the next morning. I am incredibly grateful to Lloyd’s bank for their help - thought the money was lost!”

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Posted 4 years ago

“I had to claim a Car Insurance refund from Lloyds when my friend died in October and I sold her car, Lloyds were very helpful and refunded the balance of her car insurance without any bother. I asked them to quote against my car insurance earlier in the year and got a very satisfactory quote. I have over the last 50 years had a bank account and ISA's with Lloyds and found them very easy and sympathetic to deal with I would certainly recommend them as a bank and insurers to other people.”

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(Car Insurance) - Posted 4 years ago

“Haven’t had to make a claim as yet but everything seems to be fine”

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(Home Insurance) - Posted 4 years ago

“Very easy to use their website, and the cost of the insurance was very good”

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(Car Insurance) - Posted 4 years ago

“Lloyds Bank takes very little care about their customers and their approach is nothing but mercenary! The bank provides no insurance or support for victims of financial frauds and tries to do everything not to reimburse their clients, giving trivial and condescending explanation!”

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Posted 4 years ago

“Absolutely not happy with the branches opening and closing hours. It's impossible for people who work 9 to 5 to use the services in any of the bank's branches. I was late for work todey because of that. Who is going to take responsisbility for the time I won't get paid? This is ridiculous. So disapponted. At least there should be acces to the cash and deposit ATMs during the out of working hours as it was before.”

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Posted 4 years ago

“Had no claims yet so can't give you much of an answer.”

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(Car Insurance) - Posted 4 years ago

“Don't actually rate one star but no minus star. Obtaining my balances on two accounts by 'phone has now become obsolete, and I will NOT go online with my account numbers for what should be obvious reasons. I live six miles away from the ONLY bank in Market Rasen, so reluctantly carried on from the brilliant TSB to Lloyds .I believe the cessation of the telephonic balance service is deliberately done to keep customers ignorant of their overdraft status, so that some.will inadvertently become over drawn, and charged, because of it. Now if I want my balance I shall have to drive into Rasen when the bank opens to obtain the info. Disgusting bank. AVOID this bank at all costs. We shall be moving our accounts 18 miles away back to TSB.”

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Posted 4 years ago

“Found them very helpful”

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(Car Insurance) - Posted 4 years ago

“Unfortunately, I have lost my phone Samsung Galaxy s10 plus prism green mobile phone two weeks ago. I have called Lloyd bank phone insurance department to let them know I have lost my phone. They have asked me to provide all the paper works ie proof of purchase which is I did, network provider again I did, phone IMEI number and usage too. Plus my access £100 after all, now they have offered me Samsung Galaxy s10 plus Black. I said please find me same one not the black one. They are not willing to help me out. Their answers was we don't have green one. But how come insurance company will able to provide any customers needs (HELP) right? But I am not asking more. That's why we pay for the insurance. I am still waiting for my replacement galaxy s10 plus Prism Green mobile phone from Lloyds Bank insurance. Disgusting I am really disappointed after I have been with the bank since 1996. I think this is time me to change bank.”

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Posted 4 years ago

“Will take take take when you owe them money 6 years down the line i find out they owe me a lot of money taking there time about paying ot back”

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Posted 4 years ago

“Absolutely the worst bank ever they scammed my elderly father and wont pay him the money back and they are keep trying to say it's his fault and trying to catch him out he's a 62 year old man he doesn't use Google play me and my father will be changing to new banks in the coming weeks avoid this bank at all costs AVOID AVOID AVOID”

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Posted 5 years ago

“Had empathy and sympathy for my situation”

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(Car Insurance) - Posted 5 years ago

“Don't have any problems with my policy at all quick and easy”

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(Home Insurance) - Posted 5 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews