Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 1 star review on 5th November 2024

Grace Roman

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had a renewal price which has lept to almost £100.00 extra each year. What is it with these rip off insurance companies of today.?.Does loyalty not mean anything to them at all.?. I have just gone on gocompare and lloyds are no longer even in the ball park, they are so costly. Insurance companies are up in arms over fraud, but seem happy to rip off existing customers without even thinking about it. Absolutely disgusting. 30 years of driving without even a parking ticket and this is my treatment. Almost £300.00 for a tiny little Streetka.. Good bye lloyds and thanks for nothing.”

Helpful Report

Posted 7 years ago

“Extremely unhelpful, not listening.”

Helpful Report

Posted 7 years ago

“Whole experience was good.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“$350 currency bought and when I picked it up it consisted of 2x$100 & 2x$50. I enquiried whether I could get lower denominations for small expenditure in the Caribbean I was told I should've read the T&Cs and they would buy them back from me at 10% premium to them. The advise US dollars for the Caribbean and travel sites advise low denominations. Explained this and was told it was my fault and they wouldn't help. Customer for all her 30 years. Arrogant, poor quality service.”

Helpful Report

Posted 7 years ago

“If I could score a zero I would... Upon having my first accident (third party at fault), Lloyds insurance were not at all interested in helping because I wasn't prepared to claim on my own insurance. I have been pushed from pillar to post with companies I haven't heard of, lloyds do not want to know. They even lied to me explaining that I couldn't take the claim further with third party as their insurance company wasn't even aware of the accident - offence, no???? I rang Aviva myself to find out the third party had reported the accident as I did on the day. Despicable. Shocking service considering the money I spend a month. I will NOT be renewing, in a million years, never again.”

Helpful Report

Posted 7 years ago

“I've been with Lloyds bank since the age of 13.. I am now 39 and I have always received excellent service! Recently I tried to withdraw cash from an ATM which belongs to M&S bank without success as the machine was faulty.. I reported it straight away to Lloyds bank who made sure my money was returned into my account within minutes.. And I am very grateful thank you Lloyds excellent customers service!!”

Helpful Report

Posted 7 years ago

“An immoral and unethical company who have caused suffering to animals and they don't care”

Helpful Report

Posted 7 years ago

“My son had a flood in his house They wriggled out of paying him He had paid all his premiums up to date”

Helpful Report

Posted 7 years ago

“All depends on which Lloyds you go! My local Kidlington branch one staff was appalling and rude so I complained and wrote to Lloyds head office. Within two days, I had an apology letter with a little reward to say thank you for bringing up the issue. I went into another branch of Lloyds today, received great welcome by the pleasant team of staff in the Summertown branch. Staff so patient and welcoming so here I am opening my account with them! I love the way I have been treated in general.”

Helpful Report

Posted 7 years ago

“Bank has refused to act on written instruction from 95 year old great grandmother to simply move funds between her Lloyds accounts. In addition also refused to certify a birth certificate for 1 week old baby to enable a financial product to be opened. Top bank serving the needs of families......not!!”

Helpful Report

Posted 7 years ago

“Ive noticed in my bank statement i was charged for something i havent paid myself. I called the bank and spoke with 2 lovely ladies who helped me a lot and They were so friendly and helpful. Ive received my money back the same day. Im very happy with the service i got, I dont remember the ladys name i spoke to, she helped me a lot her name was starting with N. I wish to thank her again she made my day better as i was upset about the money. Thank you! Waiting time was max 1 min so it was an exceptional service for me.. Thanks again!!!”

Helpful Report

Posted 7 years ago

“One individual who's name I didn't catch was helpful beyond he's job expectations for that reason I rate lloyds bank service and hard work 10/10”

Helpful Report

Posted 7 years ago

“Very Disappointing,I speaking about Grays Branch Mr. Ross, I want to open a simply account, they ask my a letter from employer, i lost 2 hours to do this, after not was a headed paper, after they told my i have an appointment on Wednesday when i get in, they told my they don't know nothing about my appointment, after 30 minute He (Ross) told me they can't do nothing come next Wednesday... I don't know how many Wednesdays i will need to do this account.”

Helpful Report

Posted 7 years ago

“Insured my new Mercedes Benz C Class last year based on a clean licence held for 13 years with 13 years no claims bonus for £700. My renewal came through a few days ago for £1521, almost double. Also I noticed on the renewal they had put my occupation as a Marine Electrician when I actually work as a Maintenance Engineer. I called up to to correct their mistake and also decline the renewal unless they could offer me anything close to the £750 quotes I have been getting on comparison sites. To my surprise, they said they would immediately have to cancel the remaining 3 weeks insurance I have left unless they corrected my occupation. Right. Ok. Requote for 3 weeks, that will be an extra £1000 to pay. This is absolutely ridiculous bearing in mind it was their mistake and even more worrying, if I would have had to make a claim they could have potentially not have paid out. I have now lost a Years no claims bonus for ending early, not that a year would make any difference to my 13 years I have already but it's besides the point, I've lost 3 weeks cover. I went with Lloyds bank car insurance as they were the cheapest. I will never take out cover using any of their products again. Shocking service. Darren. S”

Helpful Report

Posted 7 years ago

“As mentioned earlier. Proving no claims was impossible - spent two weeks being sent automated emails with infuriating "NCD not accepted' and a list of what they accept. Not much better when you call, vague responses and no commitment. It takes 3 - 5 days to review every submission, so you're never sure if covered until the computer says no. Ended up taking the £55 cancellation hit afte they doubled the premium and went with a proper insurance company . . . I've banked with Lloyds for nearly 30 years. . .will spend some time looking at alternatives. . very poor.”

Helpful Report

Posted 7 years ago

“Home Emergency Cover NOT WORTH THE PAPER IT IS WRITTEN ON! Phoned for help twice during the year that I held the cover and was refused without any explanation.”

Helpful Report

Posted 7 years ago

“Worst car insurance experience I've had in ten years of driving. Trying to prove no claims discount seems an impossible task. My old insurer explained my renewal notice would be sufficient as that is what all insurance companies accept. But they agreed to also send me an email to confirm my no claims dicount, both which i uploaded to lloyds and they have not accepted. Last year I was with Sheila's wheels and they confirmed it without me having to do anything! Wish i had stayed with them. When i explained the problem to my old insurers they sighed and said im not sure what more evidence lloyds want there's nothing else we can give you. I suspect this happens to a lot of people and is probably a cunning way to get yet more money out of people. I wouldn't recommend this service to anyone.”

Helpful Report

Posted 7 years ago

“Left me high and dry in France without money because they cancelled my cards when it was their mistake. They wouldn't help me so I had to use my return air ticket to come back to the UK and sort the problem out. They offered me £50 compensation for the trouble. First Direct are excellent, use them.”

Helpful Report

Posted 7 years ago

“Employee told me her neice the same age as me died of cancer and that it could happen to me so I would but one of their insurance policies.”

Helpful Report

Posted 7 years ago

“Disrespectful, unprofessional and immoral. That's coming from a Customer with 26 years of experience with them!”

Helpful Report

Posted 7 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews