Name: Lloyds Bank
Rating: 2.59

“Excellent service, dealt with my claim very efficiently.”

(Car Insurance) - Posted 5 years ago

“Another example of fulfilling an obligation, Customer Services, without actually fulfilling the obligation. Of the four advisors I spoke to, I got cut off three times, not one of them stopped speaking long enough to register my enquiry. I did persist for 15 mins which was responded to by 'I understand your frustration'. My frustration is that increasingly the notion of Customer Service is a fallacy.”

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Posted 5 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

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Posted 5 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

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Posted 5 years ago

“The worst banking experience i have ever had. All we tried to do was change business account signatories but Lloyds are not able to do this so far. Its been a month now and we haven't been able to access the account. I wont list the rubbish I've been told along the way , all i can say is AVOID THESE DISORGANIZED RABBLE.”

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Posted 5 years ago

“Easy to way to do online and I really delighted.”

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(Car Insurance) - Posted 5 years ago

“Spoke to a lovely lady very polite and efficient only down side I had to pay to change my update my docs when I had a new car”

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(Car Insurance) - Posted 5 years ago

“The Lloyds bank leaflet The M Word, shows the poor judgment and how out of touch they are. So may find these leaflets very offensive.”

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Posted 5 years ago

“Lloyds Biggleswade =100%. Paul.👍”

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Posted 5 years ago

“Blocked my card with no notice! As an affect I was left stranded with no money to pay for car park will definitely be banking elsewhere in the future!”

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Posted 5 years ago

“MBNA have been sold to Lloyds Bank hence all the current problems and bad experiences. Lloyds have a reputation for destroying businesses by trying to fix things that are not broken. I have been with MBNA for twenty years roughly and it was a fantastic service. Over all those years not single problem until Lloyds Bank got their destructive hands on the business. All systems were easy to use and payment online took seconds. Customer Service answered with a real person in seconds and dealt with issues very quickly and within five minutes as a rule. Now Lloyds have given MBNA the kiss of death and the entire system is now a shambles. Customer Service is a joke with half interested and poorly trained staff giving all the wrong information and unable to sort out the most simple of things. If they get involved calls are routinely ignored, no call backs, and advice almost always wrong plus hanging on the line has gone from zero to upwards of an hour listening to music and untrained staff passing the parcel all day. Online payment is often impossible and filled with weird messages ranging from thanking you for making a purchase to telling you are paid then immediately telling you the opposite a few seconds later. Messages then sent to mobile phones ( for those that own them ) can take so long that by the time they arrive the payment session has ended and you have to start again from scratch. That is of course if and when the system is functioning. The platform is a mess and cannot be trusted. Payments arrive late and then you have to start an argument with the elusive and badly trained 'Customer Service' staff that is if you have at least an hour of your life to waste getting nowhere. Good luck with that lot. Even signing in to your own account has become a massive chore and has been littered with trip wires that will lock you out of your own account or send you around in circles. The time has come to steer well clear of what was once the very best card service available until clever cloggs Lloyds came along and decided it knew better ! No wonder Lloyds have been bailed out so many times for messing up. Even the most recent public money bail out seems to have slipped through their fingers. They will never learn. Give this card a miss folks and if you are unfortunate to have one then dump it or risk endless problems and frustration with the famously impossible to deal with Lloyds Bank. A serious business run by rank amateurs and school leavers who think they know it all.”

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Posted 5 years ago

“Best customer service.”

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Posted 5 years ago

“This bank is not to be trusted. I was defrauded out of £1500 and the bank helped the crook to my cash. Their fraud team is based off shore, they work from script, no sympathy, empathy or common sense. I will never forget how helpless I felt as my own bank worked tirelessly to basically aid and abet a theft and treat me with contempt. The UK staff were a lot friendlier and sympathetic but the approach was always hands off and I was never under any illusion that my money was gone and Lloyds were desperate to wash their hands off the outcome. If you want a bank that can be trusted with your money, Lloyds is not it, not in a million years.”

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Posted 5 years ago

“With Lloyds for 40 odd years had several loans , all paid back without fault ,never had bad debt ,still working , no mortgage ,but still turned down for a small loan, I guess a good credit rating and loyalty counts for nothing with this bank.”

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Posted 5 years ago

“This is the worst bank that I have ever used. They are laggy the customer interface is not intuitive. Simple things like making inter account transfers become extremely difficult because there a number of steps that they do not list instructions for on the website so you have to call a service agent to help you figure it out. Today I was kicked off the bank 4 times while trying to run my employee's payroll and each time it took 20 minutes before the bank would even let me try to log back in, it just displays the message "commercial banking temporarily unavailable". Our company will be taking it's business elsewhere very soon.”

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Posted 5 years ago

“I was at Lloyds Bank Gravesend Branch this afternoon. I was so impressed and very delighted of the service that the lady rendered. When I was about to enter the bank when she approached me with a professional manner with a smile. If I can rate the services the she gave me I will give her more than hundred percent of her customer service. Very straight forward transaction while explaining to me the changes of the services that the bank will implement very soon. I am very pleased today really! HATS OFF to you Lorraine PArker! YOU'RE a STAR!!!”

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Posted 5 years ago

“I questioned a transaction from my bank account. Both the company that the money went to and Lloyds bank were not able to help me. Lloyds claimed the money went to the company and the company claimed they did not receive the money. I was out of the country and not able to attend to this within 120 days so Lloyds advised me that their system only allows disputes to be logged up to 120 days back and that there was nothing they could do. I was very disappointed to find that Lloyds would not help me and that money was taken out of my account and there is nothing I can do about it. They said it was not fraud as I gave my details to the company, which was true but the company claim to not receive it. Seems like a serious issue to me that money can go 'missing' like that and I am the one that is paying for it.”

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Posted 5 years ago

“I bank with them too . So it’s was easy to have priemum come out..plus it’s the cheapest out the and I drive a14 plate kuga . Just hope priemium is same next year. And I will b staying with them”

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(Car Insurance) - Posted 5 years ago

“Totally rubbish, very poor customer service, not helpful. Never recommended .”

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Posted 5 years ago

“Awful customer service 1st My new credit card arrived with the incorrect name on I phoned customer services the lady laughed and said a new card would be sent I'm still waiting for that card and a pin number so currently can only use it for on line shopping!! 2nd I lost my debit card reported it and told a new card and pin would be sent within 7 to 10 days The card came after a few days the pin never did so called customer services who said it had been sent but would send another that took 2 weeks when I asked the advisor how I was supposed to get money out to live i was told sarcastically to go to a branch with ID I advised my working hours are the same as bank opening hours, his reply was you will just have to wait then. I would not recommend Lloyds bank to anyone.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Lloyds Bank Reviews