Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They allowed my account to be emptied in an unauthorised transaction which they tell me is not fraud. This has destroyed my business a d i and still chasing the money now which i reported as fraud whilst pending and thwy refused to help telling me the transaction isnt fraud. (i am the only person on the account and i did not authorise this, they say it os not fraud and they can do nothing) the unauthorised transation emptied my account and i am still fighting for the money back.... Avoid lloyds at all costs. Your money will be safer left in a shoe box in the front garden.”

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Posted 4 years ago

“They chased and harrassed me over a charity payment dd.and eventually this and other small dds ran up a ridiculous amount if charges that completely wiped out my savings. Staff are rude arrogant and ignorant money grabbing fools. DO NOT GO NEAR THIS BANK. Save yourself a lot of grief and money. They are a disgrace.”

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Posted 4 years ago

“Each transaction I did with Lloyds taking money out from a Lloyd's branch cash point using a Lloyd's bank credit card I was charged £25... BEFORE i was even aware they had charged me £125. I had banked with them for over 30 years and they treat you like this. Dreadful behaviour and very irresponsible banking and when I told them I wasnt aware of these charges they told me I would of recieved it in the terms and conditions...I'm disgusted!!”

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Posted 4 years ago

“This is a thieving bank bounce a 5k for being 50p short there charges are a rip off they take advantage of young people in particular students stay away they will ruin you”

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Posted 4 years ago

“Bad customer service, high fees, rip off, stay away!!!!! Been with Lloyds for 20 years now, things have changed in my life and i needed they help but instead they raised interest on my credit card, wouldn't help or even listen. Customer service is awful. No help at all. They fees and interest on all products including Loan, credit cards, mortgage are so high compare to other banks. Avoid at all cost. Too expensive and not worth it.”

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Posted 4 years ago

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Posted 4 years ago

“Absolutely rubbish this bank. Unhelpful in resolving issue's. Couldn't answer simple questions. Passing the buck.”

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Posted 4 years ago

“THIS IS SH!T BANK i EVER SEE ! Some one from USA Hack my account and register DropBox Prime on it ! This DropBox Charging me every month USD 11.99 ! Lloyds Fraud team dnt want to help me ! they think its normal.. they say i need to call Dropbox to stop it ! Whats the point i will call dropbox if they dnt know which account is register to my card... Lloyds are stupid people !!! i hate you all !!!”

Helpful Report

Posted 4 years ago

“I lost my debit card and so ordered a new one. I was informed that it would take up to 2 weeks for a new one to arrive which in itself is ridiculous given how fundamental it is to everyday needs. 2 weeks passed so i resorted to calling them up to find out why they hadn't bothered to send one, on hearing this they inform they will cancel it and send me another one. I asked if it would be quicker for them not to cancel it and for me to just wait for the original one they said no...2 days later the original card i ordered arrives...yet i can't use it because they cancelled it....still waiting for my new card to arrive ----WOULD NOT RECOMMEND”

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Posted 4 years ago

“123 reg tried to auto renew a domain name transaction a week early. I advised LLOYDS that they are NOT authorised to take the money. They refused to halt the transaction and wanted me to obtain a code from the unauthorised transactor. Unbelievable ! ..and you wonder why the banks have such issues. So I agree a retailers services for renewal annually, yet the retailer tries to take the money early even though the agreement is cancelled. Yet the bank still won’t stop the transaction.”

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Posted 4 years ago

“Super super bad customer service so disrespectful and unsecured.”

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Posted 4 years ago

“I had a problem with my online banking and so phoned up. Spoke to a person who raised his voice whist accused us of something. So we requested a Manager. We spoke to a Daniel in the Newport office who was exactly the same. He was not nice at all. I then wrote a complaint on their website and next day spoke to Eden Kane, who was better than the two before and put it in for a complaint. Next thing, we find out by chance that it had being taken over and they had not let us know. It had been taken over by a Amy Sharif or whatever the correct spelling is. During a conversation with her, she practically implied I was handicapped and asked about my Partners medical history, which is totally irrelevant to the situation. I have emailed the CEO but had no luck there as it seems they are just as ignorant and disrespectful as the rest of them. This morning we spoke to Thomas Montgomery in the Dunfermline office who backed this Amy up, which, in my eyes makes him as bad as her. We left it that someone will contact us back to hopefully sort this out. I can only imagine that this the way they'll sort it out is protect their staff, sweep it under the carpet and close my accounts as this is usually how they deal with things. I don't think they know how to accept responsibility for the actions of their staff.”

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Posted 4 years ago

“Absolutely disgraceful, you put a block on payments leaving your account and they still allow it without refunding the money!! I shall be looking to open an account elsewhere.. This is not the first time this has happened and I'm sure it won't be the last!!”

Helpful Report

Posted 4 years ago

“I've been with lloydsbank for now over 12 years and just over a half year ago I've found out that my account was miss sold to me when I first moved to UK. My English was very bad at the time and I just signed up to account with a monthly fee that would pay for car accident (I haven't got a driving licence) so clearly don't need that or a phone insurance (you could only claim that if your phone was registered with the bank) obviously at the time I had no idea about that and never registered any of my phones. Free account option wasn't being offered to me. When I've found out that I've been paying every month for services I couldn't use for obvious reasons I decided to make a claim and apparently I missed the deadline by few days. Prior to that I received a phone call from Lloyd bank complaint manager asking me questions about my complaint and he kept asking me how come my English is so good now and how come it was so bad 12 years ago ( I think this is disgusting! I felt like why on earth I dared to learn the language as now this man is accusing me of lies that I must have surely understood everything over a decade ago!)Well No! I have so many witnesses from my first job that I couldn't speak English! Anyway you know you've robbed me blind and probably lots of other people and you would do everything to get away with not giving me and others the money back. I don't think I've missed my deadline by few days but if I did you still know you've stolen from me and should have some decency and give it back to me.”

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Posted 4 years ago

“Just been on the phone with Naseem the bereavement team following my mothers death /they offered to cut off the phone several times and kept reading from a scrip totally insensitive and belligerent avoid this bank please”

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Posted 4 years ago

“My wife had a policy with Lloyds bank car insurance. She wanted to change her car. I went online as this is normally cheaper but their website was off line for maintenance. When I encountered this previously with Aegeas they waived the £25 administration fee, but Lloyds were unwilling to do this. Furthermore they wanted to charge an additional £55 to cancel the policy. A total of £80 to cancel a policy costing £230 so over 30%. I considered this to be outrageous and wonder how they are allowed get away with it. I will not use them again and urge others to do likewise.”

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Posted 4 years ago

“Worst costumer service in March Branch”

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Posted 4 years ago

“a bank that support scammers and thiefs...”

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Posted 4 years ago

“Been using internet banking for donkies years same log in no problem I love lloyds Bank .....However today 3rd Feb could not log into oline banking spoke to at least 15 different people spme quite rude some just did not listen now I am having to take time off work to sort it out I am furious . I cannot go to the Branch I thouight the whole point is to assist people at work shocking Cust Service here guys”

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Posted 4 years ago

“been with them 20 years paid back everything ,they just dont listern/everytime yourinng have to explain same thing again to a different person errors etc!!!!!!!!!!”

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Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews