Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,124 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 5 star review on 17th March 2024

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Very good customer service.”

Helpful Report

(Home Insurance) - Posted 5 years ago

“After more than one year being a Lloyd's client, I decided to close down my bank account due to the poor overall service this bank provides. These are just some of the reasons: Opening an account in Lloyds is a painful-process: First, there is no chance to open an account online as you need to bring documentation to the bank after completing the application online. As most banks do, they request you proof of ID and proof address to complete your application. However, you must bring them to bank whilst other banks let you send them online. Additionally, when bringing those documents to the bank, you always feel they're trying to find any excuse to refuse them. Personal experience example: They send you an email stating they can accept a letting agreement as a proof of address if the document has been issued by an agency. I brought this document as a proof of address to the bank and they told me they can't accept it since it was issued by a high street agency ("additional" information NOT specified in the email they send you). Obviously, I wasted my time bringing another document the day after. In addition, when opening another bank account (second, third...), they request you again to bring a proof of ID and proof of address (when you are a client already). Considering that you can open a new account in other banks in less than 5 minutes (via online), this service in Lloyds is simply not good enough. App. I've always experienced issues finding information through Lloyd's app (example: Download a bank statement - PDF). The information is not displayed/structured clearly. I have used other banking apps (Metro, Santander, Revolut...etc) and I strongly think they are much better. Opening hours. Most of the branches are not open after 5-6 p.m For obvious reasons, this is an issue if you work during office hours. Other banks open until 8-9 during the week, so you don't need to wait till weekend or find a moment at work if you need to go the bank. Considering all the reasons above, I can't find a single reason to open an account in Lloyds and I'd never recommend this bank, since there are multiple banks in the UK that provide a much better service.”

Helpful Report

Posted 5 years ago

“I went to this bank where I've been banking for 30 years with a USA check from my Mother who recently passed. I wanted to deposit it, and filled out the forms, etc. The check came back a week later stating the payee's name is different from the account. It WAS in my name but with my middle name included. I was incredulous as I realize in past dealings with the bank, my FULL name was included. I now have yet to go to my local branch. and track down the manager who I hope can see sense in this matter.”

Helpful Report

Posted 5 years ago

“I bought as Lloyds were much cheaper than the Halifax! Both the same ownership??? But I closed my Lloyds bank account after 40 years when they closed the call Center in Northumberland to safe money. The replaced seldom spoke English. We shareholders can think of better ways of saving money”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Went into houldsworth square bank I didn't get ladies name on customer service.but would just like to say a very helpful lady .if I need to go again definitely go houldsworth .”

Helpful Report

Posted 5 years ago

“Lloyds offered products or services to me that are not competitive. I’ve banked with them since 83. Currently they seem sales driven. My experience is before taking products or services seek independent advise make time and effort. My experience it’s worthwhile.”

Helpful Report

Posted 5 years ago

“Repeatedly sent replacement credit cards to the wrong address over a six month period (still not resolved) despite the correct address being registered. Woeful level of service from the complaints team. Weeks can pass before I hear anything from them, despite me calling them daily. If the individual dealing with the issue isn’t available, no one else can help. Dreadful.”

Helpful Report

Posted 5 years ago

“Search ‘Michael Huke’ or ‘Banker Behaving Badly’ (YouTube) and witness this senior Lloyds Bank Managers unlawful, unethical behaviour and determine if you would dismiss or retain him as Lloyds Bank has?”

Helpful Report

Posted 5 years ago

“I really love Lloyds bank. No troubles at all, always warning you if something wrong is going on, e mail textes in case you have any message on your online account, and as soon as you open your online account you see everything clearly and any doubts you just call and they are always there for you.BEST BANK BEST EXPERIENCE.”

Helpful Report

Posted 5 years ago

“Beyond ridiculous internet banking… Beyond ridiculous internet banking support. Refuse to assist, though all questions answered they say I didn't pass security, but won't say why, yet happy to send me security code through post to new address I gave them over the phone. Non of them (apparently) can see anything that was discussed on a previous call even though there is a reference number. You might as well ask the birds in the sky to assist with your banking.”

Helpful Report

Posted 5 years ago

“Avoid dealing with the commercial call centre in Scotland, quite hopeless people, only fit to tick boxes, no understanding of what they do, possible retraining might help.”

Helpful Report

Posted 5 years ago

“No loyalty with my business account after years & years with them paying them a fortune in charges Hsbc the way forward”

Helpful Report

Posted 5 years ago

“Since last Friday this bank has being playing up bad. I had money taken out, UNAUTHORISED, since then, I've been hung up on, spoke to like I was a piece of dirt and although two of the situations were sorted out, I am not happy. Let me explain: (Names will be mentioned) Yesterday, I wanted an explanation to what had happened to my account as some unusual stuff had gone on in the last 24 hours before then. We spoke to a chap with an Irish accent who was argumentative and hung up when we asked for a Manager. When we rang back, spoke a BEV who then proceeded to hang up. Rang back then spoke to a DAVE, who attempted to explain, fair enough but when my Partner was trying to remind me a few things in the background, the DAVE told her to 'shut up', then asked me to tell her to be quiet and he did this again. I was put onto BETHAN, his Manager after a few minutes more, as this DAVE started to assume certain things. This BETHAN, was OK and said she would listen to the recording. Later, she put it onto a GREA (I hope that's the correct spelling) who is a Complaints Manager, who hung up. Then rang back later to say she couldn't find the recording. She rang back today to say she listened to the recording onto to state that she didn't think this DAVE had done nothing wrong. If telling someone to SHUT UP, not once or twice but 3 times, isn't wrong, we should start doing it. I think the ring of steel is in effect here. This bank has given me nothing but hassle since Friday, thanks to GODADDY. I've not had many complaints about this bank but this is bad. All i want to do is sort it out and carry on as normal. I'd like to sort this out, but i bet they won't contact me.”

Helpful Report

Posted 5 years ago

“Good policy”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Michael Huke a senior manager at Lloyds Bank HQ Bristol, a record of his nefarious activities, each reported to Lloyds Bank and Avon and Somerset police where applicable, NO action has been taken by either party. Please view ‘Michael Huke’ on YouTube and witness his disgraceful conduct. 1. CCTV of Michael Huke shouting abuse and videoing his neighbours within their premises. 2. Assaulting neighbours physically and verbally, captured on CCTV and audio. 3. Offensive and unlawful TEXTs sent by Michael Huke…….. a) TEXT ‘My secretary gives me a blow job when I’m allocating bonuses b) TEXT ‘Kompany and Fernandinho (Manchester City footballers) are Northern black c*nts’. c) TEXT ‘Antonio Horta Osario (Lloyds Bank CEO) has no balls because he was off sick at the priory for 6 months’ suffering from a nervous breakdown. d) TEXT claiming ‘He would wind up 2 neighbours (he was hostile towards) so much, he would let them Twat him and get them done’. Plus more TEXTs of a similar grossly offensive nature. 4. When asked by friends the wealth of a landlord neighbour (that he was in conflict with), he answered ‘neither the landlord or his wife bank with Lloyds Banking Group and never have had accounts with us’. Within his ‘position of trust’ how did he determine that information, had they banked with Lloyds he would surely have probed their accounts? 5. He was prosecuted, when caught on covert CCTV, watching his dog defecate outside a neighbour’s property and not clear it up. 6. He signed an ABC (Acceptable Behaviour Contract) issued to him by South Gloucestershire Council ASBO team. 7. Attacked a 71 year old man because he’d parked briefly on the road outside his house; captured on CCTV, video/audio recorded and independently witnessed (view on YouTube). 8. The 71 year old victim of the attack and one of the witness’s (who’d videoed the attack) were arrested and held in custody (several months after the video of the attack had been uploaded onto YouTube, (by persons unknown), charged with uploading the video, (which was factual and not menacing in character) as it discredited Michael Huke in front of his staff and jeopardised his job at Lloyds Bank HQ Bristol. No charge was pursued. This arrest was almost certainly influenced by Lloyds Banking Group, Freemasons, a police sergeant friend who lives nearby or corrupt members of Avon and Somerset Police, possibly a combination of them all. Since the above he works from home one or two days each week spending time at the sports centre and maintaining his property and garden! These incidents plus many more have taken place over a 3 year period; all reported to Lloyds Banking Group, yet Michael Huke is still an employee of Lloyds Bank? You’re views, opinions, advice would be greatly appreciated.”

Helpful Report

Posted 5 years ago

“Have had an account with them for 2 years. They started blocking my transactions because they look "suspicious". Last time around, the same transaction was made by several friends from their own accounts at different banks (we were all buying tickets to the same event from the same website) and guess what - only my transaction got rejected twice and I had to spend 15min on a customer call only to be able to spend £100 from my own account.. Have asked the customer service and they say there is no other way around this, not even a text confirmation instead of me calling them every single time. I'll give it 2 more strikes before switching bank.”

Helpful Report

Posted 5 years ago

“The worst customer service and the managers are no better. Had to hang on the phone for almost 1.5 hours and no solution to a genral enquiry about why the exchnage rate was note visible on my statement for a withdrawal i made from a cashpoint in spain. Incompetent, simplistic and very disillusioned bank.”

Helpful Report

Posted 5 years ago

“Lloyds call centre not fit for purpose, chippy bunch.”

Helpful Report

Posted 5 years ago

“Horrible! If I could give zero stars, I would. Every time something goes wrong I spend HOURS on the phone with them! They give you bad information, and then the next time they say 'oh sorry I don't see that in my notes... too bad, it's at your cost now'. I just spent 190 minutes - NEARLY THREE HOURS - just so that I could request a new card and get some non sterling transaction fees reimbursed as they said they were going to do the last time I called and spent 2 hours on the phone with them. Lloyds bank brings me to tears! I'm leaving them immediately.”

Helpful Report

Posted 5 years ago

“Talked to person at local branch most helpful.”

Helpful Report

(Home Insurance) - Posted 5 years ago

Lloyds Bank is rated 2.6 based on 1,124 reviews