Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,178 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 4 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"with you by your side" haha the truth is directly opposite. I have a complaint outstanding for 6 months (they told me 6-12 weeks to put me off) and still no word. They call to persuade you not to make a complaint rather than dealing with the matter. Now their fraud team has blocked my account after me telling them all my personal and business data and yet they need me to go into a branch to prove who i am with a piece of plastic that can easily be faked. This bank useless, dated, detached, and liars... that TV ad needs to be removed.”

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Posted 5 years ago

“Lloyds Bank does what it says 'Always by your side' to grab what they can before you fall. In this difficult and unstable times Lloyds Bank sends a letter to their most loyal clients, which states that if they don't start to pay higher amount and more interest on their credit cards they will be placed on the list of people in a persisted debt. This list will be shared with all credit score checks so Lloyd's clients will be prevented from getting any loans. Well, great job Lloyds Bank! In this difficult time you definitely know how to look after yourself.”

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Posted 5 years ago

“Easy to purchase thank you”

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Posted 5 years ago

“thanks to get cover was easy I downloaded my documents had no issues what so ever. just hope when I come to renew its at a competitive rate .but overhaul im very pleased with the policy.”

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(Car Insurance) - Posted 5 years ago

“Worst buisness bank ever changing banks rude staff slow answering and no help”

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Posted 5 years ago

“Every time that advert comes on tv, I feel sick. They allowed me to be duped by allowing a conman, pretending to access ppi on my behalf, rip me off as they put the money into my account instantly, letting me believe this was infact my money for miss sold ppi. I paid out the 50% fee immediately, in cash, to the man as I had already signed the so called contract he gave me, A few days later Lloyd’s demanded the money back “ immediately” throwing me into complete financial turmoil which 2 years later, I am still in. They treated me like I was a thief, unconcerned that I was a victim of fraud, and spoke to me with total disrespect, Why would a bank put hundreds of pounds into an account, without checking the details? This caring “life’s journey” bank have put me in a financial position I will never recover from, my advice is, DO NOT USE THIS BANK”

Helpful Report

Posted 5 years ago

“I have been with Lloyds bank for over ten years, I have a business and personal account with them. Unfortunately I have come to realise that this bank is really bad, all they are concerned about is their profits. In this difficult time when most banks have suspended charges for overdraft fees, Lloyds bank is still charging customers, I even raised the issue with customers Services asking that they should suspend overdraft fees for three months like other bakns to help customers in this difficult times, their response was that they will not suspended overdraft fees. Tells you all you need to know about Lloyds bank, greedy, greedy and greedy. Sadly, I will be changing to Barclay bank or sterling bank because they seem to want to help their customers more.”

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Posted 5 years ago

“*****”

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(Car Insurance) - Posted 5 years ago

“I made call to Lloyd’s today and a lovley man called ADAM was very surportive and help me sort my finances for 30 days... thank you very much to Lloyd’s bank at this stressful time”

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Posted 5 years ago

“They allowed my account to be emptied in an unauthorised transaction which they tell me is not fraud. This has destroyed my business a d i and still chasing the money now which i reported as fraud whilst pending and thwy refused to help telling me the transaction isnt fraud. (i am the only person on the account and i did not authorise this, they say it os not fraud and they can do nothing) the unauthorised transation emptied my account and i am still fighting for the money back.... Avoid lloyds at all costs. Your money will be safer left in a shoe box in the front garden.”

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Posted 5 years ago

“They chased and harrassed me over a charity payment dd.and eventually this and other small dds ran up a ridiculous amount if charges that completely wiped out my savings. Staff are rude arrogant and ignorant money grabbing fools. DO NOT GO NEAR THIS BANK. Save yourself a lot of grief and money. They are a disgrace.”

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Posted 5 years ago

“Each transaction I did with Lloyds taking money out from a Lloyd's branch cash point using a Lloyd's bank credit card I was charged £25... BEFORE i was even aware they had charged me £125. I had banked with them for over 30 years and they treat you like this. Dreadful behaviour and very irresponsible banking and when I told them I wasnt aware of these charges they told me I would of recieved it in the terms and conditions...I'm disgusted!!”

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Posted 5 years ago

“This is a thieving bank bounce a 5k for being 50p short there charges are a rip off they take advantage of young people in particular students stay away they will ruin you”

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Posted 5 years ago

“Bad customer service, high fees, rip off, stay away!!!!! Been with Lloyds for 20 years now, things have changed in my life and i needed they help but instead they raised interest on my credit card, wouldn't help or even listen. Customer service is awful. No help at all. They fees and interest on all products including Loan, credit cards, mortgage are so high compare to other banks. Avoid at all cost. Too expensive and not worth it.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Absolutely rubbish this bank. Unhelpful in resolving issue's. Couldn't answer simple questions. Passing the buck.”

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Posted 5 years ago

“THIS IS SH!T BANK i EVER SEE ! Some one from USA Hack my account and register DropBox Prime on it ! This DropBox Charging me every month USD 11.99 ! Lloyds Fraud team dnt want to help me ! they think its normal.. they say i need to call Dropbox to stop it ! Whats the point i will call dropbox if they dnt know which account is register to my card... Lloyds are stupid people !!! i hate you all !!!”

Helpful Report

Posted 5 years ago

“I lost my debit card and so ordered a new one. I was informed that it would take up to 2 weeks for a new one to arrive which in itself is ridiculous given how fundamental it is to everyday needs. 2 weeks passed so i resorted to calling them up to find out why they hadn't bothered to send one, on hearing this they inform they will cancel it and send me another one. I asked if it would be quicker for them not to cancel it and for me to just wait for the original one they said no...2 days later the original card i ordered arrives...yet i can't use it because they cancelled it....still waiting for my new card to arrive ----WOULD NOT RECOMMEND”

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Posted 5 years ago

“I am a Lloyds Bank customer and have been for 62yrs. Have no quibbles with them . I don't like them shutting all the branches especially those outside of town.”

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(Car Insurance) - Posted 5 years ago

“123 reg tried to auto renew a domain name transaction a week early. I advised LLOYDS that they are NOT authorised to take the money. They refused to halt the transaction and wanted me to obtain a code from the unauthorised transactor. Unbelievable ! ..and you wonder why the banks have such issues. So I agree a retailers services for renewal annually, yet the retailer tries to take the money early even though the agreement is cancelled. Yet the bank still won’t stop the transaction.”

Helpful Report

Posted 5 years ago

Lloyds Bank is rated 2.6 based on 1,178 reviews