Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“no problem quick and easy to understand.”

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(Car Insurance) - Posted 8 years ago

“No problems setting up my insurance and documents were emailed very quickly.”

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(Car Insurance) - Posted 8 years ago

“My only problem was that as I mentioned things ON drive, had rear sensors (not factory fitted but fitted by dealer) etc the premium changed. Will not know how good they are until I make a claim!!!”

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(Car Insurance) - Posted 8 years ago

“I had bad month with finance. Try to get payday loans to sort things out. Best thing I ever done to ring Lloyds bank and ask for help. Deborah from money manager was a Superb. I've been with Lloyds bank for 7 years. Thank you You are the best. My suggestion is when you have trouble talk to you bank first. Thank you for being there for me.”

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Posted 8 years ago

“As above all good and as a bonus had a 50.00 cash back after a month”

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(Home Insurance) - Posted 8 years ago

“Changed my car insurance last year to Lloyds - got an annual premium for £299.46. Was very impressed when it was reduced by £24.68 as my no claims was 9 years and not 8 as I stated. Now the problems - had an accident not my fault - contacted Lloyds who passed it on to a York based solicitors who were only interested in personal injury. Eventually got to an accident management company who did a good job. The solicitors continued to push for liability. Now due to renew insurance and been quoted by Lloyds for £513.99 with no claims still at 9 years - have not yet spoken to Lloyds but looks likely I will be changing. Also looks like all insurance companies push the premiums up thinking you can't be bothered changing - Wrong I can be bothered changing and will.”

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Posted 8 years ago

“Quick and easy. Good price and good cover”

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(Car Insurance) - Posted 8 years ago

“Be on your guard with this lot, if you decide to go with them! I was very satisfied with Lloyds' Car insurance for the last two years. However when it came to the renewal in this year (2016) I was dumbstruck, that every time I contacted Lloyds, my insurance costs got higher and higher. I wish not to go into the details of my ordeal, but fact is, my renewal was quoted 1st for £670, two days later £880, about an hour later £930 and in a renewal letter dating just a day later for £1490. ( I had to contact Lloyds several times, because I was buying a new car and I had to transfer my insurance onto the new car just a few weeks before renewal. ) However, all these quotes are for the same car ( the new one ) with the same policy terms and conditions, starting at the same date. They gave me absolutely no explanation as of why the sudden and unreasonable increase, every time I spoke to them. For this shady act, I have decided to part company with Lloyds.”

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Posted 8 years ago

“Highly efficient and helpful staff from begining to end of claim process. Will be quite happy to renew providing premium has not gone sky high!!”

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(Car Insurance) - Posted 8 years ago

“When 1st agreed to this policy it was £42 a month as though I had 3 yr no claims but was on a mobility car and could not get proof of no claims so it doubled in payments”

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(Car Insurance) - Posted 8 years ago

“It was done in a rush whilst buying a new car Not really what I wanted cost £25 per change of details even though I have banked with Lloyds for 35 years awful ! I will not be renewing !”

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(Car Insurance) - Posted 8 years ago

“spot on”

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(Car Insurance) - Posted 8 years ago

“Lovely customer service and quickly response”

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Posted 8 years ago

“All good thanks ,lets hope the next quote stands out from the others when it is due asit did last year. Cheers Garry”

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(Car Insurance) - Posted 8 years ago

“do not waste your time filling out the documents as they are misleading.”

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(Car Insurance) - Posted 8 years ago

“A comprehensive couple of policies, clearly explained. Fortunately, I haven't had to call on them!”

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(Home Insurance) - Posted 8 years ago

“Searched through a website for cheaper car insurance as i was already with Lloyds and through a different site it came up mega cheaper than i had been quoted in my renewal so i went ahead and purchased it. But when i called and explained that i had found the same insurance cheaper was told i shouldn't be able to purchase it but as it went through they said that i could have it. Couple weeks later got a letter telling me that i will not be able to use Lloyds insurance again. Way to go”

Helpful Report

(Car Insurance) - Posted 8 years ago

“if you have a business account you cannot top up phones via ATMs which is very frustrating. a lot of other services don't seem to be available like standing orders . logging on to internet banking is also a continual issue. I don't know if these problem will end when the free period is over.”

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Posted 8 years ago

“very poor customer service, I am still attempting to complete a non-fault claim, 6 months later. They fob you off to Axa (the underwriter) who doesn't then really want to deal with you as you are through another 3rd party, in the claim I received about 5 or 6 calls for different people at different companies, 3rd party claims mgmt. via Enterprise, etc etc. I am a loyal Lloyds banking customer but these white label insurance firms just don't work, stick to the big names e.g. Direct Line, Admiral, NFU, Norwich Union etc, even if a few more quid in premium”

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(Car Insurance) - Posted 8 years ago

“trouble free process”

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(Car Insurance) - Posted 8 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews